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Credit Controller Job in Kenya (100K)

Credit Controller
Salary: Kes 80,000 - 100,000 gross

Key Duties and Responsibilities:
Debt Management
  • Coordinating the debts of existing debtors and deciding whether to allow credit to a debtor handle the collection of finances and the resolution of account queries, approving sales invoices and credit notes.
  • Manage debt recovery. 
  • Ensure timely and effective collection of all debts and customers payments
  • Build and maintain close links with all customers, to ensure customers pay within their agreed payment terms, chasing payments if necessary, as per the company’s debt collection procedure.
  • Deal effectively and on a daily basis with ‘On Hold’ orders to ensure no order is held
  • Using specialist computer databases to check credit records
  • Visiting debtors to collect \payments (known as ‘field collection’)
  • Tracing missing debtors
  • Meeting collection targets as shall be set and reviewed from time to time
  • Preparation of files for debt collection agencies, attending court cases when required
  • Proposing to management and starting legal proceedings if debts are not paid within an agreed term
  • Arranging for goods to be repossessed to cover the outstanding debt
  • Liaising with solicitors, baliffs and debt counselors where necessary
Internal and external Customer relation
  • Maintain contact with clients to ensure invoices are clear for payment
  • Resolving queries both internally and externally around outstanding invoices
  • Effectively dealing with customer account queries/complaints, including liaising with other departments, to ensure they are brought to a satisfactory conclusion. To ensure all customer queries are logged and recorded on to the Enquiry Management system
  • Contacting individuals or business customers when payment is overdue asking them to settle their account and explaining the terms of their credit
Record Management
  • Setting up and maintain customer files
  • Ensuring Posting and allocating of daily receipts to accounting systems
  • Providing accounts information to internal departments
  • Taking responsibility for effective and timely updating and reconciliation of sales ledger accounts, including posting to customer accounts
  • Completion of day end field collection report which should show; Shops visited and collections realized
  • Preparing weekly reports on the credit control
  • Dealing with new accounts; ensuring satisfactory credit reference are obtained
  • Establishing an agreed credit limit with the COO and or line manager
  • Ensuring monthly statements are prepared, printed, vetted and ready for posting or distribution by the 2nd working day (subject to review) of each month
  • To inform the Line Manager and Sales Manager immediately of all important developments/ problems and report on status of Customer accounts on a regular basis
  • Promote an efficient and professional image at all times demonstrated by the highest possible standards of accuracy and attention to detail
  • Continuous review of all administrative procedures, paperwork etc in your area and the suggestion of proposals for improvement
  • All other reasonable administrative duties related to the credit control function, including filing
  • Preparing and sharing in advance to the line manager the weekly field collection plan with collection targets clearly indicate against each day
  • A minimum of 3 years working experience in the same role
  • MUST have SAGE ERP experience
  • CPA Qualification
  • Ability to maintain good client relationships both internally and externally at all levels
  • Aggressiveness in debt collection
  • Prior experience with systems
  • Industry experience in FMCG/ Distribution
How to apply
Interested candidates can send their applications at stating their current and expected salary.

Candidates are advised to apply ASAP as shortlisting will be done on a rolling basis.

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