Head
Shares Registrar Services
Are you highly experienced with a strong leadership track record and an excellent results driver?
Are you highly experienced with a strong leadership track record and an excellent results driver?
Do you
have the ability to develop profitable business strategies and initiatives
within the shares registry business?
Then
this is the perfect opportunity for you.
Are
you looking for an employer who promotes individual excellence and mutual
respect in a team-driven culture with a key focus on social empowerment?
The
Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking
to new horizons.
Reporting to Head – Wholesale Products Department, the Head, Shares Registrar Services will be responsible for planning, managing and effectively marketing and selling of shares registrar services and related products to target customers.
Reporting to Head – Wholesale Products Department, the Head, Shares Registrar Services will be responsible for planning, managing and effectively marketing and selling of shares registrar services and related products to target customers.
In
addition, the role holder will be charged with responsibility of ensuring
effective delivery of end to end shares registrar services proposition to the
customers where revenue generation can be expeditiously realized so as to
achieve the desired financial objectives of the bank as well as offering
technical advice to the bank on all regulatory requirements on maintenance of
shares register and ensuring compliance at all times.
The Role
Specifically, the successful jobholder will be required to:
The Role
Specifically, the successful jobholder will be required to:
- Develop
and implement strategies, objectives, financial budget and other support
systems including monitoring mechanisms in managing shares registrar
services of the bank.
- Work
closely with client relationship teams and internal business partners to
provide specialized partnership in securing of mandates for maintaining
shares and bond registers and other related business like dividend
payments.
- Identify
opportunities for new/incremental business with the bank’s clients and
work with relevant internal stakeholders to turn opportunities into
revenue for the bank.
- Increase
client penetration and revenues for the bank by actively promoting shares
registrar services and related products.
- Carry
out strategic business goals as set by the bank and to work closely with all
sales channels, product partners, external business partners and in-house
colleagues so as to maximize resources and opportunities.
- Maintain
a detailed and up-to-date knowledge of the bank’s comprehensive products
capabilities and their application to client’s needs and use this
knowledge in structuring of solutions to maximize economic profits and
attain consistent growth in the market share.
- Provide
advisory services to the bank on new rules and regulations set by
regulatory authorities on shares and bonds.
- Ensure
compliance with all regulatory and internal procedures in regard to shares
business.
Skills,
Competencies and Experience
The successful jobholder will be required to possess the following qualifications:-
The successful jobholder will be required to possess the following qualifications:-
- A
Bachelor’s degree in a Business related course or any other related field
with a minimum of 5 years’ experience in shares registry at managerial
level.
- Must
possess professional qualifications in CPS or CPA.
- High
level of team leadership and the ability to make independent strategic
decisions with excellent problem solving and presentation skills.
- Excellent
planning, analytical, interpersonal and organization skills as well as
excellent communication with the ability to set and meet stretch targets
and deadlines.
- Demonstrate
a solid awareness of operational risk and quality in driving service
excellence.
- Proven
strategic skills to assess priorities, developing and implementing
effective long term plans.
How to
apply:
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number HS/3/COO/2016 by 9th June, 2016.
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number HS/3/COO/2016 by 9th June, 2016.
We are
an equal opportunity employer.
Head
Customer Experience
Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment?
Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment?
The
Co-operative Bank of Kenya, “The Kingdom bank” is the place for those looking
to new horizons.
You are widely experienced in Customer Service and you have consistently taken leadership of the customer experience and service function and delivered exceptional results.
You are widely experienced in Customer Service and you have consistently taken leadership of the customer experience and service function and delivered exceptional results.
You
quickly develop and implement profitable strategies to not only grow customer
base but also ring-fence and ensure retention of existing ones. You are driven
by results and passionate about service excellence. ‘The customer’ is central
to all your decision making.
You
quickly think of ways to not only track customer experience but also devise new
initiatives and engagements that ensure customer’s needs are exceeded at all
times.
You
are a people person, you think on your feet and stay on top of key assignments
and deliverables.
Reporting to the Head of Alternative Channels, the Head of Customer Service will be responsible for driving the Bank’s Customer Experience Strategy for increased wallet share, repeat business and customer retention.
Reporting to the Head of Alternative Channels, the Head of Customer Service will be responsible for driving the Bank’s Customer Experience Strategy for increased wallet share, repeat business and customer retention.
The
role holder will also be required to develop and ensure continued improvement
and implementation of customer experience and service policy at all levels as
well as ensure that quality customer experience and service standards are
maintained at all customer touch points within the bank.
The Role
Specifically, the successful jobholder will be required to:
- Drive
the Bank’s Customer Experience Strategy to support profitable growth,
drive efficiencies and superior brand positioning.
- Take
charge and lead a highly motivated team to provide customers with the best
customer experience possible as well as drive customer migration to
alternative banking channels.
- Define
and implement customer onboarding and customer management processes.
- Ensure
quality customer experience and service standards at all customer touch
points within the bank for both internal and external customers through
training and monitoring compliance of the same across the bank network.
- Effectively
measure the quality of customer service in the Bank on a regular basis and
take charge of customer feedback mechanisms in the Bank through surveys,
mystery shoppers among others including managing the banks Net Promoter
Scores (NPS) across the network.
- Monitor
and oversee adherence to interlinked business Service Level Agreements.
- Develop
and implement customer experience programs for the Bank to earn a Return
on Investment by engaging existing customers and other stakeholders
- Benchmark
and influence the practice of emerging customer service trends.
- Ensure
high quality training on customer service for all staff, consistent with
our customer experience strategy.
- In
liaison with branch managers, manage the performance of the customer
experience roles in the branch
Skills,
Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
The successful candidate will be required to have the following skills and competencies:
- A
Bachelor’s degree preferably in a business related field from a recognized
University.
- 4
to 7 years progressive work experience in a similar role within a dynamic
service organization.
- Assertive,
well informed and knowledgeable on customer service matters and market
trends.
- Demonstrable
experience and competencies on implantation of customer experience
strategies
- Strong
communication and presentation skills and excellent analytical and
reporting skills. Good team leadership skills and must demonstrate agility
in approach, decision making and innovation and problem-solving.
- The
ability to handle pressure and difficult situations with resilience,
calmly and effectively.
- Good
knowledge of bank products, services and banking regulations and statutory
requirements.
How to
apply
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number HCS/ACD/2016 by 10th June, 2016.
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number HCS/ACD/2016 by 10th June, 2016.
We are
an equal opportunity employer.
AML (Anti
Money Laundering) Analyst
Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment?
Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment?
The
Co-operative Bank of Kenya, “The Kingdom bank” is the place for those looking
to new horizons.
The ideal candidate should possess in-depth knowledge and understanding of AML Law, guidelines and procedures and be able to demonstrate the practical application and practice of the same.
The ideal candidate should possess in-depth knowledge and understanding of AML Law, guidelines and procedures and be able to demonstrate the practical application and practice of the same.
She/he
should demonstrate the ability to meet customer needs and collaborate with
diverse teams.This position requires flexibility, creativity and the ability to
operate in a team environment.
The
person must be highly motivated with strong analytical skills and should be
able to operate in a fast paced and fluid environment with extensive experience
in communicating analytic findings to diverse audiences.
Reporting to the Head of Compliance, the AML Analyst will be responsible for ensuring efficient identification, monitoring and timely reporting of suspicious activities and transactions in the Bank.
Reporting to the Head of Compliance, the AML Analyst will be responsible for ensuring efficient identification, monitoring and timely reporting of suspicious activities and transactions in the Bank.
She/he
will also be required to analyze information received from high risk customers
and address sanction related alerts.
The Role
Specifically, the successful jobholder will be required to:
The Role
Specifically, the successful jobholder will be required to:
- Investigate
and assess alerts relating to potential money laundering risks in the
bank.
- Ensure
efficient identification and monitoring of suspicious activities and
transactions and reporting of the same to Head of Compliance and FRC.
- Stay
current with money laundering and terrorist financing behaviors, issues,
policies, regulations, criminal typologies, industry best practices, and
developing trends.
- Identify
potential systemic procedural weaknesses in processes and additional
training requirements for the Bank.
- Act
as a subject matter expert to employees, providing guidance on what
actions to take in dealing with high risk customers. This entails
developing and maintaining a current knowledge of industry AML initiatives
and best practices coupled with general awareness of AML regulatory
changes and assisting project teams in remaining compliant.
- Assist
with addressing internal queries (from within the bank) and external
queries (from financial institutions and regulators) relating to money
laundering matters.
- Carry
out AML compliance training on how to identify and report suspicious
transactions.
- Collect
documentary proof, build and maintain case files for transactions deemed
suspicious.
- Analyze
and provide periodic reports to Head of Compliance.
- Ensure
effective record-keeping of data collected and analyzed in line with
Proceeds of Crime and AML regulations 2013.
- Take
responsibility for leading the analysis, design and development of
innovative and best practice AML and Bank Solutions to deliver business
objectives, optimal system performance and Compliance.
Skills,
Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
The successful candidate will be required to have the following skills and competencies:
- A
Bachelor’s degree preferably in a business/ICT related field from a
recognized University.
- Possession
of Anti-Money Laundering diploma or Professional certification with an
organization, such as the Association of Certified Anti-Money Laundering
Specialists (ACAMS), will be a distinct advantage.
- Minimum
of 3 years’ experience in a similar role or as a Compliance Officer with
hands on experience in handling AML issues and suspicious transaction
monitoring systems.
- Superb
data analysis skills coupled with ability to organize and analyze complex
data sets.
- Proficiency
in MS Excel.
- Ability
to easily grasp and comprehend AML risks in the bank and to develop user
requirements as well as recommend automated solutions to mitigate those
risks.
How to
apply
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number AMLA/CD/2016 by 8th June, 2016.
Corporate Security Manager
Highly adaptable, dynamic,
thorough and experienced in banking operations, experienced in Corporate
Security management, with latitude and self-drive to excel in Security
Management; Does this sound like a match for you?
If yes, The Co-operative Bank
of Kenya, “The Kingdom Bank” is the ideal place to elevate you to the next
career level where an idea today can be set in motion tomorrow.
This position within our
Security department presents you with the opportunity to grow and develop an
exciting career that will allow you to proactively manage the business security
risk profile in line with the bank’s policies and procedures.
Ensure security services meet
business requirements, local legal regulations and adhere to Bank policies and
procedures.
The role will also require you
to develop security risk control capabilities and pro-actively lead security
management by continued education, training and prevention initiatives that are
risk based.
The Role
Specifically, the successful
jobholder will be required to:
- Provides
cost effective solutions to enhance overall security of facilities,
employees, property, and customers through electronic and physical
security systems including, but not limited to, access control, CCTV,
lighting, and fencing standards.
- Conducts
risk assessments at bank facilities to identify security vulnerabilities
and implement corrective measures to mitigate risk to people and property
and prevent loss from theft and diversion.
- Develop
and oversee standard operating procedures for designs, configuration and
implementation of physical security systems for both employees and
facilities/premises protection.
- Conduct
investigations, audits, special event coordination and other safety, security
or business continuity efforts as business conditions warrant.
- Develop
relationships with appropriate regulatory and law enforcement agencies
necessary to facilitate the interests of the bank.
- Ensure
the security of facilities and assets of the bank by conducting threat and
risk analyses at each facility to identify potential issues, monitoring
internal control systems to ensure that appropriate information access
levels and security clearances are maintained.
- Oversee
the day-to-day security concerns in all facilities of the bank program
including supervision of outsourced security personnel and ensuring their
compliance with security policies and procedures.
- Ensure
that all employees of the bank work in a safe environment by investigating
reported security incidents, providing security awareness sessions and
answering inquiries from all stakeholders regarding security as it relates
to the bank.
- Network,
gather business intelligence and benchmark on security/safety best
practices to provide support for implementation of security initiatives in
line with the bank’s security term development plan.
- Perform
corporate investigation and review the effectiveness of security
processes, systems and recommend measures to enhance existing practices.
Skills, Competencies and
Experience
The successful candidate will
be required to have the following skills and competencies:
- A
Bachelor’s degree in a Business related field with a minimum of 3-5 years’
experience in Corporate Security Management.
- Honest
and an effective team player with a high degree of confidentiality.
- strong
interpersonal skills, a good planner with excellent analytic skills
- Articulate
with excellent communication and report writing skills.
- A
team player and a leader with excellent problem solving skills.
- Highly
organized, thorough, quality conscious with a structured and disciplined
approach to risk.
If you fit the profile, then
apply today!
Please forward your application
enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job
reference number CSM/HRD/2016 by 8th June, 2016.
We are an equal opportunity
employer.
Claims and
Underwriting Manager
Are
you dynamic, creative, self-driven and highly motivated experienced
professional with a good Knowledge of principles and practices of
bancassurance?
Are
you keen and aware of market patterns with a genuine interest of the Insurance
Industry?
If
yes, The Co-operative Bank of Kenya, “The Kingdom Bank” is the ideal place to
elevate you to the next career level where you will be given every chance to
take
responsibility for your own career development and be provided with ongoing training and ongoing support for professional development.
responsibility for your own career development and be provided with ongoing training and ongoing support for professional development.
Reporting
to the Head – Co-op Consultancy & Insurance Agency Ltd, the Claims and
Underwriting Manager will be charged with the responsibility of supporting the
delivery of Bancassurance as a business line in Co-op Consultancy and Insurance
Agency Ltd.
In
addition, the role holder will spearhead the growth of bancassurance business
across the Bank channels through supporting delivery channels, develop
operating standards, and offer excellent customer service to bancassurance
customers.
The
role
The
successful jobholder will be expected to:
- Drive
growth in Bancassurance business across and outside the bank channels.
- Effectively
create new client relationships and partnerships whilst ensuring retention
of existing business relationships through high standards of customer
service.
- Review
financial statements, sales and activity reports, and other performance
data to measure productivity and goal achievement and to determine areas
needing cost reduction and program improvement.
- Achieve
the business targets on an ongoing basis by ensuring premium is collected
as per the laid down procedures on all claims being reported to the
department.
- Identify
and leverage potential business opportunities and marketing initiatives
bank-wide and seek necessary support from the managers/regional heads to
actualize these into revenue.
- Design
and see the implementation of marketing strategies and prospects for new
business to meet bank targets
- Carry
out market research and provide customer feedback to our head office
Bancassurance team for the development of new products and enhancement of
existing ones to suite the various market segments.
- Ensure
that all queries on technical insurance issues from customers and branch
staff are addressed promptly while providing technical guidance.
- Ensure
compliance with all regulatory and internal procedures in regard to
bancassurance business
Qualifications,
Skills & Attributes
The
successful jobholder will be required to possess the following qualifications:-
- A
Bachelor’s Degree in Insurance from a recognized University with atleast
seven years working experience in insurance industry of which two should
be in management or supervisory role.
- ACII
professional qualification in insurance.
- Exposure
to Insurance products in the bank set-up with knowledge of the Bank’s set
standards, policies and the operating manual.
- Strong
business acumen and strategic thinking capacity with strong analytical,
problem solving and presentation skills.
- Excellent
communicator with ability to work effectively in a diversified set up and
in a highly collaborative team environment.
- Proven
ability to respond quickly, independently and appropriately to competing
priorities under tight deadlines
- Personal
organization and thoroughness coupled with the ability to work under
minimum supervision with good Judgment and decision making skills.
How to
apply:
If you
are confident that you fit the role and person profile and you are keen to add
value to your career then please forward your application enclosing detailed
Curriculum Vitae to jobs@co-opbank.co.ke indicating the job
reference number C&UM/3/RB/2016 by 7th June, 2016.
We are
an equal opportunity employer.
Agent
Banker
At Co-operative Bank, you’ll share in a commitment to excellence by partnering with world-class managers, all with one unified vision of taking it to the next level.
At Co-operative Bank, you’ll share in a commitment to excellence by partnering with world-class managers, all with one unified vision of taking it to the next level.
We do
this by hiring quality individuals with integrity, personal accountability,
teamwork, excellence, and proactive thinking.
If you
exemplify our values and want to be part of something big, contact us today.
We
seek young and energetic individuals who have a passion and flair for sales as
well as being self-driven and results-oriented.
The
ideal candidates should also be able to work with minimal supervision and
possess the ability to meet and exceed targets within strict deadlines.
The role holder will report administratively to the respective Branch Manager and functionally to the Regional Agent Banker.
The role holder will report administratively to the respective Branch Manager and functionally to the Regional Agent Banker.
He/She
will be responsible for the growth of Agency Banking and Merchant Acquiring
business and will also be charged with the responsibility of pushing transactions
at the Agent and Merchant location by ensuring optimal service delivery by the
agents, their outlets and branches while at the same time organizing and
conducting frequent training for agents and merchants.
The Role
Specifically, the successful jobholder will be required to:
The Role
Specifically, the successful jobholder will be required to:
- Drive
agent recruitment in the specific region/cluster/branch as per the laid
down standards and CBK Guidelines as well as track Agent transactions and
performance.
- Supervise
and appraise agent activities in the specific region, provide regular
updates on the agent network and ensure Excellent Customer Service
Delivery in the Agent Banking channels.
- Work
with Training team to provide continuous one on one agent training on
operations and product knowledge and also training & Awareness for
agents on Anti Money Laundering (AML/CFT),
- Ensure
observance of the Central Bank of Kenya Guidelines on Agent Banking by
sensitizing Agents on the CBK provisions and need to comply with the same.
- Coordinate
the internal approval/declaration process for specific agents with CBK and
communicate to Agents the approval or declination by CBK.
- Execute
Card business growth through Merchant Acquiring as well as relationship
management with Merchants and driving Merchant Transactions and Turnover.
- Work
with Card Business Acquiring team to resolve operational issues and to
ensure adherence to VISA and MasterCard regulations.
- Carry
out periodic visits to the Merchants to drive Co-op Bank POS usage and
offer POS support to Merchants.
- Work
with Marketing team to ensure visibility of Merchants and Agents and
ensure relevant branding and signage for Agents banking outlets.
- Actively
support product development and sales initiatives by branch through the
identification of potential agents and coordinating joint marketing
activities and cross-selling Alternative Banking Channels products.
- Respond
to queries from the Merchants, Internal customers and the CBK within the
agreed SLAs.
Skills,
Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
The successful candidate will be required to have the following skills and competencies:
- Bachelor’s
degree preferably in a business related field coupled with KCSE mean grade
C+ (Plus), with a C+ (Plus) in both Mathematics and English.
- Computer
literacy is a must.
- Excellent
communication skills both oral and written
- Previous
sales experience in a financial institution will be an added advantage.
- A
good knowledge of the Anti-Money Laundering Act, 2009, Banking Act and
Prudential guidelines on Anti-Money Laundering issued under the Banking
Act
- General
awareness of the bank’s procedures, policies and guidelines.
- Thorough
knowledge of end-to-end process of Agent Banking and related environment.
- Thorough
understanding of the IT systems used for administration of Alternative
Banking channels and especially the POS platform.
How to
apply
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference numberAB/ACD/2016 by 7th June, 2016.
Bancassurance
Officer
Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment?
Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment?
The
Co-operative Bank of Kenya, “The Kingdom Bank” is the place for people who want
to make the world a better place and achieve great things.
We are looking for a dynamic, creative, self-driven and highly motivated experienced professional with a good Knowledge of the principles and practices of bancassurance, keen, aware of market patterns and with a genuine interest of the Insurance Industry.
We are looking for a dynamic, creative, self-driven and highly motivated experienced professional with a good Knowledge of the principles and practices of bancassurance, keen, aware of market patterns and with a genuine interest of the Insurance Industry.
Reporting
to the Branch Manager, the Bancassurance Officer will be charged with the
responsibility of establishing and driving Bancassurance as a business line in
Retail Banking Division.
In
addition, the role holder will spearhead the growth of bancassurance business
across the Bank channels through supporting delivery channels, develop
operating standards and grow revenues for this line of business.
The role
The role
The
successful jobholder will be expected to:
- Drive
growth in Bancassurance business across and outside the bank channels.
- Prospect
and market various insurance products to prospective clients and advice
customers on the adequacy of cover requested for in relation to the
policies available.
- Oversee
the operational aspects of Bancassurance business at the branch i.e.
underwriting, claims, finance and customer service as well as preparation
quotations, negotiating terms for customers and closing sales.
- Ensure
all collaterals and assets that have the Bank interest are properly and
comprehensively insured and the Bank’s interest properly noted.
- Ensure
that the Bank, customers and staff insurable assets insured under the
branch are renewed on time and that the premium is paid up.
- Carry
out market research and provide customer feedback to our head office
Bancassurance team for the development of new products and enhancement of
existing ones to suite the various market segments.
- Ensure
that all queries on technical insurance issues from customers and branch
staff are addressed promptly while providing technical guidance.
- Ensure
compliance with all regulatory and internal procedures in regard to
bancassurance business.
Qualifications, Skills & Attributes
The
successful jobholder will be required to possess the following qualifications:-
- University
Degree preferably in a business field from a recognized University with
atleast two years working experience in bancassurance/insurance industry.
- Professional
qualification in insurance i.e. ACII or DIP.
- Exposure
to Insurance products in the bank set-up with knowledge of the Bank’s set
standards, policies and the operating manual.
- Excellent
communicator with ability to work effectively in a diversified set up and
in a highly collaborative team environment.
- Proven
ability to respond quickly, independently and appropriately to competing
priorities under tight deadlines
- Personal
organization and thoroughness coupled with the ability to work under
minimum supervision with good Judgment and decision making skills.
- Knowledgeable
in compiling data and preparing a variety of reports as well as ability to
verify the accuracy of documents and information presented.
How to
apply:
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number BO/3/RB/2016 by 6th June, 2016.
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number BO/3/RB/2016 by 6th June, 2016.