Customer
Service Executive
Salary: 30,000 - 40,000
Job description:
- Attending
to clients in the show room
- Preparing
of quotations and processing client’s orders.
- Attending
to clients complaints in a friendly and professional manner.
- Attracts
potential customers by answering product and service questions
- Suggesting
information about other products and services.
- Opening
customer accounts by recording account information.
- Maintains
customer records by updating account information.
- Resolves
product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best
solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
- Collecting
customer information and analyzing customer needs.
- Contributes
to team effort by accomplishing related results as needed.
Skills
and Qualifications
- A
diploma or degree in the hospitality industry
- 2-3
years’ work experience in customer service in the hotel industry.
- Excellent
Customer Service skills.
- Product
Knowledge, Quality Focus, Problem Solving skills, Market Knowledge,
Documentation Skills, Listening, Phone Skills, Resolving Conflict,
Analyzing Information , Multi-tasking.
- Excellent
customer service skills.
info@nawirikenya.com by 29th June 2016.
