Showroom
Customer Care Executive - Cash
Business Unit / Function: Commercial - Customer Care
Business Unit / Function: Commercial - Customer Care
Department:
Customer Care
Administrative
Reporting to: Showroom
Manager
Functional
Reporting to: Customer
Care Manager
Location: Kenya
Job Purpose: Sheer
Logic Management Consultants is seeking to recruit a Showroom Customer Care
Executive - Cash on behalf of our client, a leading Telecommunications Service
Provider in Kenya.
The
holder of this position will, among other things: Ensure all payments are
correctly entered and captured in the system near real time and within the set
timelines, fulfill the daily collection banking procedures, update the
collections reports on a daily basis and have banking verifications slips
verified by show room manager, manages all cash floats at the cash office i.e.
till float and mobile money float, balances all the cash office books and daily
reporting.
Key Result Area
Develop Positive Relationships with Customers and Co-Workers
Key Result Area
Develop Positive Relationships with Customers and Co-Workers
- Participate
as an active member of the Customer Care showrooms team;
- Communicate
in a positive, professional style;
- Take
care of company equipment and tools;
- Ensure
security and confidentiality of information;
- Be
knowledgeable on all company related information, products and services;
and
- Acknowledge
customers and greet using the standard i-care greeting.
Handle
Defined Payments/Monies
- Ensure
that all payments (cash/cheque/credit cards) are received for all shop
sales and subscriber bill payments;
- Elicit
and verify information to and from customers for payment(s) received;
- Preparation
of banking for cash/cheque/credit card payments;
- Ensure
that the cash float is maintained at the expected amount;
- Ensure
that banking is done on a daily basis and forward the banking slips to
Head Office, Finance;
- Liaise
with security firm and showroom manager on collection of cash ensuring
that cash is collected at the pre-arranged times and uphold adequate
security measures and procedures during collection; and
- Ensure
that monies received reconciles with shop sales-reconciliation of shop
sales.
Maintain
Record of Monetary/Payment Activities
- Generate
and maintain record of shop sales-reconciliation daily;
- Maintain
proper records and filing of all manual receipts in case they have been
used; and
- Preparation
of subscriber billing payments report to be submitted to Finance within
set timelines.
Leadership
and Business Management
- Takes
responsibility for individual performance;
- Jointly
plans the operational activities of the Walk-in centre under guidance from
the Showroom manager;
- Promotes
and maintains a high quality, professional, service oriented company’s image
among users; and
- Ensure
proper maintainance of all office equipment.
Maintaining
Effective Performance Culture
- Maintain
a continuous clear and effective high performance culture and values;
- Promote
continuous customer centric culture and values thus maintaining high
standards of customer service;
- Maintain
and promote a continuous culture of openness and transparency; and
- Participate
in quarterly employee satisfaction survey.
Job
Specification
Educational Qualifications & Experience
Educational Qualifications & Experience
- 2
years’ experience in cash management;
- IT
literacy;
- Able
to operate in a performance driven organization;
- Knowledge
of English and Kiswahili; and
- University
Degree, Diploma, CPA II or equivalent.
Behavioral
Competencies
- Business
awareness;
- Customer
oriented;
- Strong
analytical skills and problem solving skills;
- Excellent
planning skills;
- Excellent
and effective communications skills;
- High
level of integrity and accountability;
- Excellent
knowledge of our client’s products/services and pricing practices; and
- Good
knowledge on cash management and cash tools i.e. money scanners, ETR
&PDQ equipment.
How to
Apply
Applications
quoting the position title with detailed CV (Word Format), with contact details
of 3 referees including their email addresses (1 of which should be your immediate
supervisor, 1 former supervisor and 1 any other but not a relative) and should
be submitted to sheerlogictalentsourcing1@gmail.com on or before 24th May
2016.
Only shortlisted candidates will be contacted
NB: Please clearly indicate in the subject line as “Showroom Customer Care
Executive-Cash”