Duma
Works is recruiting a Customer
Service Representative for
our client; a leading provider of quality magazine and brochure printing.
General
Summary: Provides customer service support to the organization by
obtaining, analyzing and verifying the accuracy of order information in a
timely manner.
Initiates
and/or implements corrective action as needed in order to ensure that an excellent
standard of service and a high level of customer satisfaction is
maintained.
Job
Responsibilities
- Interact
with customers to provide and process information in response to
inquiries, concerns, and requests about products and services.
- Regularly
provides feedback on the soundness and effectiveness of the customer
service department’s policies and procedures.
- Facilitates
the collection of competitive information in order to monitor business
trends and opportunities.
- Supports/participates
in the organization’s Continuous Improvement Program.
- Answers
customer inquiries/communications as required.
- Attends
regular customer service departmental meetings.
- Conducts
follow up phone calls to survey respondents who have concerns or
questions.
- Direct
requests and unresolved issues to the designated resource.\Manage
customers’ database and accounts.
- Keep
records of customer interactions and transactions.
- Record
details of inquiries, comments and complaints.
- Record
details of actions taken.
- Prepare
and distribute customer activity reports.
Education
and Experience
- High
school diploma, general education degree or equivalent.
- knowledge
of customer service principles and practices.
- knowledge
of relevant computer applications.
- knowledge
of administrative procedures.
- 3
years experience in customer care
Key
Competencies
- Interpersonal
skills and listening skills.
- Communication
skills – verbal and written.
- Problem
analysis and problem-solving.
- Attention
to detail and accuracy.
- Data
collection and ordering.
- Customer
service orientation and stress tolerance.
- Self
motivated and adaptability skill.
Cover letter (maximum 2 pages) and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “2310”, Your Full name & Phone number e.g. 2310, Barack Obama, 07xxxxxxxxx. If you don’t follow these instructions, your application will not go through.
Deadline for receiving applications: 25th July 2016
N.B.* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS/email alert asking you to take a basic screening test over SMS or online. The questionnaire with the test may not arrive immediately. Please be patient. The test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.
If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer. This is to save both you and the employer time and make sure you both find the best match.