Service Administrative Officer
Overview: Mobius Motors designs, manufactures, and sells
highly durable, highly affordable vehicles for Africa’s mass market.
Our vehicles create a transport
platform that empowers local entrepreneurs to run profitable transportation
services to end-users in their communities.
The successful candidate shall lead
efforts to develop and maintain a strong Aftersales service and warranty
relationship with our customers, subcontractors and manufacturers in Kenya and
beyond.
The role will require a close working
relationship with the Commercial Director, Service and Warranty Associate,
After Sales Manager, and both the Marketing and Sales Teams.
Specific duties include, but are not
limited to:
- Routinely calling customers, documenting and
escalating all issues raised.
- Receive customer service instructions and open
job cards for the same.
- Advice customers on service routines,
check-ups and defect reports.
- Ensure bumper to bumper checks are conducted
on each vehicle brought in for service/repairs.
- Clearly and consistently record complaints,
causes and corrections of all repairs done by the Aftersales technicians.
- Ensure proper escalation of customer issues
via defined escalation process.
- Track all costs related to all maintenance and
repair issues; sublets, expense claims, mileage claims etc.
- Provide regular updates to customers on the
service/repair progress on their vehicles.
- Maintain and Update maintenance and repair
schedules for all vehicles in the field.
- Assist in implementing service and recall
campaigns.
- Ensure service history for customers is
created per vehicle.
- Send service reminders to customers and follow
up to ensure service targets are achieved.
- Assist in Commercial data review and updating
from time to time.
- Assist in warranty administration.
- Create weekly reports; throughputs, response
time, resolution time, parts delivery time etc.
Qualifications
An ideal candidate should have a
track record of academic and professional achievement and demonstrate a strong
business acumen and passion for Mobius’s business.
He or she should combine expertise in
Aftersales service and warranty and customer service with exceptional
communication, interpersonal, and leadership skills as well as on-the-ground
pragmatism and patience necessary to manage ambiguities involved with an
early-stage venture in a developing country.
Most of all, they should demonstrate
integrity and accountability.
Required
- Bachelor’s degree (minimum) in technical
subject with 3.4 GPA or higher from a top university worldwide
- Minimum 1 years’ experience in after sales,
customer service or other similar roles for top tier companies
- Experience from the automotive industry will
be an added advantage
- Excellent interpersonal skills to build strong
rapport with others
- Detail oriented and capable of delivering high
quality outputs
- Ability to effectively communicate timelines
and project progress with both internal and external management teams
- A start-up personality; entrepreneurial,
ambitious, independent, detail oriented, proactive, flexible, and
resilient
- Excellent problem solving and analytical
ability in cross-functional and multi-cultural environment; able to define
problems, collect relevant data, extract meaning, and draw valid conclusions
- A good sense of humour and an appreciation for
different cultures
E-mail your application to recruiting@mobiusmotors.com