Role
Title: Front
Office Administrator
Department: Fanda
Reports
To: Finance
and Admin Manager
Role Summary: Organize and supervise all of the administrative activities that facilitate the smooth running of the office. Supports company operations by maintaining office systems.
Role Summary: Organize and supervise all of the administrative activities that facilitate the smooth running of the office. Supports company operations by maintaining office systems.
The
incumbent will also be responsible for managing the front office and customer
care duties.
Duties and Responsibilities:
Duties and Responsibilities:
- Welcomes
visitors by greeting them in person or on the telephone; answering or
referring inquiries.
- Update
appointment calendars and schedule meetings/appointments.
- Petty
cash management.
- Handling
customer queries and directing them to the relevant party’s.
- Build
sustainable relationship of trust through open and interactive
communication.
- Provide
accurate, valid and complete information by using the right methods/tools.
- Keep
records of customer interactions, process customer accounts and file
documents.
- Follow
the right procedures, guidelines and policies while communicating
courteously with customers by telephone, email, letter and face to face.
- Resolves
administrative problems by coordinating preparation of reports, analyzing
data, and identifying solutions.
- Maintains
supplies inventory by checking stock to determine inventory level;
anticipating needed supplies; placing and expediting orders for supplies;
verifying receipt of supplies.
- Maintains
continuity among work teams by documenting and communicating actions,
irregularities, and continuing needs.
- Handling
company logistics, staff travel, meeting preparation, car booking.
- In
charge of office cleanliness and preparation of office tea.
- Any
other duty as assigned.
Skills
- Excellent
command of verbal and written business English.
- Attention
to details and problem solving.
- Strong
organization and planning skills.
- Good
presentation skills.
- Good
time management skills
- Customer
oriented and ability to adapt & respond to diverse culture.
Qualifications
- Diploma
in Business Management.
- Good
knowledge of office software packages.
- Clerical
and accounting knowledge.
- 2
years working experience in the same field.
- A
valid driver’s license is an added advantage.
GBC is an equal opportunity employer and only qualified and shortlisted applicants shall be contacted for interviews.