Customer
Care Professional
As the first line customer liaison, the primary role is to:-
To enroll and create awareness of the services offered
As the first line customer liaison, the primary role is to:-
To enroll and create awareness of the services offered
To
increase customer retention
To
increase the average number of leads through selling
To
fulfill the call centre’s expectations and meet the set service and sales
target
Skills and Key Competencies:
Skills and Key Competencies:
- Intermediate
IT skills
- Demonstrate
good typing skills
- Posses
excellent communication skills - verbal and written
- Have
a service oriented mindset with a high degree of maturity
- Ability
to remain calm while handling stressful situations
- Has
to be organized and meticulous in carrying out duties
- Must
maintain a high level of integrity and observe confidentiality of client
data.
- Must
be a team player with pleasant disposition
- Should
always be well presented and tactful
- Ability
to multi-task
- Must
be an extrovert and confident
Duties and Responsibilities:
- Handle
calls within pre-determined service guidelines.
- Maintain
customer experience levels within the quality standards stipulated.
- Processes
orders accurately and efficiently.
- Adheres
to client guidelines on escalating sensitive feedback/concerns pertaining
the customer concerns
- Handle
objections by building rapport with customers.
- Record
customer information and feedback on the CRM.
- Adheres
to Data Protection policy with regards to confidentiality of customer
details.
- Handle
complaints in a polite and professional manner.
- Patiently
listens and responds to customer queries.
- Understands
and adheres to the escalation process.
- Ensures
meets the account Key Performance Indicators as specified.
Qualifications and Experience:
- Call
Center Experience is a plus
- Experience
in the technical industry will provide an added advantage
- Minimum
of 1 year experience in client relationship/customer service
- Minimum
of 1 year sales experience
- Tertiary
education (degree or diploma) from a recognised institution
- Business
related course is an added advantage
- Certificate
of Good Conduct is mandatory
Qualified and interested candidates should send their resumes to
hroperations.recruitment@gmail.com clearly stating the position on the Subject
Line.
All
applications should reach us by 1st of April 2016.
