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Customer Care Executive (Cash) Job in Kenya

Showroom Customer Care Executive - Cash 

Business Unit / Function: Commercial - Customer Care
Department: Customer Care
Administrative Reporting to: Showroom Manager
Functional Reporting to: Customer Care Manager
Location: Kenya

Job Purpose: Sheer Logic Management Consultants is seeking to recruit a Showroom Customer Care Executive - Cash on behalf of our client, a leading Telecommunications Service Provider in Kenya.  

The holder of this position will, among other things: Ensure all payments are correctly entered and captured in the system near real time and within the set timelines, fulfill the daily collection banking procedures, update the collections reports on a daily basis and have banking verifications slips verified by show room manager, manages all cash floats at the cash office i.e. till float and mobile money float, balances all the cash office books and daily reporting.

Key Result Area

Develop Positive Relationships with Customers and Co-Workers
  • Participate as an active member of the Customer Care showrooms team;
  • Communicate in a positive, professional style;
  • Take care of company equipment and tools;
  • Ensure security and confidentiality of information;
  • Be knowledgeable on all company related information, products and services; and
  • Acknowledge customers and greet using the standard i-care greeting.
Handle Defined Payments/Monies
  • Ensure that all payments (cash/cheque/credit cards) are received for all shop sales and subscriber bill payments;
  • Elicit and verify information to and from customers for payment(s) received;
  • Preparation of banking for cash/cheque/credit card payments;
  • Ensure that the cash float is maintained at the expected amount;
  • Ensure that banking is done on a daily basis and forward the banking slips to Head Office, Finance;
  • Liaise with security firm and showroom manager on collection of cash ensuring that cash is collected at the pre-arranged times and uphold adequate security measures and procedures during collection; and
  • Ensure that monies received reconciles with shop sales-reconciliation of shop sales.
Maintain Record of Monetary/Payment Activities
  • Generate and maintain record of shop sales-reconciliation daily;
  • Maintain proper records and filing of all manual receipts in case they have been used; and
  • Preparation of subscriber billing payments report to be submitted to Finance within set timelines.
Leadership and Business Management
  • Takes responsibility for individual performance;
  • Jointly plans the operational activities of the Walk-in centre under guidance from the Showroom manager;
  • Promotes and maintains a high quality, professional, service oriented company’s image among users; and
  • Ensure proper maintainance of all office equipment.
Maintaining Effective Performance Culture
  • Maintain a continuous clear and effective high performance culture and values;
  • Promote continuous customer centric culture and values thus maintaining high standards of customer service;
  • Maintain and promote a continuous culture of openness and transparency; and
  • Participate in quarterly employee satisfaction survey.
Job Specification

Educational Qualifications & Experience
  • 2 years’ experience in cash management;
  • IT literacy;
  • Able to operate in a performance driven organization;
  • Knowledge of English and Kiswahili; and
  • University Degree, Diploma, CPA II or equivalent.
Behavioral Competencies
  • Business awareness;
  • Customer oriented;
  • Strong analytical skills and problem solving skills;
  • Excellent planning skills;
  • Excellent and effective communications skills;
  • High level of integrity and accountability;
  • Excellent knowledge of our client’s products/services and pricing practices; and
  • Good knowledge on cash management and cash tools i.e. money scanners, ETR &PDQ equipment.
How to Apply
Applications quoting the position title with detailed CV (Word Format), with contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other but not a relative) and should be submitted to  on or before 24th May 2016. 

Only shortlisted candidates will be contacted

NB: Please clearly indicate in the subject line as “Showroom Customer Care Executive-Cash”

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