Position: Customer Service Engineer
Salary: Attractive.
Location: The Republic of Congo
Tasks
and Responsibilities:
- Provide
technical support to partner or end user to solve the ATM technical
problems;
- Provide
field service for local customers and manage & process customer
complaints;
- Prepare
the related service report to the customer and prepare technical analysis,
submit biweekly report to HQ;
- Prepare
and help out in technical documentation such as the spare-part lists,
working instructions and technical bulletin writing.
- Prepare
the communication of software and hardware issue for end user and switch
team;
- Responsible
for establishing and consolidating the area of customer relationships;
- Responsible
for working within the jurisdiction of customer information;
- Responsible
for summary reporting fault records;
Skills
and Competencies:
- College
degree or above, major in Computer Science, Electronics Engineering or
Mechanical engineering.
- Minimum
2 years working experience in technical support or customer field service,
with good performance record.
- Experience
in ATM industry or similar banking equipment industry is preferred;
- Professional
for French and English and Chinese speaking and communicating;
- Familiar
with the working principle about the mechanism, electron and optics;
- Knowledge
on computer hardware, office applications such as Microsoft Work, Excel,
Outlook, PowerPoint;
- Self-motivated,
passionate, and must be a fast learner;
- Outgoing
& proactive personality, strong teamwork spirit & good
interpersonal and communication skills.
Qualified
candidates should send their cvs to wendy@nawirikenya.com by 4th of August2016
subject title should be CUSTOMER SERVICE ENGINEER.
Only shortlisted candidates will be contacted.