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Guest Relations Officer Job in Kenya

Our client a 5 Star Hotel is looking to fill the following position:
Guest Relations Officer
Position Qualification
  • KCSE C or above mean grade
  • 1- 2 Years experience in a similar position (Internship period is also accepted)
  • Certificate in Front Office Operations and customer service from accredited college / university or equivalent
  • Front Office techniques and knowledge
  • Excellent training Skills
  • Fluent in English

Position Description:
  • Knowledge of the Hotel and its environment.
  • Have knowledge of area and tourist opportunity. Local knowledge is a plus.
  • Have good secretarial skills and interacts with guests at the highest level.
  • Additional language is an added advantage.
  • Exceptional customer service skills and professional telephone manner.
  • Organized and detail-oriented with the ability to work independently in a fast paced environment.
  • Good computer knowledge.
  • Interacts with guests and star at the highest level.
  • Ability to work calmly and professionally in a busy environment and display initiative.
Please send your CV to by COB 7th April, 2016. 

Kindly include a daytime contact and also 3 valid referees.

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