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Customer Service Representative Nairobi, Kenya

Customer Service Representative – Auto Parts / Vehicle Service

Our client, a seller of auto parts, accessories and servicing of vehicles, is recruiting for an experienced Customer Service Representative support to both internal and external customers.


Start date:

 Ngong Road, Nairobi 

Duties and Responsibilities
  • Increase customer retention by contacting customers in for the following ways but not limited; service and purchase experience, service appointment confirmation, and contacting non-returning customers.
  • Update customer contact information as new information becomes available.
  • Alert service department if changes are made.
  • Answer inbound calls from customers promptly and professionally regarding anything.
  • Attract potential customers by answering product and service questions; suggesting information about other products and services
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contribute to team effort by accomplishing related results as needed.
  • Exceptional phone etiquette
  • Excellent listening skills
  • Customer service skills
  • Positive attitude
  • Commitment to delivering high level of customer service
  • Well groomed
  • Ability to work on your own or as a team.
  • Minimum 1-year sales and customer service experience.
  • Good communication skills.
  • Certificate/diploma in sales and marketing, customer service
  • Ladies encouraged to apply
Deadline: Interested candidates who meet the above criteria should submit their CV online application on or before 22nd July 2016

 Applications and detailed CV to be submitted online at 

Applications not meeting minimum requirements will not be considered. 

Only shortlisted candidates will be contacted.

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