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Account Manager Job in Nairobi, Kenya

Account Manager - Public Affairs
Location: Nairobi
Industry: Research
Our client is a leading market research agency which provides insights that help individuals and businesses make impactful decisions that drive growth. 

They are looking to recruit an Account Manager- Public Affairs to work in the capacity below.

Duties and Responsibilities

  • Responsible for day to day relationship with key contacts (i.e. The ‘owner’ of the social research subscription within the client organization)
  • Understand what the client’s overall goals and objectives are and the role that different departments and individuals are playing in achieving these.
  • Continue to develop a broader network of contacts with the client while maintaining existing relationships
  • Utilize high levels of on-site presence to build a reputation as a Trusted Adviser through being a recognized and well known face around the client office
  • Manage the client’s expectations with respect to the quality, speed and volume of data, and the servicing they are entitled to
  • Resolve dissatisfaction if it arises, acting rapidly to resolve disagreements and not avoiding difficult issues
  • Resolve workload capacity issues if they arise, negotiating with client stakeholders to establish priorities.
  • Actively participate in development of the Social research in the region.
  • Manage the account administratively, dealing with internal departments such as accounts and delivery services to make sure communication and dispatches to the client are professionally and accurately handled
  • Ensure contractual obligations are known and adhered to, escalating issues if required in good time
  • Look for revenue opportunities outside of your main contact
  • Manage and plan the account resource to avoid drops in service quality
  • Ensure appropriate inductions and training programmes are provided to client users
  • Highlight and escalate client concerns with management to aid senior management with prioritising investment and development efforts
  • Ensure regular deliverables are dispatched on time and accurately by line reports or support departments. Take ownership of finding solutions if errors occur or processes break down
  • Ensure data quality is accurate. This includes assuring field work processes are in line with expected standards, updating product lists, highlighting any concerns on field work or data processing etc. A high degree of preparedness to act is expected.
  • Discuss briefs with client contacts striving to make them more business question driven and less prescriptive
  • Prepare and deliver presentations, demonstrating personal credibility and showing value for money from the World panel services purchased
  • Conduct and take part in performance management using the online appraisal system
  • Set, monitor and evaluate SMART objectives for line reports
  • Give constructive feedback, both praising and identifying things which could be improved. Addressing performance issues in a professional and timely fashion
  • Coach and train line reports, and other team members - sharing knowledge, encouraging a culture of learning and positive development
  • Take part in the graduate recruitment process to enable us to attract and secure high calibre Category Analysts into the business
Knowledge and Skills:
  • Proven ability to create a network of budget holders and decision makers
  • Demonstrable ability to exceed client expectations
  • Track record of exceeding revenue budgets as well as demonstrating the ability to be flexible in the variety of products and services you can sell to achieve business objectives
  • A track record of actively engaging in projects or initiatives that contributes to the wider World panel business
  • Proven ability to represent World panel in front of larger forums and more senior audiences
  • Demonstrable track record of effective team management in terms of appraisal completion, PDP’s, line management engagement and retention
  • Ownership of your self-development in completing and managing your own PDP, highlighting areas where further development is required
  • Ability to ‘look beyond the horizon’ and alert Directors to strategic issues, both internal and external
  • Ability to create and engender a positive tone amongst team members and peers
  • Consistent evidence of personal insight delivery and further evidence of cascading this to team members
To apply, send your CV and cover letter only to before close of business 20th April, 2016. 

Clearly indicate the position applied for on the subject line and expected remuneration

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