Customer
Service Representative
Location: Nairobi
Industry: Logistics
Our client one of the world's leading providers of integrated logistics with offices in more than 100 countries is looking to recruit a Customer Service Representative.
Duties and ResponsibilitiesLocation: Nairobi
Industry: Logistics
Our client one of the world's leading providers of integrated logistics with offices in more than 100 countries is looking to recruit a Customer Service Representative.
- Directly
responsible for processing orders for assigned customers based on current
agreements and quality standards and communicates requests to Operations
Department.
- Handle
any after-hour issues that may arise.
- Establish
and maintain a working relationship with assigned customers and their
representatives while keeping Customer Service Manager informed of any
problems or potential problems that may create any alterations to quality
procedures.
- Communicate
requests such as audits, visits and meetings to appropriate Departments.
- Responsible
for completing and reporting month-end closing process as per the
established guidelines and determined timeframe. This includes maintaining
accurate inventory numbers on customer database throughout the month and
works in conjunction with the Inventory Supervisor to resolve
discrepancies.
- Organize
and maintain files of assigned customer orders, completed and pending, as
well as correspondence.
- Participate
in any required regulatory, quality process, job enhancement, customer
directed training or the preparation of special reports as required by the
Customer Service Manager.
- Effectively
manage large amounts of incoming calls and generate sales leads
- Identify
and assess customers’ needs to achieve satisfaction
- Build
sustainable relationships of trust through open and interactive
communication
- Handle
complaints, provide appropriate solutions or alternatives within the
required time frame and follow up to ensure resolution.
- Keep
records of customer interactions, process customer accounts and documents
- Follow
communication procedures, guidelines and policies
Qualifications
- Diploma
in Customer Service or any other related discipline.
- At
least 3 years of relevant experience in a logistics company.
- Excellent
communication skills, both written and verbal skills are essential for
this role.
- Must
be computer literate
- Candidate
must be able to operate Microsoft Word and Excel programs efficiently.
To
apply, send your CV and cover letter to cvs@flexi-personnel.com before 15th
June 2016.
Clearly
indicate the position applied for and your minimum salary expectation on the
subject line.
NB: Flexi Personnel does not charge candidates for job placement.