Check your search results here

Call Center Agent Job in Kenya

Call Center Agent
Job Duties:
  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions.
  • Claims screening and verification.
  • Conducting campaigns, survey and promotions.

Skills and Qualifications:
  • Good Verbal Communication, 
  • Phone Skills, 
  • Listening Skills, 
  • Data Entry Skills, 
  • People Skills,
  • Informing, 
  • Customer Focus, 
  • Customer Service, 
  • Attention to Detail, 
  • Professionalism, 
  • Multi-tasking
Education and Experience
  • Degree/Diploma in any field
  • Proficient in relevant computer applications
  • Good typing skills
  • Fluent in English & Swahili.

Starting Gross Salary:  Kshs 16,872.00

How to Apply:

Send an updated & detailed CV to 

Quote the position applied for as the subject. 

Only shortlisted candidates will be contacted for interview.

DO NOT MISS to Subscribe below for the latest jobs to your EMAIL for FREE

Enter your email address:

Delivered by FeedBurner

Want to know the latest news, read great articles, features, jobs and careers? Then click here