Job Opportunities in Orange Money in Nairobi, Kenya

Position: Product & Operations Manager – Mobile Financial Services (MFS)  
 

Region: Nairobi
 

Reporting to: Head of Product Management – Mobile Financial Services (MFS)
 

Range: R2U
 

Department: Orange Money

Role Purpose: Reporting to the Head of Product Management – Mobile Financial Services (MFS), and overseeing the Product Specialist Team, the role will be responsible for managing the implementation of the product and service roadmap, as well as daily MFS operations and processes. 

The Product & Operations Manager – MFS will also be responsible for continued monitoring of the product and service portfolio, system performance and overall user experience, making necessary technical and operational improvements. 

Key Duties and Responsibilities

• Work with the Head of Product and commercial teams to define the strategic product roadmap.
• Manage the implementation and development of consumer and business products and services for the MFS division, working with all technical and commercial teams to launch approved products and services.
• Manage the implementation of approved change requests pertaining to Mobile Money tariffs, business rules, and improvements to technical /service functionality, working with all technical and commercial teams.
• Monitor the customer experience for consumer, corporate and distribution users of the MFS systems including testing of changes, training of customer facing teams, and 2nd line support for distribution and corporate customers. 
• Perform MFS product operations and processes, including reconciliation with 3rd parties, daily monitoring and reporting on operational indicators and performing operational reports to support finance, sales, distribution and customer service teams.
• Support the Legal and Regulatory Division, implement Anti Money Laundering (AML) and compliance controls and monitoring, data clean up and sanitisation, reconciliations, audit and fraud management and Central Bank Reporting and oversight support.
• Undertake leadership of the Product & Operations Team and manage execution of section objectives.
• Establish staff KPIs, conduct monthly performance evaluations and plan staff training and skills improvement.
• Maintain strong ties and consistent communication with Marketing and Technical teams to capture appropriate commercial requirements and manage technical implementation and project timelines

Academic / Professional Qualifications

• Relevant  University Degree, commercial focus preferred
• 3-5 years relevant experience in a managerial or specialist role within a Telecommunications or Financial Services environment, relevant experience in product operation role, i.e. product development processes and support.

Professional Skills:

• Project Management – experience with management of large project teams achieving deadlines
• Customer focused – passionate about delivery of results to internal and external customers
• Solid understanding of market, competitors, & customer
• Strategically Oriented – solid understanding of the integrated set of products and services included within the MFS portfolio; able to identify opportunities and define and implement these opportunities
• Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions, expert spread sheet skills a distinct advantage
• Financial Management – develop and manage budgets, drive down costs wherever possible.
• Strong leadership skills
• Presentation and communication skills – superior, both written and oral.  Experience in report writing.

Position: Technical Program Manager – Mobile Financial Services (MFS)
 

Region: Nairobi
 

Reporting to: Chief Technical Information Officer 
 

Range: R2U
 

Department: IT&N

Role Purpose:  Reporting to the Chief Technical Information Officer with strong ties to the MFS business unit, the position will be responsible for managing the end-to-end delivery of the Telkom Kenya MFS platform implementation. 

The Technical Program Manager – MFS will accomplish project objectives by planning project activities, evaluating implementation progress, and managing key internal and external stakeholders to ensure timely delivery of the project implementation. 

Key Duties and Responsibilities

• Create and deliver project plans and revise as appropriate to meet changing needs and requirements.
• Identify resources and assign responsibilities.
• Manage day-to-day operational aspects of the project(s).
• Ensures project documents are complete, current, and appropriately stored.
• Works closely with relevant stakeholders to ensure effective and efficient implementation of the project(s).
• Understands basic revenue models and P/L; meets financial objectives by forecasting requirements; preparing budget; scheduling expenditures; analyzing variances and initiating corrective actions.
• Manages project issues, risks, dependencies and assumptions.
• Submits project status reports to stakeholders, managing escalations where necessary to address project risks.

Academic / Professional Qualifications

• Bachelors’ Degree  in Telecommunication, MFS platforms will have an added advantage
• Recognized project management certification – PMP, PRINCE 2 or equivalent
• Has proven experience (5+ years) in delivering waterfall and iterative projects
• Has proven experience in managing technical and commercial aspects of the project
• ITIL qualification desirable but not mandatory
• Telco project management desirable in Billing/BSS domains
• Mobile Money project management experience desirable

Professional Skills:

• Attention to detail with good organizational, planning, report writing and presentation skills
• Proactive with the ability to work under pressure, tight schedules/deadlines and monitor and follow up on all actions taken

Position: Head of Agency Network – Mobile Financial Services (MFS) 
 

Region: Nairobi
 

Reporting to: Head of Mobile Financial Services (MFS)
 

Range: R1L

Department: Orange Money

Role Purpose: Reporting to the Head of Mobile Financial Services, the position will be responsible for agent and merchant network acquisition through the development and execution of the Mobile Financial Services (MFS) distribution strategy.  

The Head of Agency Network will be responsible for the achievement of sales and acquisition targets ensuring strong MFS point of presence and brand visibility country wide. 

Key Duties and Responsibilities

• Define agent and merchant network strategy for MFS
• RTM Strategy review and Implementation: Draw up and implement a detailed systematic area coverage plan consisting of a number of routes, towns, channel partners, and field force (MFS Area and territory managers, TDRs)
• Target Setting & Forecasting: Participating in setting up of the Sales targets for MFS sales staff and evaluating their performance through well-defined Key Performance Indicators.
• Recruit and manage staff to achieve targets
• Produce management reports
• Monitor, analyse, evaluate and advise on MFS trends and competitor activities, giving recommendations so as to grow and sustain market Share
• Define and manage operational processes for agent and merchant on-boarding
• Acquire and manage relationships with distribution partners
• Ensure brand visibility in the market
• training of distribution network including necessary Anti Money Laundering (AML) and regulatory requirements
• Support Consumer and business customer acquisition and activity targets
• Ensure mobile money presence and visibility in overall company sales and distribution strategy, working closely with Mass Market to align strategies and resources as necessary.
• Undertake leadership and mentoring of the MFS distribution team and manage execution of section objectives.
• Establish staff KPIs, conduct monthly performance evaluations and plan staff training and skills improvement.
• Prepare budgets and approve budget expenditures; Control expenses to meet budget guidelines.

Academic / Professional Qualifications

• Degree in Marketing, Business or other relevant field (or equivalent).
• 5-10 years relevant sales and distribution experience in a management role
• Proven experience in managing Telco/Banking agency networks and sales and distribution teams

Professional Skills:

• Proven management and motivation skills
• Strong analytical skills including demonstrated experience using hard data and metrics to measure performance, determine improvements and innovations.
• Solid understanding of market, competitors, & customer
• Strategically Oriented – solid understanding of the integrated set of products and services included within the MFS portfolio; able to identify opportunities and define and implement these opportunities
• Financial Management – develop and manage budgets, drive down costs wherever possible.
• Presentation and communication skills – superior, both written and oral.  Experience in report writing.

Position: Head of Marketing – Mobile Financial Services (MFS)
 

Region: Nairobi
 

Reporting to: Head of Mobile Financial Services (MFS)
 

Range: R1L
 

Department: Orange Money

Role Purpose: Reporting to the Head of Mobile Financial Services (MFS), the position will be responsible for driving uptake of the MFS products and services through the development and execution of the MFS marketing strategy. 

The Head of Marketing – MFS will be responsible for the achievement of revenue and acquisition targets through effective brand management, communication and trade marketing, corporate sales, offers and services development. 

Key Duties and Responsibilities:

• Oversee the development and management of the MFS brand and communication strategy to create and grow brand recognition in the market.
• Formulate and drive the marketing sales strategy to achieve revenue and acquisition targets for both mass market and corporate customer segments.
• Define product positioning, pricing and tariff structures, as well as launch key offers, services, & promotions to drive uptake.
• Develop and execute trade-marketing strategies and oversee trade-marketing team to achieve acquisition targets and increase MFS usage.
• Work with the Product Team to define the product and service roadmap.
• Manage the marketing budget and allocate available resources as per strategic objectives. Determine the appropriate mix of Above The Line (ATL), Below The Line (BTL) and targeted marketing initiatives to acquire key customer segments and accelerate uptake. Monitor marketing spends and effectiveness of on-going campaigns.
• Maintain visibility of market evolution and adapt marketing strategy to meet new demands and changes in the competitive landscape. Use quantitative and qualitative data to understand customer behaviour and apply those insights to the marketing strategy.
• Produce regular weekly and monthly reports, dashboards and analysis focused on achieving targets and revenue goals, awareness and market perception tracking, and detailed analytics regarding usage and uptake.
• Undertake leadership and mentoring of the Marketing team and manage execution of section objectives.
• Establish staff KPIs, conduct monthly performance evaluations and plan staff training and skills improvement.
• Prepare budgets and approve budget expenditures; Control expenses to meet budget guidelines.

Academic / Professional Qualifications

• Degree in Marketing, Business or other relevant field (or equivalent).
• Master’s degree will be an added advantage
• 5-10 years relevant marketing experience in  management role
• Additional experience in Telco/Banking is an added advantage

Professional Skills:

• Proven management and motivation skills
• Strong analytical skills including demonstrated experience using hard data and metrics to measure performance, determine improvements and innovations.
• Solid understanding of market, competitors & customer
• Strategically Oriented – solid understanding of the integrated set of products and services included within the MFS portfolio; able to identify opportunities and define and implement these opportunities
• Financial Management – develop and manage budgets, drive down costs wherever possible.
• Presentation and communication skills – superior, both written and oral.  Experience in report writing.

Position: Head of Product Management – Mobile Financial Services (MFS)
 

Region: Nairobi
 

Reporting to: Head of Mobile Financial Services (MFS)
 

Range:  R1L
 

Department: Orange Money

Role Purpose: Reporting to the Head of Mobile Financial Services, the position will be responsible for the MFS Products and Services portfolio. 

The Head of Product Management will perform product management for the mobile money products and services including strategy planning, concept definition, implementation, launch, and on-going performance and lifecycle management.

Key Duties and Responsibilities:

• Define the new product development and innovation processes for the MFS division and integrate it into the rest of the company.
• Work together with the MFS marketing team to develop the strategic product roadmap for the MFS division, providing regular updates and strategic analysis of the progress in achieving the roadmap goals
• Oversee and manage the Product & Operations Team to develop and launch approved products and services.
• Define and manage the change request roadmap with inputs from technical and commercial teams. Oversee the Product & Operations team to implement approved change requests and service improvements.
• Work together with technical and corporate sales teams in order to design, configure and deliver the systems, products and services to meet corporate customers’ requirements and deadlines
• Define and monitor the customer experience for consumer, corporate and distribution users of the MFS systems and oversee continued improvements to the user experience.
• Define MFS product operations and processes and manage product team to perform daily operations including reconciliation with 3rd parties, monitoring and reporting on operational indicators and performing operational reports to support finance, sales, distribution and customer service teams.
• Undertake leadership and mentoring of the Product Team and manage execution of section objectives.
• Establish staff KPIs, conduct monthly performance evaluations and plan staff training and skills improvement.
• Prepare budgets and approve budget expenditures; Control expenses to meet budget guidelines.
• Maintain strong ties and consistent communication with Marketing and Technical teams to capture appropriate commercial requirements and manage technical implementation and project timelines

Academic / Professional Qualifications

• Degree in Business, Marketing, IT or other relevant field (or equivalent).
• 5-10 years relevant experience in a management role within an innovation environment within the telecommunications or financial services sector, having being exposed to all disciplines.
• Additional experience in Telco is an added advantage

Professional Skills:

• Project Management – experience with management of large project teams achieving deadlines
• Customer focused – passionate about delivery of results to internal and external customers
• Solid understanding of market, competitors, & customer
• Strategically Oriented – solid understanding of the integrated set of products and services included within the MFS portfolio; able to identify opportunities and define and implement these opportunities
• Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions, expert spread sheet skills a distinct advantage
• Financial Management – develop and manage budgets, drive down costs wherever possible.
• Strong leadership skills
• Presentation and communication skills – superior, both written and oral.  Experience in report writing.

This position is opened to Kenyan citizens only. 

If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position. 

Application should be sent by latest  24th June 2016, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. 

Apply through recruitment@orange-tkl.co.ke and quote the job title in the subject field. 

Only shortlisted candidates will be contacted.