Vacancy: Front of House Supervisor
Job
Ref: MM/FOH/2
About
our client: Our client owns a luxury tented Kenyan safari camp in the Mara
which consists of 12 sleeper tents and caters to a maximum of 24 guests.
Roles
and Key Responsibilities:
- Ensure
guests are welcomed and orientated at the beginning of their stay
- Using
Protel, input and data management of all guest records
- Assist
wait staff when required
- Respond
to all guest requests and feedback appropriately
- Coach
individual team members to develop their skills and maximise performance
- Motivate
and be proactive in encouraging team commitment and spirit
- Share
ideas and problems with the team and encourage their input in helping make
decisions where possible
- Assist
any other department/employee as and when required and possible
- Any
reasonable request from management outside the normal duties listed
- Ensure
the smooth service of all food and beverage to guests, welcome drinks,
mini-bars, breakfast, lunch, dinner, afternoon teas, pre-game drive
drinks, remote dinning and any functions as required.
- Ensure
all communications from management are conveyed throughout the team
through relevant methods – notice boards, meetings, phone calls etc.
- Ensure
that all communication toward other employees, guests, suppliers and any
visitor to site is polite, positive and conducive with a harmonious
workplace.
- Reporting
all relevant issues to management
- Lead
the team through effective example setting
- Support
General Manager and Operations Manager with the welfare, guiding,
developing and support of team members
- Complete
stock-take records, temperature logs, cleaning schedules, Occupational
Health and Safety records and all documentation for all areas within
normal guest view.
- Give
clear direction and guidelines to team members
- Delegate
and manage distribution of workload effectively
- Conduct
regular performance reviews
- Supporting
Spa therapist with monthly reporting, statistics, budget, targets and
stock control
Qualifications,
Skills and Experience:
- A
minimum of 3 years working experience working in High-end exclusive lodges
and camps
- Excellent
guest relation and communication skills
- Ability
to handle Housekeeping, Front of House and the Kitchen
- Highly
motivated and result driven
- Self-driven
individuals with stamina and a mentality to produce professional standards
in a challenging remote environment
- Social
and open minded individuals with a great personality
- Pay
attention to detail and customers
Remuneration: An attractive package
is on offer dependent on skills, experience and qualifications
To
apply, send your CV in word format with a recent photograph of yourself
embedded in the top right hand corner.
Attach
an application letter demonstrating how your skills, experience and
qualifications are transferrable to the role.
All
documentation is to be emailed to info@byappointmentafrica.com, quoting the Job
Reference in the subject header of your mail.
ONLY short listed candidates will be contacted