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Customer Service Agent Job in Nairobi, Kenya

Customer Service Agent (Part Time) 
Location: Nairobi, Kenya
Availability: Immediate

About Us: Hellofood is an online and mobile platform where customers can order food from the most popular restaurants in their cities. 

Since its launch in November 2012, Hellofood has already expanded to all key African markets and attracted hundreds of independent restaurants and international chains as partners.

Our company is part of Africa Internet Group, a global and leading incubator of startups specialized in e-commerce. 

AIG is the leading internet group of Africa with already over 3,000 employees in 26 African countries.

It is led by top talented leaders offering a great mix of local and international talents and is backed by Millicom, MTN and Rocket Internet. 

  • Processing of orders in a timely and accurate manner
  • Updating of customer information in the backend system
  • Answering customer queries or passing them on to the relevant person
  • Handling complaints from customers and vendors, as well as escalating them to the supervisor/manager if required
  • Actively being a brand ambassador during interactions with customers and vendors
  • Liaising with the dispatch team and follow up on orders to ensure delivery is made with the least disruption
Minimum Requirements:
  • Currently be pursuing or completed post-secondary education
  • Aged between 21 - 28 years
  • Young energetic and ready to work
  • Have a good command of English as well as Swahili
  • Willing and ready to learn and commit to the tasks assigned
  • Should be a team player
Work Hours: As this is a part time job, we are ideally seeking candidates who are flexible and willing to work during weekdays evening shifts (6.30pm to 10.30pm) and full day (8 hours) shifts over weekends.

Contract Terms: One year renewable contract

We Offer:
  • An amazing learning culture
  • A chance to be part of an international team that offers great opportunities for growth
  • A startup environment and working mentality while being part of a well-organized and recognized group (Rocket Internet)
How to Apply:
Interested and suitably qualified candidates to submit their application, including a detailed CV, daytime telephone contact, and two professional referees to: before Wednesday 11th May 2016

Give details of your current salary and the expectation in this position on the body of your Application Letter. Specify the position you are applying for as the subject of your application i.e. Customer Service Agent – Part Time (Hellofood)

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