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Co-operative Bank Jobs in Kenya

Manager Remittances
Part of our company’s goal is to help people succeed and we need to ensure that we make every customer interaction count. 

That is why in Diaspora Banking we have the agenda to shape and drive our business forward. This is an exciting role working with offshore clients and dealing with unpredictability. 

All of this requires a strong ability to think critically, a solid understanding of risk management and exceptional relationship skills for both internal and external influencing.
We’re therefore looking for someone who not only brings great ideas and experience to the table but someone who can also make those ideas a reality. 

You will need to be agile in a busy environment, talk to customers over the phone and face to face, become an expert solution provider - and do all this in a friendly, down to earth way. 

You’ll also be expected to recognize and develop opportunities and bring new ideas that build the success of the Diaspora Banking team.

Reporting to the Head-Diaspora banking, the Manager Remittances will be charged with the responsibility of promoting remittances from the diaspora by providing cost effective ways of sending money home and actively initiating strategic business alliances/partnerships that will lead to long term business ties with Kenyans abroad & foreign investors interested in investing in Kenya.

The role holder will also need to provide an enabling working environment for remittance partners which will spur their growth in addition to ensuring growth in the bank’s liability book and remittance volumes from the diaspora.

The Role

Specifically, the successful jobholder will be required to:
  • Support and facilitate development and implementation of section business plans.
  • Support development of branch budgets and targets for integrated partners such as Western Union and MoneyGram business.
  • Carry out market intelligence for purposes of collating information that will assist the bank position itself competitively in the market.
  • Identify new business opportunities both internally, locally and internationally in line with product development
  • Effectively manage and expand the relationships with existing remittance partners and onboard new partnerships so as to ensure business growth and continuity.
  • Ensure continuous improvement in customer service and implement effective retention of customers within the remittance network.
  • Provide a seamless link between agents and service providers for speedy query resolution.
  • Work closely with Risk, Legal and Compliance units to ensure effective controls that mitigate business risks associated with remittance business.
  • Develop and continuously review business operational policies and procedures ensuring their compliance with both internal and external regulatory requirements.
Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:
  • A Bachelor’s degree in a business related field from a recognized university.
  • At least 3-5 years banking experience in Remittance Management with experience in managing a team.
  • Extensive knowledge of business industry trends and practices and a good understanding of legislation related to financial services and channel delivery.
  • Excellent Problem analysis and solving skills coupled with strong decision making skills.
  • Ability to work well in a team, as well as manage multiple priorities in quick time frames.
  • Proficient in MS Office with excellent report writing & Presentation skills.
  • Excellent communication & interpersonal skills coupled with the ability to deal professionally, confidently and effectively with staff at all levels, internally and externally.
How to apply

If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to indicating the job reference number MR/DB/2016 by 29th June, 2016.

Medical Claims Analyst
Want to help people? 

Are you a people person with a heart to serve? 

Then you belong here. 

Picture yourself building a successful career working alongside other committed, talented, highly motivated individuals at The Co-operative Bank of Kenya, the ‘Kingdom Bank’. 

We currently have an excellent opportunity available at the HR Division, the Medical Claims Analyst position. Do you possess experience in facilitating medical care provision as well as the medical technical expertise to scrutinize claims for payment with a focus to manage costs? 

To excel in this role, you need to be able to work independently as well as within a team, in providing expert advice on health and healthy living aspects as well as other medical insurance matters. Importantly for this role, you will need to have a keen eye for details and the disposition to provide the right solutions to medical issues as they come up. 

Reporting to Head – Benefits, the role holder will be responsible for engagement with medical service providers to interrogate the nature and costing of medical services rendered to members of medical schemes as well as effective and efficient administration of staff medical claims submitted for reimbursement.

The Role

Specifically, the successful jobholder will be required to:
  • Validate authenticity and completeness of the information and attachments on all medical claims presented by staff members for reimbursement whilst ensuring strict adherence to set guidelines and TAT.
  • Review all medical/surgical billings for reasonable and necessary charges as well as evaluate claims referred for medical management and make recommendations for follow-up, further investigation or documentation as necessary and also vet and analyse medical claims as per scope of cover whilst ensuring strict adherence to set guidelines and TAT
  • Correctly read and assess medical documents to either approve or deny payment of medical claims and accurately approve the e-payment files.
  • Maintain accurate medical records, preparation of informative management claims reports, administer the bank funded Out-patient medical scheme and update staff medical statements and ensuring all utilizations are captured on a timely basis.
  • Ensure reconciliation of medical providers’ bills & accounts on an ongoing basis or on demand including visits to providers; recommend appropriate payment of dispute of billing, as necessary.
  • Ensure timely admission of new staff and dependants to in & out-patient medical schemes and prepare utilization reports as required by member / client.
  • Provide professional assistance to all the staff members/dependents with chronic ailments and facilitating follow up in specialists’ clinics.
  • Arrange for emergency evacuations for medical scheme members’ country wide.
  • Be the point of contact for staff members and other stakeholders on health matters/issues as well as ensure that staff members are educated especially on lifestyle issues and also provide staff training and member education on quality health care cost containment and utilization.
  • Attends mediations and other hearings to inform and defend the cost containment procedures, guidelines and decisions rendered.
Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:
  • A Bachelor’s degree in a medical/Health related field i.e. Nursing/ Clinical Medicine/ Pharmacy/ Medical Laboratory etc.
  • At least 3 years’ experience in a busy Health Insurance environment with Claims Vetting & Care management. Experience in insurance and health sector is an added advantage
  • Knowledge of Fraud Risks associated with medical claims with training in Basic and Advance Life Support.
  • Computer literate and familiar with standard office software applications.
  • Team player with strong communication, interpersonal and persuasive skills with a strong ability to build and maintain strong working relationships with a wide range of internal and external stakeholders.
  • Attentive to detail, good planning and organization skills with the ability to deliver effectively under strict deadlines. 
  • Maintains confidentiality and integrity of all information in their possession.
Are you a highly motivated professional looking for an opportunity to transform your professional journey in a fast-paced environment? 

This position presents you with the opportunity to grow and develop an exciting career that will allow you to utilize your knowledge of the treasury function, the financial sector, banking services, capital markets and all key relevant stakeholders.

The role holder will be responsible for effective delivery of the full range of retail & SME forex products to customers with a view to growing revenues and maintain continuous engagements so as to create synergies and wider product reach.

The Role

Specifically, the successful jobholder will be required to:
  • Support the Head, Retail/SME Forex Sales in the implementation of the Treasury Sales Plan covering all Treasury products.
  • Actively contribute to improvements in quality/efficiency of treasury products delivery process and support product development and sales initiatives by other business units.
  • Enlarge customer base by acquisition of new business in Foreign exchange trading and maintain existing client relationship through effective client calls and visits.
  • Assist in developing and maintaining client telesales and visits schedule and follow up on reported action points.
  • Continuously engage the branch network through regular visits and telephone calls and build a network of relationships across all economic sectors.
  • Track overall retail and SME forex performance.
  • Ensure service excellence for both internal and external customers.
Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:
  • A Bachelor’s degree in a business related field. MBA will be an added advantage.
  • ACI Dealing Certificate.
  • At least 3 years’ experience in a busy Dealing environment, two of which must be in Forex sales.
  • Excellent knowledge of treasury products with a thorough knowledge of end to end processes for treasury products and services.
  • Excellent analytical, presentation & communication skills.
  • Self-motivated, team player with an outgoing Personality.
  • Ability to work under pressure and meet challenging targets.
  • A good knowledge of other bank’s products and services, the financial sector, banking services, capital markets and key relevant stakeholder organizations.
How to apply
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to indicating ‘Dealer’ in the subject reference by close of business on Tuesday 21st June, 2016. 

Talent Manager
You are widely experienced and dedicated human resources professional, proactive and strategic in the organization’s talent management needs. 

You easily manage complex situations and drive change. You break stereotypes and challenge the status quo. You also find great fulfillment in building relationships with key stakeholders. 

You are not simply a strategist but a doer, hands on, with great follow through for key assignments and committed to see things to completion. If this sounds like you, then this could be your next career move.

Reporting to the Head – Resourcing & Talent Management (R&TM), the Talent Manager will be responsible for ensuring resourcing interventions on Talent Management agenda. 

The role holder will also partner with HRBPs and Business leaders in resourcing, crafting business focused interventions, talent development & retention and be involved in succession planning initiatives. 

Additionally she/he will work with the Head – Resourcing & Talent management to define and execute the talent strategy for the identification, development, deployment and retention of Co-operative Bank talent and be responsible for the successful execution of all talent engagement interventions.

Job The Role

Specifically, the successful jobholder will be required to:
  • Work with the Head – Resourcing &Talent Management to implement the Talent management framework of the Bank in consultation with business leaders and HRBPs and translating business strategy to the talent strategy for the bank.
  • Collaborate with business leaders across the Bank to understand business goals and to build development strategies that ensure a strong future talent pipeline as well as manage internal and external Talent pools as part of the wider Bank talent management agenda.
  • Deliver talent management solutions to the organization while managing the talent management process and initiatives as well as provide guidance on all aspects of talent management process, policies and communication, through process, planning, design, project management, administration and measurement.
  • Under the guidance of Head – R&TM guide the business on agile workforce planning internal deployments and talent solutions to address talent needs at management and leadership levels.
  • Contribute significantly in the core talent management pillars of Talent identification, developing Talent maps, talent development and deployment for strategy execution
  • Under the guidance of the Head – R&TM , work with the business and key stakeholders to ensure Talent Development for the various talent pools in the Bank is implemented
  • Co-develop with the Leadership & Management Centre, Leadership and Management Development roadmaps for the Bank as part of Talent Development agenda.
  • Define critical roles for succession planning as well as facilitate and support succession planning initiatives in the Bank and deliberately build strong talent benches and leadership depth for such roles.
  • Support proactive Talent Retention initiatives and programs for the bank as part of the Talent Management agenda
  • Provides high level support in the design, development and implementation of on-boarding initiatives that align with the Bank’s workforce strategy and goals as part of Talent retention initiatives.
  • Contribute significantly to the employment branding of the Bank as a preferred “Employer of Choice” through compelling value proposition messaging, internally and externally and develop an effective talent pipeline of key internal and external talent.
Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:
  • A Bachelor’s Degree in Human Resources, Social Sciences or Industrial Psychology from a recognized university. A post graduate qualification in business management, HR or industrial psychology will be an added advantage.
  • 4 - 6 years’ experience in Talent Management with exposure in implementing a talent management strategy and various talent interventions in a similar role and in a fast paced environment.
  • Exposure to talent analytics and talent management approaches coupled with good numeracy skills.
  • Excellent and demonstrable interpersonal, influencing and negotiation skills.
  • Working knowledge of the labour/ employment laws.
  • Ability to align program outcomes to talent strategy.
  • Good understanding of the macro business environment and of how environmental factors and other drivers impact business strategies and tactics.
  • Good understanding of the roles and responsibilities of key business functions and how they interrelate to achieve business objectives.
How to apply

If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to indicating the job reference number TM/HRD/2016 by Wednesday 22nd June, 2016.

Learning & Development Specialist
You are a highly driven professional, well experienced, knowledgeable in corporate learning and development and well exposed to E-learning management and blended learning program management.

You have the ability to set stretching goals for self and team while continuously pushing for results and you take personal responsibility for making things happen and achieving results to required standards. 

You demonstrate motivation, commitment and perseverance. 

You possess excellent comprehension skills to understand and interpret industry data and economic trends with the Ability to think creatively and identify innovative solutions. 

Is this your profile? 

Then taking up this position at The Co-operative Bank of Kenya, “The Kingdom Bank”, the place for those looking to new horizons, will be an excellent step for you.

The Learning & Development Specialist will be accountable for the successful design, development and design of innovative deployment methodologies and learning programs that sustain and drive managerial and functional expertise, increase operational efficiency and distinctive customer experience. 

The role holder will design a broad range of needs-based learning and development solutions, with special focus on initiatives that address talent & workforce development and Co-op Bank’s business and learning priorities while leveraging on technology, creativity and innovation for new and blended learning methodologies, to rapidly embed learning and development initiatives like self-administered learning, mobile learning, micro-learning, e-learning, webinars, virtual instructional learning and so on.
The Role

Specifically, the successful jobholder will be required to:
  • Work closely with the Head of Leadership & Management Centre (LMC) and other professionals to co-develop new learning and development programs to ensure overall organizational workforce readiness.
  • Lead the creation and identification of instructional and delivery methods using various learning solutions and the latest most innovative technologies, including coaching and acting as a thought leader and expert in Learning & Development.
  • Design and develop curriculum maps materials for classroom, virtual and/or self-administered training, learning roadmaps, leadership roadmaps and staff learning tracks for staff up skilling and development for improved organizational performance.
  • Develop measurement and evaluation on the effectiveness of learning and development curriculum provided, including pre- and post-assessments, surveys, and evaluations.
  • Generate learning and development material using relevant e-learning software, Learning Management System and other innovative learning methodologies, as a key pillar of agile learning and development. Develop design documents, storyboards, audio scripts, graphic images, and communications related to new and existing learning initiatives in the Bank.
  • Manage the design and further development of the New Hire Onboarding Program.
  • Lead and support the Head-LMC and Head-Resourcing and Talent Management in development of Management and Leadership programs for the Talent Management agenda for the bank.
  • Develop e-Learning modules using Articulate Storyline and Adobe Captivate and other content development methodologies.
  • Responsible together with the learning team for driving the uptake of e-learning programs for the Bank, research on-line training programs (e-learning) for purchase and/or develop programs for in-house e-learning
  • Maintain and manage messaging and documentation of all training materials including postings on intranet, SharePoint, Social Media learning and Learning Management System
  • Develop an informal learning community and extend the learning relationship beyond the formal classroom.
  • Work with the business to develop and deploy an online Resource Centre and relevant online professional & learning communities and subscriptions.
Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:
  • An Undergraduate degree in Education, Training, Human Resources, or other related field.
  • A minimum of 3-5 years of experience in corporate learning and development. Experience as an Instructional Designer/Developer in a corporate or consulting environment is an added advantage but not essential.
  • Experience in delivering a wide variety of high-quality learning programs and knowledge of training needs assessments and training evaluation methods and tools. Experience in developing and leading classroom courses, workshops, seminars a plus
  • Reasonable experience in E-learning management and blended learning program development
  • Strong organizational skills and the ability to pay close attention to detail while handling multiple, simultaneous projects under deadline pressure.
  • Proficiency with MS Word and Excel, and advanced PowerPoint skills are a requirement as well as basic to intermediate ability to use authoring tools (for example: Adobe Captivate, Articulate Studio, Articulate Storyline, etc.) to create web-based training and Familiarity with WebEx web conferencing, audio/video equipment
  • Excellent verbal, written communication, and customer service skills with ability to take initiative and work independently.
How to apply

If you believe you fit the job profile, please email your application enclosing detailed Curriculum Vitae to indicating the job reference number LDS/HRD/2016 by Wednesday 22nd June, 2016.

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