Our
client, Daraja Microfinance Bank (www.darajabank.co.ke) was licensed by Central
Bank of Kenya as a community Microfinance Bank for the Dagoretti Division,
since January 2015.
Daraja’s
target market is the Micro and Small Enterprises (MSEs), their owners and
employees with the underlying goal being to help both individuals and groups
achieve their financial goals.
They
are seeking to recruit a highly talented professional to fill in the following
position in their Nairobi office:
Senior
Relationship Officer – Consumer Banking
Reporting
to the Business Development Manager, this is a position responsible for
recruiting and retaining customers while maximizing returns by providing them
with the appropriate products, services and solutions from the entire range of
the consumer banking suite.
Principal
Accountabilities:
- Responsible
for marketing new consumer products such as salary processing and
loans.
- Drive
profitable revenue and volume growth from their portfolio with a focus on
new acquisition, deepening of existing customer relationships
- Provide
customer service and develops relationships with internal/external
customers and suppliers.
- Participate
in major department projects and take an active role in cross-functional
teams to assist in driving quality improvements, processes, and
initiatives
- Ensure
high standards of Customer Service are maintained as the first contact
person between the Bank and potential customers.
- Ensure
strong adherence to know your customer (KYC) policy guidelines
- Prepare
daily progress reports and weekly income reports and other relevant
reports for the management
- Gather
competitive intelligence to determine what competitors are offering
clients, product positioning and service offerings.
- Aggressively
market for low cost deposits, Current & Savings Accounts from
customers.
- Provide
feedback to management regarding customer needs, bank products, customer
complaints etc.
Key Skills and Qualifications:
- Bachelor’s
degree in Business Administration, Finance or related field.
- Minimum
of 3 years’ experience in the banking sector with proven result track
record.
Interested candidates are requested to forward their updated CVs
to recruit@virtualhr.co.ke by 9th May 2016 stating their current and expected
remuneration, daytime telephone contacts and addresses of three referees.
Only
shortlisted candidates will be contacted.