A fast
growing Micro-Finance Company, providing emergency loans to Civil Servants, TSC
members and employees of selected companies, seeks to fill the following
position:
Title: Customer Care / Telesales Agents
Job Ref.: PCL-280361
Location: Nairobi
Duties and ResponsibilitiesTitle: Customer Care / Telesales Agents
Job Ref.: PCL-280361
Location: Nairobi
- Advises
present or prospective customers by answering incoming calls on a rotating
basis; operating telephone equipment, automatic dialing systems, and other
telecommunications technologies.
- Influences
customers to buy or retain product or service by following a prepared
script to give product reference information.
- Documents
transactions by completing forms and record logs.
- Keeps
equipment operational by following manufacturer's instructions and
established procedures; notifying team leader of needed repairs.
- Maintains
operations by following policies and procedures; reporting needed changes.
- Maintains
quality service by following organization standards.
- Contributes
to team effort by accomplishing related results as needed.
Skills
- Communicate
clearly and effectively with participants.
- Promote
good listening skills.
- Manage
length of calls.
- Recognise
and manage assertive customer calls.
- Convert
calls and enquiries into sales
- Organise
and prioritise duties.
Core
Competencies:
- Excellent
Typing Skills
- Moderate
computer skills, PC & Internet
- Excellent
Customer Service Skills
- Professional
telephone manner
Minimum
Requirements
- A
minimum of 2 years’ experience in the same field.
- Diploma
or a degree in business administration or relevant field.
How to
Apply
Interested
candidates who fully meet the above requirements should send their applications
along with a detailed Curriculum Vitae indicating expected salary and their
daytime contact, to salesjobs254@gmail.com (Subject of the email should be the
title of the POSITION APPLIED FOR + JOB REF)
If you are not interested in this opportunity today, please refer any friend or colleague you know that might suit the required profile.
Applications NOT MEETING minimum requirements will not be considered.
If you are not interested in this opportunity today, please refer any friend or colleague you know that might suit the required profile.
Applications NOT MEETING minimum requirements will not be considered.
Only
shortlisted candidates will be contacted
NOTE: We do not charge any fees for receiving and reviewing applications or for interviews
NOTE: We do not charge any fees for receiving and reviewing applications or for interviews