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Application Support Specialist Job in Nairobi, Kenya

International Rescue Committee (IRC)

Specialist, Application Support
 
Sector: Information Technology 

Location: Kenya  

Employee Type:Regular 

Employee Category: Full Time
 
Background / IRC Summary: The International Rescue Committee (IRC) helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. 

IRC teams provide health care, infrastructure, learning and economic support to people in 40 countries, with special programs designed for women and children. Every year, the IRC resettles thousands of refugees in 22 U.S. cities.

Job Overview / Summary: The Application Support Specialist at the IRC will provide timely support to the daily operation of business applications at the IRC. 


The candidate must possess excellent interpersonal skills, and the ability to work well in a diverse, multicultural environment. 

The candidate should also have a sense of ownership over all applications and should ensure smooth daily operation of all application in the position's purview.

The position will initially focus on configuring and supporting the newly developed and launched Budget vs Actual (BvA) system. 

BvA is a management report that shows how much of a grant was spent, committed, and how much remains at the end of a month. In the near future, this position's portfolio will grow to include other applications.

Major Responsibilities:

Primary responsibilities include but are not limited to:
  • Provide L1 and L2 end-user support for BvA, GSC, and Finance systems
  • Produce any documentation necessary to facilitate usage of application; including user and admin guides
  • Generate reports to highlight any trends in usage and notable bugs
  • Assist project managers with administration of applications
  • Routinely test applications to ensure features are fully functional
Job Requirements:

Experience Requirements
  • Minimum of 2-3 years of IT and business/industry work
Knowledge and Skill Requirements
  • Strong written and oral communication and interpersonal skills
  • Strong sense of customer service
  • Working knowledge of applications being implemented
  • Works well with others in an integrated team environment
  • Fast and independent learner
  • Intercultural competence
  • Self-motivated and a problem solver
  • Strong computer literacy, including proficiency in Microsoft Office 2013 and Office 365
  • A sense of personal ownership of the applications, and the drive to keep customers well satisfied with the level of support they receive
Preferred Additional Qualifications
  • Knowledge of French is a plus
  • Bachelor's degree in computer science, information systems, business administration, or related field; or equivalent work experience
  • Knowledge of Agile development methodology a plus
  • Experience with ServiceNow as an incident management tool a plus
Working Environment

The position will work in the Nairobi, Kenya iHUB location and is expected to be on-site

Standard office work environment

How to Apply

CLICK HERE to apply online

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.
 

IRC leading the way from harm to home.
 

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. Please contact Talent Acquisitions at IRCrecruitment@rescue.org. 

As required by law, the IRC will provide reasonable accommodations to qualified applicants and employees with a known disability.

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