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Operations Manager Job Opportunity in Kenya

Job Title: Operations Manager
Section(s): Operations
Reports to: General Manager
Manages: Operations Officer, Supervisors and Guards
Job Function: Overall responsibility for day-to-day of the security and guarding operations of the business. 
Job Description

  • Professionally handle incoming requests from customers and ensure that issues are resolved promptly and thoroughly.
  • Thoroughly and efficiently gather customer information, assess and fulfil customer needs to prevent termination of contracts.
  • Continuously evaluate and identify opportunities to drive improvements in operations that positively impact on service delivery.
  • Investigating and solving customers' problems.
  • Keeping accurate records of discussions or correspondence with customers
  • Continuously evaluating operational processes to enhance the level of customer service company is providing
  • Deployment of guards to various sites as is necessary.
  • In consultation with the General Manager, promotion of guards to supervisor level.
  • Training of guards including induction and regular refresher training.
  • Resolving site issues that may arise.
Competencies & Personal Attributes
  • Strong leadership skills
  • Well proven problem solving and analytical skills.
  • Strong communication skills.
  • High degree of professionalism and integrity.
  • Strong commitment to organizational excellence.
  • Highly developed sense of responsibility.
Qualifications, Knowledge and Experience

Academic qualification/: Degree
Relevant professional qualification: N/A
Relevant experience: 3 years experience as an operations manager in a security company 
Good working knowledge of MS office applications 

We invite qualified candidates to email a cover letter and resume with job title as subject on email and stating current and expected remuneration to by 22nd June 2016.

Please note that only shortlisted candidates will be contacted. 

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