Manager
Remittances
Part
of our company’s goal is to help people succeed and we need to ensure that we
make every customer interaction count.
That
is why in Diaspora Banking we have the agenda to shape and drive our business
forward. This is an exciting role working with offshore clients and dealing
with unpredictability.
We’re
therefore looking for someone who not only brings great ideas and experience to
the table but someone who can also make those ideas a reality.
You
will need to be agile in a busy environment, talk to customers over the phone
and face to face, become an expert solution provider - and do all this in a
friendly, down to earth way.
You’ll
also be expected to recognize and develop opportunities and bring new ideas
that build the success of the Diaspora Banking team.
Reporting to the Head-Diaspora banking, the Manager Remittances will be charged with the responsibility of promoting remittances from the diaspora by providing cost effective ways of sending money home and actively initiating strategic business alliances/partnerships that will lead to long term business ties with Kenyans abroad & foreign investors interested in investing in Kenya.
Reporting to the Head-Diaspora banking, the Manager Remittances will be charged with the responsibility of promoting remittances from the diaspora by providing cost effective ways of sending money home and actively initiating strategic business alliances/partnerships that will lead to long term business ties with Kenyans abroad & foreign investors interested in investing in Kenya.
The
role holder will also need to provide an enabling working environment for
remittance partners which will spur their growth in addition to ensuring growth
in the bank’s liability book and remittance volumes from the diaspora.
The Role
Specifically, the successful jobholder will be required to:
- Support
and facilitate development and implementation of section business plans.
- Support
development of branch budgets and targets for integrated partners such as
Western Union and MoneyGram business.
- Carry
out market intelligence for purposes of collating information that will
assist the bank position itself competitively in the market.
- Identify
new business opportunities both internally, locally and internationally in
line with product development
- Effectively
manage and expand the relationships with existing remittance partners and
onboard new partnerships so as to ensure business growth and continuity.
- Ensure
continuous improvement in customer service and implement effective
retention of customers within the remittance network.
- Provide
a seamless link between agents and service providers for speedy query
resolution.
- Work
closely with Risk, Legal and Compliance units to ensure effective controls
that mitigate business risks associated with remittance business.
- Develop
and continuously review business operational policies and procedures
ensuring their compliance with both internal and external regulatory
requirements.
Skills,
Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
The successful candidate will be required to have the following skills and competencies:
- A
Bachelor’s degree in a business related field from a recognized
university.
- At
least 3-5 years banking experience in Remittance Management with
experience in managing a team.
- Extensive
knowledge of business industry trends and practices and a good
understanding of legislation related to financial services and channel
delivery.
- Excellent
Problem analysis and solving skills coupled with strong decision making
skills.
- Ability
to work well in a team, as well as manage multiple priorities in quick
time frames.
- Proficient
in MS Office with excellent report writing & Presentation skills.
- Excellent
communication & interpersonal skills coupled with the ability to deal
professionally, confidently and effectively with staff at all levels,
internally and externally.
How to
apply
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number MR/DB/2016 by 29th June, 2016.
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number MR/DB/2016 by 29th June, 2016.
Medical
Claims Analyst
Want
to help people?
Are
you a people person with a heart to serve?
Then
you belong here.
Picture
yourself building a successful career working alongside other committed,
talented, highly motivated individuals at The Co-operative Bank of Kenya, the
‘Kingdom Bank’.
We
currently have an excellent opportunity available at the HR Division, the
Medical Claims Analyst position. Do you possess experience in facilitating
medical care provision as well as the medical technical expertise to scrutinize
claims for payment with a focus to manage costs?
To
excel in this role, you need to be able to work independently as well as within
a team, in providing expert advice on health and healthy living aspects as well
as other medical insurance matters. Importantly for this role, you will need to
have a keen eye for details and the disposition to provide the right solutions
to medical issues as they come up.
Reporting
to Head – Benefits, the role holder will be responsible for engagement with
medical service providers to interrogate the nature and costing of medical
services rendered to members of medical schemes as well as effective and
efficient administration of staff medical claims submitted for reimbursement.
The Role
Specifically, the successful jobholder will be required to:
The Role
Specifically, the successful jobholder will be required to:
- Validate
authenticity and completeness of the information and attachments on all
medical claims presented by staff members for reimbursement whilst
ensuring strict adherence to set guidelines and TAT.
- Review
all medical/surgical billings for reasonable and necessary charges as well
as evaluate claims referred for medical management and make
recommendations for follow-up, further investigation or documentation as
necessary and also vet and analyse medical claims as per scope of cover
whilst ensuring strict adherence to set guidelines and TAT
- Correctly
read and assess medical documents to either approve or deny payment of
medical claims and accurately approve the e-payment files.
- Maintain
accurate medical records, preparation of informative management claims
reports, administer the bank funded Out-patient medical scheme and update
staff medical statements and ensuring all utilizations are captured on a
timely basis.
- Ensure
reconciliation of medical providers’ bills & accounts on an ongoing
basis or on demand including visits to providers; recommend appropriate
payment of dispute of billing, as necessary.
- Ensure
timely admission of new staff and dependants to in & out-patient
medical schemes and prepare utilization reports as required by member /
client.
- Provide
professional assistance to all the staff members/dependents with chronic
ailments and facilitating follow up in specialists’ clinics.
- Arrange
for emergency evacuations for medical scheme members’ country wide.
- Be
the point of contact for staff members and other stakeholders on health
matters/issues as well as ensure that staff members are educated
especially on lifestyle issues and also provide staff training and member
education on quality health care cost containment and utilization.
- Attends
mediations and other hearings to inform and defend the cost containment
procedures, guidelines and decisions rendered.
Skills,
Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
The successful candidate will be required to have the following skills and competencies:
- A
Bachelor’s degree in a medical/Health related field i.e. Nursing/ Clinical
Medicine/ Pharmacy/ Medical Laboratory etc.
- At
least 3 years’ experience in a busy Health Insurance environment with
Claims Vetting & Care management. Experience in insurance and health
sector is an added advantage
- Knowledge
of Fraud Risks associated with medical claims with training in Basic and
Advance Life Support.
- Computer
literate and familiar with standard office software applications.
- Team
player with strong communication, interpersonal and persuasive skills with
a strong ability to build and maintain strong working relationships with a
wide range of internal and external stakeholders.
- Attentive
to detail, good planning and organization skills with the ability to
deliver effectively under strict deadlines.
- Maintains
confidentiality and integrity of all information in their possession.
Dealer
Are
you a highly motivated professional looking for an opportunity to transform
your professional journey in a fast-paced environment?
This
position presents you with the opportunity to grow and develop an exciting
career that will allow you to utilize your knowledge of the treasury function,
the financial sector, banking services, capital markets and all key relevant
stakeholders.
The
role holder will be responsible for effective delivery of the full range of
retail & SME forex products to customers with a view to growing revenues
and maintain continuous engagements so as to create synergies and wider product
reach.
The Role
Specifically, the successful jobholder will be required to:
The Role
Specifically, the successful jobholder will be required to:
- Support
the Head, Retail/SME Forex Sales in the implementation of the Treasury
Sales Plan covering all Treasury products.
- Actively
contribute to improvements in quality/efficiency of treasury products
delivery process and support product development and sales initiatives by
other business units.
- Enlarge
customer base by acquisition of new business in Foreign exchange trading
and maintain existing client relationship through effective client calls
and visits.
- Assist
in developing and maintaining client telesales and visits schedule and
follow up on reported action points.
- Continuously
engage the branch network through regular visits and telephone calls and
build a network of relationships across all economic sectors.
- Track
overall retail and SME forex performance.
- Ensure
service excellence for both internal and external customers.
Skills,
Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
The successful candidate will be required to have the following skills and competencies:
- A
Bachelor’s degree in a business related field. MBA will be an added
advantage.
- ACI
Dealing Certificate.
- At
least 3 years’ experience in a busy Dealing environment, two of which must
be in Forex sales.
- Excellent
knowledge of treasury products with a thorough knowledge of end to end
processes for treasury products and services.
- Excellent
analytical, presentation & communication skills.
- Self-motivated,
team player with an outgoing Personality.
- Ability
to work under pressure and meet challenging targets.
- A
good knowledge of other bank’s products and services, the financial
sector, banking services, capital markets and key relevant stakeholder
organizations.
How to
apply
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating ‘Dealer’ in the subject reference by close of business on Tuesday 21st June, 2016.
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating ‘Dealer’ in the subject reference by close of business on Tuesday 21st June, 2016.
Talent
Manager
You
are widely experienced and dedicated human resources professional, proactive
and strategic in the organization’s talent management needs.
You
easily manage complex situations and drive change. You break stereotypes and
challenge the status quo. You also find great fulfillment in building
relationships with key stakeholders.
You
are not simply a strategist but a doer, hands on, with great follow through for
key assignments and committed to see things to completion. If this sounds like
you, then this could be your next career move.
Reporting to the Head – Resourcing & Talent Management (R&TM), the Talent Manager will be responsible for ensuring resourcing interventions on Talent Management agenda.
Reporting to the Head – Resourcing & Talent Management (R&TM), the Talent Manager will be responsible for ensuring resourcing interventions on Talent Management agenda.
The
role holder will also partner with HRBPs and Business leaders in resourcing,
crafting business focused interventions, talent development & retention and
be involved in succession planning initiatives.
Additionally
she/he will work with the Head – Resourcing & Talent management to define
and execute the talent strategy for the identification, development, deployment
and retention of Co-operative Bank talent and be responsible for the successful
execution of all talent engagement interventions.
Job The Role
Specifically, the successful jobholder will be required to:
Job The Role
Specifically, the successful jobholder will be required to:
- Work
with the Head – Resourcing &Talent Management to implement the Talent
management framework of the Bank in consultation with business leaders and
HRBPs and translating business strategy to the talent strategy for the
bank.
- Collaborate
with business leaders across the Bank to understand business goals and to
build development strategies that ensure a strong future talent pipeline
as well as manage internal and external Talent pools as part of the wider
Bank talent management agenda.
- Deliver
talent management solutions to the organization while managing the talent
management process and initiatives as well as provide guidance on all
aspects of talent management process, policies and communication, through
process, planning, design, project management, administration and
measurement.
- Under
the guidance of Head – R&TM guide the business on agile workforce planning
internal deployments and talent solutions to address talent needs at
management and leadership levels.
- Contribute
significantly in the core talent management pillars of Talent
identification, developing Talent maps, talent development and deployment for
strategy execution
- Under
the guidance of the Head – R&TM , work with the business and key
stakeholders to ensure Talent Development for the various talent pools in
the Bank is implemented
- Co-develop
with the Leadership & Management Centre, Leadership and Management
Development roadmaps for the Bank as part of Talent Development agenda.
- Define
critical roles for succession planning as well as facilitate and support
succession planning initiatives in the Bank and deliberately build strong
talent benches and leadership depth for such roles.
- Support
proactive Talent Retention initiatives and programs for the bank as part
of the Talent Management agenda
- Provides
high level support in the design, development and implementation of
on-boarding initiatives that align with the Bank’s workforce strategy and
goals as part of Talent retention initiatives.
- Contribute
significantly to the employment branding of the Bank as a preferred
“Employer of Choice” through compelling value proposition messaging,
internally and externally and develop an effective talent pipeline of key
internal and external talent.
Skills,
Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
The successful candidate will be required to have the following skills and competencies:
- A
Bachelor’s Degree in Human Resources, Social Sciences or Industrial
Psychology from a recognized university. A post graduate qualification in
business management, HR or industrial psychology will be an added
advantage.
- 4
- 6 years’ experience in Talent Management with exposure in implementing a
talent management strategy and various talent interventions in a similar
role and in a fast paced environment.
- Exposure
to talent analytics and talent management approaches coupled with good
numeracy skills.
- Excellent
and demonstrable interpersonal, influencing and negotiation skills.
- Working
knowledge of the labour/ employment laws.
- Ability
to align program outcomes to talent strategy.
- Good
understanding of the macro business environment and of how environmental
factors and other drivers impact business strategies and tactics.
- Good
understanding of the roles and responsibilities of key business functions
and how they interrelate to achieve business objectives.
How to
apply
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number TM/HRD/2016 by Wednesday 22nd June, 2016.
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number TM/HRD/2016 by Wednesday 22nd June, 2016.
Learning
& Development Specialist
You
are a highly driven professional, well experienced, knowledgeable in corporate
learning and development and well exposed to E-learning management and blended
learning program management.
You
have the ability to set stretching goals for self and team while continuously
pushing for results and you take personal responsibility for making things
happen and achieving results to required standards.
You
demonstrate motivation, commitment and perseverance.
You
possess excellent comprehension skills to understand and interpret industry
data and economic trends with the Ability to think creatively and identify
innovative solutions.
Is
this your profile?
Then
taking up this position at The Co-operative Bank of Kenya, “The Kingdom Bank”,
the place for those looking to new horizons, will be an excellent step for you.
The Learning & Development Specialist will be accountable for the successful design, development and design of innovative deployment methodologies and learning programs that sustain and drive managerial and functional expertise, increase operational efficiency and distinctive customer experience.
The Learning & Development Specialist will be accountable for the successful design, development and design of innovative deployment methodologies and learning programs that sustain and drive managerial and functional expertise, increase operational efficiency and distinctive customer experience.
The
role holder will design a broad range of needs-based learning and development
solutions, with special focus on initiatives that address talent &
workforce development and Co-op Bank’s business and learning priorities while
leveraging on technology, creativity and innovation for new and blended
learning methodologies, to rapidly embed learning and development initiatives
like self-administered learning, mobile learning, micro-learning, e-learning,
webinars, virtual instructional learning and so on.
The
Role
Specifically, the successful jobholder will be required to:
Specifically, the successful jobholder will be required to:
- Work
closely with the Head of Leadership & Management Centre (LMC) and
other professionals to co-develop new learning and development programs to
ensure overall organizational workforce readiness.
- Lead
the creation and identification of instructional and delivery methods
using various learning solutions and the latest most innovative
technologies, including coaching and acting as a thought leader and expert
in Learning & Development.
- Design
and develop curriculum maps materials for classroom, virtual and/or
self-administered training, learning roadmaps, leadership roadmaps and
staff learning tracks for staff up skilling and development for improved
organizational performance.
- Develop
measurement and evaluation on the effectiveness of learning and
development curriculum provided, including pre- and post-assessments,
surveys, and evaluations.
- Generate
learning and development material using relevant e-learning software,
Learning Management System and other innovative learning methodologies, as
a key pillar of agile learning and development. Develop design documents,
storyboards, audio scripts, graphic images, and communications related to
new and existing learning initiatives in the Bank.
- Manage
the design and further development of the New Hire Onboarding Program.
- Lead
and support the Head-LMC and Head-Resourcing and Talent Management in
development of Management and Leadership programs for the Talent
Management agenda for the bank.
- Develop
e-Learning modules using Articulate Storyline and Adobe Captivate and
other content development methodologies.
- Responsible
together with the learning team for driving the uptake of e-learning
programs for the Bank, research on-line training programs (e-learning) for
purchase and/or develop programs for in-house e-learning
- Maintain
and manage messaging and documentation of all training materials including
postings on intranet, SharePoint, Social Media learning and Learning
Management System
- Develop
an informal learning community and extend the learning relationship beyond
the formal classroom.
- Work
with the business to develop and deploy an online Resource Centre and
relevant online professional & learning communities and subscriptions.
Skills,
Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
The successful candidate will be required to have the following skills and competencies:
- An
Undergraduate degree in Education, Training, Human Resources, or other
related field.
- A
minimum of 3-5 years of experience in corporate learning and development.
Experience as an Instructional Designer/Developer in a corporate or
consulting environment is an added advantage but not essential.
- Experience
in delivering a wide variety of high-quality learning programs and
knowledge of training needs assessments and training evaluation methods
and tools. Experience in developing and leading classroom courses,
workshops, seminars a plus
- Reasonable
experience in E-learning management and blended learning program
development
- Strong
organizational skills and the ability to pay close attention to detail
while handling multiple, simultaneous projects under deadline pressure.
- Proficiency
with MS Word and Excel, and advanced PowerPoint skills are a requirement
as well as basic to intermediate ability to use authoring tools (for
example: Adobe Captivate, Articulate Studio, Articulate Storyline, etc.)
to create web-based training and Familiarity with WebEx web conferencing,
audio/video equipment
- Excellent
verbal, written communication, and customer service skills with ability to
take initiative and work independently.
How to
apply
If you believe you fit the job profile, please email your application enclosing
detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference
number LDS/HRD/2016 by Wednesday 22nd June, 2016.