Vacancy: Field Manager
Background: GiveDirectly is driving a re-evaluation of the
assumptions underlying international philanthropy with a provocative model: we
deliver donations directly to the extreme poor and let them decide what to do
with them.
GiveDirectly’s field operations
utilize state-of-the-art technology and business processes to deliver transfers
securely, efficiently, and transparently.
Our unorthodox approach – allowing
the poor, and not the donor, to choose where they invest – has prompted debate
in the popular press and among policy makers.
GiveDirectly has been featured on
NPR’s This American Life, and in Foreign Affairs, The Economist, and The New
York Times.
It was named one of the Top 10
Most Innovative Companies in Finance by FastCompany, one of the 25 Most
Audacious Companies by Inc., and one of GiveWell’s top-rated charities for 4
years running.
Overview: GiveDirectly is seeking a dynamic team of managers to help with the set-up of the country office and then to manage its operations.
Overview: GiveDirectly is seeking a dynamic team of managers to help with the set-up of the country office and then to manage its operations.
The Field Manager (“FM”) will play a
central role in ensuring that GiveDirectly delivers a gold-standard product to
donors and recipients.
The Field Manager will own the
overall enrollment process, including tracking performance of field teams;
achieving targets; building a culture of mentorship and professional
development; and identifying opportunities for risk mitigation and process
improvement.
The Field Manager will serve as the
key “eyes and ears” resource on the ground for the Field Director and will be
responsible for regularly synthesizing updates on operational health.
The role will reward exceptional
personnel management, organizational skills, high-quality judgment on
operational challenges, excellent attention to detail and a strong commitment
towards building a scalable and better-leveraged field org.
Responsibilities:
Org development
Responsibilities:
Org development
- Assist in the hiring and training of new Field
Officers and Associate Field Managers
- Run performance reviews for direct reports and
build their capacity to do the same for Field Officers
- Over time, reduce dependence on senior
management and create more leverage for the Country Director through
capacity-building and delegation
Workflow management / tracking
- Create work-plans for field teams in
collaboration with Associate Field Managers
- Manage Associate Field Managers and their
field teams to execute against work-plans and productivity targets
- Review weekly reports to track productivity
and quality of service; own course correction if metrics are slipping
- Formulate a plan for targeted monitoring /
engagement while in the field
Risk management and process
improvement
- Anticipate areas of risk and create mitigation
plans (e.g. coordination on complex research partnerships, political instability,
slow-downs from pilots, etc.)
- Assist Country Director with response to
“crisis” events (e.g. refusals, government shut-down, coordinated fraud,
etc.)
- Serve as the organization’s engine for
continuous improvement of the enrollment process and recipient experience
by identifying key opportunities and executing on various initiatives
Support for auxiliary projects
- Assist Country Director with hosting
journalists, donors, and other external parties
- Assist Country Director with communicating and
executing new projects / pilots / technologies (e.g. messaging Segovia to
field team, brainstorming options for community-based targeting, rolling
out mobile app questions, etc.)
Team-building / morale
- Monitor team dynamics and own follow-up on
barometer activities
- Identify opportunities for morale-building
(e.g. retreats, team events, incentive schemes, etc.)
Qualifications
- Exceptional leadership ability with
demonstrated success in motivating and developing junior staff
- Exceptional ability to problem-solve complex
operational challenges in the field
- Strong interest in shaping the field
organization, including through revamping of current structures /
processes
- Strong attention to detail and time-management
skills
- Excitement about owning challenging management
tasks, including solving complex operational problems as well as mentoring
and motivating direct reports and the broader field team
- Demonstrated ability to work in a highly
independent and self-directed manner, while effectively communicating
about gaps and risks
- Strong communication- and
relationship-building skills and the ability to represent the organization
effectively to external parties
- Strong analytical and technical skills,
including a high level of proficiency with Microsoft Excel
- At least two years of management experience
strongly preferred
- Fluency in English, Kiswahili, and Dholuo
Applications will be accepted on a
rolling basis.
How to Apply
Go to https://givedirectly.recruiterbox.com/jobs/fk06una for more details and application information
How to Apply
Go to https://givedirectly.recruiterbox.com/jobs/fk06una for more details and application information