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Debt Collection Officer Job in Kenya

Debt Collection Officer
  • Degree / Diploma in Accounts, Finance, CPA or any business studies.
  • Overseeing a portfolio of outstanding Accounts
  • Chasing and recovering outstanding debt
  • Dealing with customer queries
  • Negotiating payment plans with customers
  • Working to targets
  • Allocating payments received accordingly
  • Working with the customer to reduce arrears
  • Updating the company database on a regular basis
  • Actively engage and build trust with customers providing advice appropriate to their circumstances
  • Negotiate with customers in difficulty on how best to bring their accounts up to date or agree a suitable repayment plan that works for both the customer and the business.
  • Willing to actively review and improve the collections processes against business and customer measures from design to implementation.
  • Provide colleagues and customers with a professional and efficient service in an enthusiastic and knowledgeable manner at all times.
  • Maintain knowledge and understanding of all relevant policies and procedures, being compliant at all times.
  • Review and implement processes and procedures to improve productivity
  • Ensure best practice and compliance is adhered at all times
  • Ensure accounts are monitored and worked accordingly.
Starting salary Is 30K plus commissions

All the applications with Job Title to be emailed to  and  by 30th May 2016

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