eBiashara Africa is a Supply Chain Collaboration & Finance Solutions Provider connecting Buyers, Sellers, Suppliers, Distributors and Financial Institutions through a secure web-based platform.
We are looking for 1 person for the role of Customer Support Assistant to provide support to our customers on a variety of areas.
The ideal person will primarily be providing bespoke 1st and 2nd line support to our customers.
- Possess positive attitude and outstanding communication skills
- Ability to listen, identify and resolve customer issues accurately
- Possess skills in handling telephone calls, email and personnel requests for customer support
- Able to document, track and monitor customer issues to ensure timely resolution
- Have knowledge of commonly-used concepts, practices, and procedures in customer support environment
- Gather feedback from customers to identify issues for future developments and training
- Ability to follow instructions and pre-established guidelines to offer customer support
- Work under minimal supervision
- Analytical and logical thinking
- Poses intellectual curiosity and creativity
- Training and communication skills
- Customer service skills
- People skills
- Candidates should be recent graduates in Business or Technology fields with or without previous experience in similar capacity.