Account
Manager - Public Affairs
Location: Nairobi
Industry: Research
Our
client is a leading market research agency which provides insights that help
individuals and businesses make impactful decisions that drive growth.
Duties and Responsibilities
- Responsible
for day to day relationship with key contacts (i.e. The ‘owner’ of the
social research subscription within the client organization)
- Understand
what the client’s overall goals and objectives are and the role that
different departments and individuals are playing in achieving these.
- Continue
to develop a broader network of contacts with the client while maintaining
existing relationships
- Utilize
high levels of on-site presence to build a reputation as a Trusted Adviser
through being a recognized and well known face around the client office
- Manage
the client’s expectations with respect to the quality, speed and volume of
data, and the servicing they are entitled to
- Resolve
dissatisfaction if it arises, acting rapidly to resolve disagreements and
not avoiding difficult issues
- Resolve
workload capacity issues if they arise, negotiating with client
stakeholders to establish priorities.
- Actively
participate in development of the Social research in the region.
- Manage
the account administratively, dealing with internal departments such as
accounts and delivery services to make sure communication and dispatches
to the client are professionally and accurately handled
- Ensure
contractual obligations are known and adhered to, escalating issues if
required in good time
- Look
for revenue opportunities outside of your main contact
- Manage
and plan the account resource to avoid drops in service quality
- Ensure
appropriate inductions and training programmes are provided to client
users
- Highlight
and escalate client concerns with management to aid senior management with
prioritising investment and development efforts
- Ensure
regular deliverables are dispatched on time and accurately by line reports
or support departments. Take ownership of finding solutions if errors
occur or processes break down
- Ensure
data quality is accurate. This includes assuring field work processes are
in line with expected standards, updating product lists, highlighting any
concerns on field work or data processing etc. A high degree of
preparedness to act is expected.
- Discuss
briefs with client contacts striving to make them more business question
driven and less prescriptive
- Prepare
and deliver presentations, demonstrating personal credibility and showing
value for money from the World panel services purchased
- Conduct
and take part in performance management using the online appraisal system
- Set,
monitor and evaluate SMART objectives for line reports
- Give
constructive feedback, both praising and identifying things which could be
improved. Addressing performance issues in a professional and timely
fashion
- Coach
and train line reports, and other team members - sharing knowledge,
encouraging a culture of learning and positive development
- Take
part in the graduate recruitment process to enable us to attract and
secure high calibre Category Analysts into the business
Knowledge and Skills:
- Proven
ability to create a network of budget holders and decision makers
- Demonstrable
ability to exceed client expectations
- Track
record of exceeding revenue budgets as well as demonstrating the ability
to be flexible in the variety of products and services you can sell to
achieve business objectives
- A
track record of actively engaging in projects or initiatives that
contributes to the wider World panel business
- Proven
ability to represent World panel in front of larger forums and more senior
audiences
- Demonstrable
track record of effective team management in terms of appraisal
completion, PDP’s, line management engagement and retention
- Ownership
of your self-development in completing and managing your own PDP,
highlighting areas where further development is required
- Ability
to ‘look beyond the horizon’ and alert Directors to strategic issues, both
internal and external
- Ability
to create and engender a positive tone amongst team members and peers
- Consistent
evidence of personal insight delivery and further evidence of cascading
this to team members
To apply, send your CV and cover letter only to
recruit@flexi-personnel.com before close of business 20th April, 2016.
