Duma
Works is recruiting a Customer
Care / Sales Executive for
one of our clients: a company that specializes in a variety of supplies to the
hospitality industry.
Customer
Care Department
Position
Overview: The
Customer Executive is responsible for the continuous attainment of the
company’s revenue target in the showroom from our showroom clients.
Being
the Customer Care Executive, you are Directly Accountable for;
1.
Sales Generation and Conversion.
- Attend
to all our showroom guests.
- Research,
Identify and secure new clients or marketing opportunities either through
client visits or email pdf presentations.
- Creating
detailed proposal documents, often as part of a formal bidding process
that is largely dictated by the prospective customer.
- Maintain
all clients through proactive communication with the client and ensuring
that all queries, complains are promptly attended to. Send than you notes
after every visit.
- Acting
as a contact between a company and its existing and potential customers.
- Ensuring
Accounts are paid or settled on time and in full by the existing
customers.
- Following
up on client orders and escalate any bottle necks being experienced.
- Ensuring
that samples requested for are delivered in a timely manner to the client
and follow up to ensure they are returned or paid for as provided for in
the policies and procedures
2.
Planning and Development
- Participate
in analysis of sales performance for informed management decisions.
- Advising
on forthcoming product developments and discussing special promotions.
- Initiates
and coordinates development of action plans to penetrate new markets.
- Ensure
that all actions are guided by the company’s policies and procedures.
3.
Administration and Reporting
- Prepare
and send quotation on the same day they are received.
- Liaise
with the Sales order processor to ensure requisitions are prepared in a
timely manner.
- Liaise
with Operations to ensure accurate information on the expected delivery
dates is well communicated to the client.
- Provide
on-the-job training to new customer care employees.
- Perform
other related duties or assignment as directed.
Organizational
Alignment
- Dealing
with Internal and External customers to improve business profitability.
- This
position may be assigned to support a Client account relations role
Key
Skills and Abilities
- Degree
or Diploma in sales & marketing or Hospitality Management
- 2-3
years’ experience in sales which should be in the hospitality industry
- Those
with a background in food & beverage or housekeeping will have an
added advantage
- Ability
to work and contribute in a team
- Proven
ability to meet sales targets
- Good
presentation skills
- Must
be a strong "people person" with excellent communication skills;
a positive, persuasive personality
- Very
aggressive and passionate.
- Be
very honest.
- Competent
computer and database skill.
Apply
Cover
Letter and a detailed CV are to be sent by email to apply@dumaworks.com marking
the subject as “2288”, Your Full name & Phone number e.g. 2288, Barack
Obama, 07xxxxxxxxx.
If you
don’t follow these instructions, your application will not go
through.
Applications
without a Motivation Letter will not be considered.
Deadline for receiving applications: 25th July 2016
N.B.* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over email or SMS. The test may not arrive immediately. Please be patient. The test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.
If you apply and don’t meet these minimum qualifications, we won’t be able to
forward your application to the employer. This is to save both you and the
employer time and make sure you both find the best match.