Job
Title: Sales
Executive –
Tourism and Content Development
A
holding company that has totally embraced the GES Initiative call to
entrepreneurship and innovation seeks to transform its Digital Customer
Engagement department in order to give exceedingly superior customer service to
its existing and potential clientele.
Can
you be the next exceptional Sales Executive in your county or region to grow
with us to new heights? Are you an Innovator?
Then
come and Join us.
You
will be responsible for diversifying into innovative digitally informative
products and offering local businesses an unparalleled opportunity to grow
successful digitally.
You
will also be responsible to cross sell our Tours and Travel related products
including transforming its customer engagement and fulfillment department in
order to give exceedingly superior customer service to its existing and
potential clientele.
In
this growth phase in the industry, you will be responsible for ensuring that
the sales department exceeds targets and achieves an overall profit for the
company.
As
your reward, there shall be an excellent remuneration package that includes a
performance related salary structure.
Duties
and Responsibilities
Communication
- Engage
a team of digitally savvy Business & IT Professionals ensuring that
revenue retention, new business development and new product launch goals
are achieved.
- Possess
the highest product and value proposition knowledge to develop high
performance.
- Ride
extensively to assess market conditions and recommend actions to campaign
plans.
- Ability
to report on sales metrics, forecast/commits, churn & other key sales
metrics
Tours and Travel
- Coordinate
with suppliers for special deals and packages in tourism sector
- Develop
Itineraries that includes hotel, travel, safari and excursion details
- Develop
a strong customer service focus
- Market
the company portfolio through high voltage online marketing and presence
as well as through traditional channels
- Maximize
Conversion by engaging strong selling techniques
- Ensure
prompt and effective response to all leads and enquiries
General
- Develop
and Manage the department’s strategy to maximize revenue and profitable
growth
- Conduct
periodic reviews to ensure individual and campaign pacing and forecasting.
- Increase
customer base & revenue targets by acquiring and retaining customers
in the relevant segments
- Accountable
for establishing and measuring sales goals and providing performance
feedback.
- Implement
a sales plan, focused on day to day activity metrics, pipeline
development, and basis selling skills
- Represent
the brand in your local market through business networking, community
involvement & connections with our customers
- Identify
new markets and business opportunities
- Act
as a contact between a company and its existing and potential customers
- Maintain
quality service by establishing and enforcing organization standards.
- Monitor
Dedicated Sales performance against assigned target as well as other
relevant KPIs
- Resolve
customer complaints
- Implementing
production, productivity, quality, and customer-service standards
- Conduct
Market & Competitor Analysis
Skills, Qualifications and Requirements
- Only
Diploma / Degree in tourism, or tours and travel or hospitality from a
recognized institution
- Demonstrable
Experience in Sales and Marketing within the tours and travel industry
- A
minimum of two to five years of sales management experience is required,
preferably in an internet/digital environment
- Practical
online marketing knowledge is preferred
- Strong
Knowledge of Industry Trends and Product Developments
- Good
interpersonal and demonstrable communication skills with a key focus on
Hoteliers and Overseas Suppliers alike.
- Be
goal oriented and focused.
- A
go-getter.
- Exceptionally
high integrity and honesty
- Excellent
customer service & front office management skills
- Time
management skills within flexible working hours routines
- Superior
Internet/Digital product knowledge and personal selling skills
- Strong
Microsoft Office skills including Power point, Excel and Word
- Ability
to share vision and gain buy-in (build loyalty).
- Must
be able to identify and diagnose issues to ensure achievement of goals
- Develops
a work environment that motivates and maintains a high level of employee
performance and morale
We are an equal opportunity employer and perform pre-employment
background checks.
Application Mode:
If you
have proven expertise as a sales team leader in the tours and travel industry,
please send your application to: The Recruiter, info@berry.co.ke
Your CV must also state your current and expected salary.
Only
shortlisted candidates will be contacted for interview.
Closing
Date for Applications is Friday 15th April 2016.
