Job
Title: Customer
Engagement Officer
Location: Mombasa Rd (Cabanas), Nairobi with travel
across Kenya
Start: Jul / Aug 2016 (with some flexibility)
Important Notes: Please carefully follow the application instructions at the end of this document. Watervale Investments will never ask applicants for payment as part of the application process.
Important Notes: Please carefully follow the application instructions at the end of this document. Watervale Investments will never ask applicants for payment as part of the application process.
Backed
by European and American investment, our mission is to make quality furniture
more available and affordable to millions of Kenyans.
We
offer an exciting, dynamic working environment with opportunity for growth for
our employees.
About the Position: The Customer Engagement Officer role will focus on developing and managing relationships with our customers.
About the Position: The Customer Engagement Officer role will focus on developing and managing relationships with our customers.
The
officer will be responsible for all aspects of our customer relationships –
from customer acquisition to marketing new product lines to account
management.
This
is an excellent opportunity for an early-career professional with strong
customer relations and analytical skills to take up a business-to-business
engagement role.
The
Customer Engagement Officer will be based from our office on Mombasa Road (near
Cabanas), but will travel regularly within and outside Nairobi.
Regular
visitation to customer shops will be an important part of the role. Candidates
should therefore be comfortable with significant travel and field work.
This is a long-term, salaried position with the added opportunity of earning commissions from sales.
This is a long-term, salaried position with the added opportunity of earning commissions from sales.
Our
company is growing quickly and there are ample opportunities for professional
development and career growth for exceptional candidates.
Goals and Responsibilities
Account Management
Goals and Responsibilities
Account Management
- Take
responsibility for placing orders according to credit rules and credit
limit established by your supervisor
- Manage
customers’ payment schedule and ensure that customers adhere to credit
limits
- Build
long-term relationships with clients and service recurring order needs
- Provide
all customer support required by the clients in your portfolio
Network Within the Industry and Identify New Clients
- Build
and grow relationships within the furniture manufacture industry
- Use
industry networks and other means to generate new leads on an on-going
basis
- Develop
a strong understanding of competitors and competing products on the market
Present Products to Prospective Customers
- Pursue
leads, research prospects and make initial introductory calls
- Make
product presentations which show an in-depth understanding of our products
and the client’s needs
- Offer
recommendations to your supervisor about creditworthiness of new customers
- Close
relationships and coordinate orders with our warehouse
Qualifications, Experience and Skills
- A
preference for 1-2 years’ experience in a role with sales or customer
relations responsibilities
- Furniture
industry knowledge or experience is a plus, but not a requirement
- Extremely
strong interpersonal skills and success developing productive professional
relationships
- A
mature professional who can comfortably relate with business owners and
senior purchasing managers
- Strong
analytical skills and attention to detail—ability to analyze customer
statements and proactively identify and address issues with customer
accounts
- Proficient
with Microsoft Word and Excel
- Eager
to join a young, quickly-growing organization and team
To Apply
Please use the below link to access our online job application for this position:
http://goo.gl/forms/0VUz3dQ0O3
If you have any questions or problems, please email watervale.recruiting@gmail.com, however please note we cannot receive applications via this email address.
Only short-listed candidates will be contacted by email for an interview. Applicants are encouraged to apply early, as applications will be reviewed on a rolling basis and a decision may be made before the deadline.