Vacancy: Front of House Manager
Job
Ref: RH/FHM/3
Our
client is an international hospitality company with a portfolio of independent
luxury hotel properties in some of the world’s most desirable locations.
The
incumbent will be in charge of directing and coordinating the activities of the
front desk, reservations, guest services and telephone areas.
They
will also prepare monthly reports and budget for the front office department.
Duties
and Responsibilities
- Train,
cross –train and retrain all front office personnel.
- Participate
in the selection of front office personnel.
- Schedule
the front office staff and supervise their workload during shifts by
reviewing daily front office work and activity reports generated by night
audit.
- Evaluate
the job performance of each front office employee.
- Maintain
working relationship and communicate with all departments.
- Maintain
master key control.
- Verify
that accurate room status information is maintained and properly
communicated.
- Resolve
guest problems quickly, efficiently and courteously.
- Update
group information. Maintain, monitor and prepare group requirements. Relay
information to appropriate personnel.
- Review
and complete credit limit report.
- Work
within the allocated budget for the front office.
- Receive
information from the previous shift manager and pass on pertinent details
to the oncoming manager.
- Check
cashiers in and out and verify banking and deposits at the end of each
shift.
- Enforce
all cash-handling, check-cashing and credit policies.
- Conduct
regular scheduled meetings of front office personnel.
- Wear
the proper uniform at all times. Require all front office employees to
wear proper uniforms at all times.
- Uphold
the hotel's commitment to hospitality.
- Prepare
performance reports related to front office.
- Maximise
room revenue and occupancy by reviewing status daily. Analyse rate
variance, monitor credit report and maintain close observation of daily
house count. Monitor selling status of house daily. i.e flash report,
allowance etc.
- Ensure
implementation of all hotel policies and house rules.
- Operate
all aspects of front office computer system, including software
maintenance, report generation and analysis, and simple configuration
changes.
- Prepare
revenue and occupancy forecasting.
- Ensure
that employees are at all times attentive, friendly, helpful and courteous
to all guests, managers and other employees.
- Monitor
all V.I.P’s special guests and requests.
- Review
front office log book and guest feedback forms on a daily basis.
- Maintain
an organised and comprehensive filing system with documentation of
purchases, vouchering, schedules, forecasts, reports and tracking logs.
- Manage
and control the stocks and proper selling procedure at the boutique shop
located at the hotel lobby.
- Perform
other duties as requested by management.
Qualification,
Skills and Experience
- Must
have a minimum of 3 years’ experience as a Front of House Manager in a 5
star hotel.
- Must
speak German fluently
- Graduation
from an accredited college or university in an appropriate curriculum and
considerable experience related to this class of work including
supervisory experience.
- Must
have excellent communication and computer skills.
- Must
be a well-organised person with a good sense of humor and proven decision
making abilities.
- Applicants
are required to be flexible with work schedule, including weekends and
night schedule as necessary and must be able to multi-task with
exceptional attention to detail.
Remuneration: An attractive salary is
on offer dependent on skills, qualifications and experience.
To
apply, send your CV in word format with a recent photograph of yourself
embedded in the top right hand corner.
Attach
an application letter demonstrating how your skills, experience and
qualifications are transferrable to the role.
All
documentation is to be emailed to info@byappointmentafrica.com, quoting the Job
Reference in the subject header of your mail.
ONLY short listed candidates will be contacted
