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Customer Service Representative Job Vacancy in Kenya

Customer Service Representative 
 
Job Responsibilities:
 
The primary responsibilities of the Customer Service Executive will be to:
  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Attract potential customers by answering product and service questions, suggesting information about other products and services.
  • Open customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
Skills:
  • Product knowledge
  • Problem solving and resolving conflict
  • Market knowledge
  • Ability to listen and active problem solving skills
  • Phone skills
  • Multi-tasking
  • Good communications skills
  • Good interpersonal skills
  • Ability to handle pressure
Qualified and Eligible candidates should send their CVs by COB today to recruitment@cdl.co.ke with the subject of the email being CUSTOMER SERVICE REPRESENTATIVE.

Salary Kshs. 30,000/=

Only shortlisted candidates will be contacted

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