Dovey
Pharma Limited is recruiting a Marketing and Customer Relations
Manager
(1
Position)
Job Summary
Job Summary
- Managing
cooperate clients accounts
- Bringing
in new sales
- Develop
and implement customer relationship policies and procedures
- Define
and communicate customer relationship standards
- Oversee
the achievement and maintenance of agreed customer relationship levels and
standards
- Direct
the daily operations of the customer relationship team
- Plan,
prioritize and delegate work tasks to ensure proper functioning of the
department
- Ensure
the necessary resources and tools are available for quality customer
relationship delivery
- Review
customer complaints
- Track
customer complaint resolution
- Handle
complex and escalated customer relationship issues
- Monitor
accuracy of reporting and data base information
- Analyse
relevant data to determine customer relationship outputs
- Liaise
with company management to support and implement growth strategies
- Co-ordinate
and manage customer relationship projects and initiatives
- Ensure
budget requirements are met
- Evaluate
and performance manage staff
- Identify
and address staff training and coaching needs
- He/she
shall take all contacts of interested customers for follow up and sharing
with the sales team.
- Preparation
of proposals to prospective corporate clients requesting for a
demonstration to their staff.
- Conduct
market research to understand current market conditions and competitor
information.
- Evaluate
the productivity of the marketing events, advertising and promotional
activities.
- Monitor,
review and report on all marketing activities on a weekly basis.
- Maintain
good client relationships and satisfaction through teamwork with sales
people.
- Any
other duties as may be prescribed from time to time by your supervisor.
Experience
- Skill
in negotiating/presentation skills.
- Knowledgeable
in computer.
- Previous
experience in pharmaceutical industry.
- Diploma/Degree
holder.
General: All
applications should include a reliable email address, and day-time telephone
contact and must be accompanied with a detailed curriculum vitae and copies of
relevant certificates.
Send
your application to: - muiruri@doveypharma.com cc susan@gakenya.com
hr@doveypharma.com so as to reach him not later than Friday 18th June, 2016.
Only shortlisted candidates will be contacted.
Only shortlisted candidates will be contacted.