Startimes
Media Kenya
Leading Digital TV industry player StarTimes Media is seeking a highly motivated and skilled professional who is suitably qualified to fill in the position of a Telesales Supervisor for its Contact Center.
Leading Digital TV industry player StarTimes Media is seeking a highly motivated and skilled professional who is suitably qualified to fill in the position of a Telesales Supervisor for its Contact Center.
Job Title: Telesales Supervisor
Department: Contact Center
Reports to: Contact Center Manager
As
required, the Supervisor will be involved in recruiting, coaching, training and
managing the telesales team.
The Telesales Supervisor will be responsible for driving continuous process improvements in the telesales, lead nurturing and lead entry process.
Duties and Responsibilities:
The Telesales Supervisor will be responsible for driving continuous process improvements in the telesales, lead nurturing and lead entry process.
Duties and Responsibilities:
- Manage,
develop and support a team of telesales staff and implement day-to-day
operations.
- Deal
with enquiries and complaints when referred on by Tele-Sales staff
- Responsible
for ensuring that the team meets service levels and other key performance
indicator targets.
- To
monitor and track sales performance.
- Responsible
for producing and analyzing Tele-Sales and team performance reports.
- Meet
or exceed monthly sales revenue targets
- Provide
feedback to Tele-Sales staff and guiding them on how they can increase
revenue.
- Conduct
training and coaching to meet quality requirements.
Qualifications,
Skills and Competencies:
- First
Degree in relevant area.
- At
least three years’ experience in a telesales environment within a busy
call/contact center especially in a leadership role.
- Resilient
team player who leads from the front and promotes a professional sales
environment at all times Target driven and sales oriented.
- Mature,
responsible and positive outlook to our business, protecting our brand
through a professional approach.
- Outgoing,
articulate, numerate and positive personality.
- Self-motivated
and self-disciplined to follow the daily structure.
- Ability
to rapidly establish a high degree of trust and rapport.
- Set
examples to team members in areas of personal character, commitment,
organization, professionalism and work ethic.
- First-rate
communications skills; demonstrating confidence, adaptability,
dependability and initiative.
- Adapt
well to a changing environment.
Salary: A competitive
remuneration commensurate with knowledge and experience will be offered to the
successful candidate.
Job
Title: IT
Maintenance Assistant
Reports To: IT Manager
Location: Nairobi
Number of Positions: 1
Context: Pay-Tv Environment
Level: Entry Level
Duties and Responsibilities
Reports To: IT Manager
Location: Nairobi
Number of Positions: 1
Context: Pay-Tv Environment
Level: Entry Level
Duties and Responsibilities
- Ready
to work on night shift or early morning shift even weekends
- Monitoring
and maintenance of the StarTimes Servers and network.
- In
charge of Call Center computers (hardware and software).
- Call
Center Support
- Compiling
everyday Call Center Reports
- Installation
and setup of new computers within the office and also in StarTimes outlet
shops(in Nairobi and outside Nairobi)
- Support
the office network, printers and computers
- StarTimes
system support to all persons using the system.
- Training
to call center agents, shops agents etc.
- Sending
of SMS as applied for by all departments.
- Monitoring
and support of the network both VPN links and internet link
- Updating
of the website on a whenever asked to do so.
- Inspection
and monitoring of the Server room as well as the VPNs all over the
country.
- And
any other work given by the supervisor/management
Skills
and Competencies:
- Master
Cisco equipment knowledge and configuration.
- Master
Windows/Linux Common system architecture, know how to install OS in
Windows
- Understand
MYSQL, Oracle or other common database configuration and management,
proficient in SQL language
- Understand
the Linux/Unix operating system
- Can
work carefully, meticulously and with dedication, can work under high
pressure and in a shift system
- Should
be honest and of high integrity
- Good
communications with others.
- Work
positive, Think positive, willing to learn more, willing to work under
pressure.
Education
/ Experience:
- University
Degree/College Diploma in information technology or a related discipline
is required
- Understand
the DTT&DTH industry better
- Entry
level position so ages restricted to below 30 years
Note: Qualified candidates
should send their application letters and CV’s quoting relevant skills and
experience to hr.kenya@startimes.co.ke
Interviews will be done on a rolling basis until the position is filled.
Interviews will be done on a rolling basis until the position is filled.