Customer
Service Representative
Job
Responsibilities:
The
primary responsibilities of the Customer Service Executive will be to:
- Answer
calls professionally to provide information about products and services,
take/ cancel orders, or obtain details of complaints.
- Keep
records of customer interactions and transactions, recording details of
inquiries, complaints, and comments, as well as actions taken. Process
orders, forms and applications.
- Follow
up to ensure that appropriate actions were taken on customers' requests.
- Refer
unresolved customer grievances or special requests to designated
departments for further investigation.
- Attract
potential customers by answering product and service questions, suggesting
information about other products and services.
- Open
customer accounts by recording account information.
- Maintains
customer records by updating account information.
- Resolves
product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best
solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
- Maintains
financial accounts by processing customer adjustments.
- Recommends
potential products or services to management by collecting customer
information and analyzing customer needs.
- Prepares
product or service reports by collecting and analyzing customer
information.
- Contributes
to team effort by accomplishing related results as needed.
Skills:
- Product
knowledge
- Problem
solving and resolving conflict
- Market
knowledge
- Ability
to listen and active problem solving skills
- Phone
skills
- Multi-tasking
- Good
communications skills
- Good
interpersonal skills
- Ability
to handle pressure
Qualified
and Eligible candidates should send their CVs by COB today to
recruitment@cdl.co.ke with the subject of the email being CUSTOMER SERVICE
REPRESENTATIVE.
Salary
Kshs. 30,000/=
Only shortlisted candidates will be contacted