Resolution
Insurance Company Ltd is a general insurer offering innovative and responsive
insurance solutions.
We
have learned to adapt in this constantly changing society, and develop
comprehensive products that are relevant to our clients.
We
currently have over 60,000 members in our fold and have partnered with over 500
medical service providers across East Africa; a strong network of hospitals,
clinics and doctors.
In
pursuit of our ambitious growth plan, we are looking to fill the position
below:
Assistant Systems Administrator
The
Assistant Systems Administrator’s overall purpose is to provide direct support
to users by ensuring that all RI users access required IT services and maintain
high service standards to improve productivity within the company.
The
individual will be expected to demonstrate commitment and loyalty and perform
all duties in accordance with the organization’s office routines and
procedures, keeping in mind the overall business objectives.
Key Responsibility Areas:
- Installation,
configuration and ongoing usability tuning of desktop computers,
peripherals equipment and software within established standards and
guidelines.
- Trouble
shooting and resolution of technical problems with desktop, laptops,
ipads, tablets, phones and network equipment and software.
- Provide
authorized access of internet and shared to guests and board members plus
give rights to network folders across the departments as required.
- Anti-virus,
anti malware and anti spam support.
- Continually
provide solutions to interconnect diverse systems including associated
validation system file server, emails server, presentation system.
- Train
and orient operations and other staff on use of hardware, software and
other IT facilities.
- Interact
successfully with numerous computer platforms and applications in a multi
layered client server environment.
Qualifications
and Experience:
Knowledge
& Experience Required
Essential
- Degree
in IT related field
- Expert
knowledge of N+, A+, CISCO, LAN & WAN, and MSP certification
- At
least 2 years relevant experience in a similar role
Desirable
- Good
leadership and problem solving skills
- Good
report writing skills
- A
proven ability to build strong client relationships and maintain an
excellent customer focus
If you
believe you are a team player and would be a valuable resource to this ever
growing brand, kindly visit our careers page onwww.resolution.co.ke by Close of Business of Monday 25th
July 2016.
Only shortlisted candidates will be contacted