International
Rescue Committee (IRC)
Specialist,
Application Support
Sector: Information Technology
Location: Kenya
Employee
Type:Regular
Employee
Category: Full
Time
Background
/ IRC Summary: The International
Rescue Committee (IRC) helps people whose lives and livelihoods are shattered
by conflict and disaster to survive, recover, and gain control of their
future.
Job Overview / Summary: The Application Support Specialist at the IRC will provide timely support to the daily operation of business applications at the IRC.
The
candidate must possess excellent interpersonal skills, and the ability to work
well in a diverse, multicultural environment.
The
candidate should also have a sense of ownership over all applications and
should ensure smooth daily operation of all application in the position's
purview.
The position will initially focus on configuring and supporting the newly developed and launched Budget vs Actual (BvA) system.
The position will initially focus on configuring and supporting the newly developed and launched Budget vs Actual (BvA) system.
BvA is
a management report that shows how much of a grant was spent, committed, and
how much remains at the end of a month. In the near future, this position's
portfolio will grow to include other applications.
Major Responsibilities:
Primary responsibilities include but are not limited to:
Major Responsibilities:
Primary responsibilities include but are not limited to:
- Provide
L1 and L2 end-user support for BvA, GSC, and Finance systems
- Produce
any documentation necessary to facilitate usage of application; including
user and admin guides
- Generate
reports to highlight any trends in usage and notable bugs
- Assist
project managers with administration of applications
- Routinely
test applications to ensure features are fully functional
Job
Requirements:
Experience Requirements
Experience Requirements
- Minimum
of 2-3 years of IT and business/industry work
Knowledge
and Skill Requirements
- Strong
written and oral communication and interpersonal skills
- Strong
sense of customer service
- Working
knowledge of applications being implemented
- Works
well with others in an integrated team environment
- Fast
and independent learner
- Intercultural
competence
- Self-motivated
and a problem solver
- Strong
computer literacy, including proficiency in Microsoft Office 2013 and
Office 365
- A
sense of personal ownership of the applications, and the drive to keep
customers well satisfied with the level of support they receive
Preferred
Additional Qualifications
- Knowledge
of French is a plus
- Bachelor's
degree in computer science, information systems, business administration,
or related field; or equivalent work experience
- Knowledge
of Agile development methodology a plus
- Experience
with ServiceNow as an incident management tool a plus
Working
Environment
The position will work in the Nairobi, Kenya iHUB location and is expected to be on-site
Standard office work environment
How to Apply
The position will work in the Nairobi, Kenya iHUB location and is expected to be on-site
Standard office work environment
How to Apply
CLICK
HERE to
apply online
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.
IRC leading the way from harm to home.
IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. Please contact Talent Acquisitions at IRCrecruitment@rescue.org.
As
required by law, the IRC will provide reasonable accommodations to qualified
applicants and employees with a known disability.