Operations Manager Job Opportunity in Kenya

Job Title: Operations Manager
 
Section(s): Operations
 
Reports to: General Manager
 
Manages: Operations Officer, Supervisors and Guards
 
Job Function: Overall responsibility for day-to-day of the security and guarding operations of the business. 
 
Job Description
  • Professionally handle incoming requests from customers and ensure that issues are resolved promptly and thoroughly.
  • Thoroughly and efficiently gather customer information, assess and fulfil customer needs to prevent termination of contracts.
  • Continuously evaluate and identify opportunities to drive improvements in operations that positively impact on service delivery.
  • Investigating and solving customers' problems.
  • Keeping accurate records of discussions or correspondence with customers
  • Continuously evaluating operational processes to enhance the level of customer service company is providing
  • Deployment of guards to various sites as is necessary.
  • In consultation with the General Manager, promotion of guards to supervisor level.
  • Training of guards including induction and regular refresher training.
  • Resolving site issues that may arise.
Competencies & Personal Attributes
  • Strong leadership skills
  • Well proven problem solving and analytical skills.
  • Strong communication skills.
  • High degree of professionalism and integrity.
  • Strong commitment to organizational excellence.
  • Highly developed sense of responsibility.
Qualifications, Knowledge and Experience

Academic qualification/: Degree
 
Relevant professional qualification: N/A
 
Relevant experience: 3 years experience as an operations manager in a security company 
 
Good working knowledge of MS office applications 

We invite qualified candidates to email a cover letter and resume with job title as subject on email and stating current and expected remuneration to recruitment@firstafrica.org by 22nd June 2016.
Please note that only shortlisted candidates will be contacted.