Duma Works is recruiting a Shift Manager for one of our clients: a leading and one of the
fastest growing international fast food restaurant franchise.
Position Summary: The Shift Manager supervises the operations of a
shift to ensure that food safety, product preparation, cleanliness and
inventory control standards are maintained.
This may include scheduling and supervising staff.Exceptional customer service is a major component of this position.
Tasks and Responsibilities:
- Exhibits a cheerful and helpful manner while
greeting guests and preparing their orders.
- Demonstrates a complete understanding of menu
items and explains them to guests accurately.
- Uses Point of Sale system/cash register to
record the order and compute the amount of the bill. Collects payment from
guests and makes change.
- Performs Cash-In Procedure- accounting for all
forms of money, bread, etc., during the shift.
- Prepares food neatly, according to formula,
and in a timely manner.
- Checks products in sandwich unit area and
restocks items to ensure a sufficient supply throughout the shift.
- Understands and adheres to proper food
handling, safety and sanitation standards during food preparation, service
and clean up.
- Cleans and maintains all areas of the
restaurant to promote a clean image. Understands and adheres to the 3-step
method for cleaning.
- Understands and adheres to all quality standards,
formulas and procedures as outlined in the restaurant’s Operations Manual.
- Maintains a professional appearance and
grooming standards as outlined in the restaurant’s Operations Manual.
- Trains newer or less experienced Sandwich
Artists in their tasks and responsibilities.
- Practices inventory control standards.
- Inspects equipment and storage facilities
throughout a shift to ensure that equipment is in proper working order.
- Schedules and supervises staff as needed.
- Performs paperwork duties as needed.
- As needed, supervises food preparation to
ensure that food safety and operations standards are maintained.
- Coordinates and supervises staff so that
standards of cleanliness are maintained as outlined in the restaurant’s
Operations Manual.
- Manages a staff of approximately 4 to 12.
Assigns, oversees and evaluates work. Recommends promotion, transfer, or
termination of employees. May conduct written and verbal staff
evaluations.
- Performs paperwork duties and assists with
product orders and inventory as needed.
- Completes University of restaurant’s courses
as directed.
Prerequisities:
Experience & Skills: A minimum of 3 year experience in a restaurant environment, communication and organizational skills.
Physical:
- Must be able to work any area of the
restaurant when needed and to operate a computerized Point of Sale
system/cash register.
- Position requires bending, standing, and
walking the entire workday.
- Must have the ability to lift 10 pounds
frequently and up to 30 pounds occasionally.
Position Title: Shift Manager
Reports To: Management.
Location: Nairobi
How to Apply:
Applications letters and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “ 1998”, Your Full name & Phone number e.g. 1998, Barack Obama, 07xxxxxxxxx.
Reports To: Management.
Location: Nairobi
How to Apply:
Applications letters and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “ 1998”, Your Full name & Phone number e.g. 1998, Barack Obama, 07xxxxxxxxx.
If you don’t follow these
instructions, your application will not go through
Deadline for receiving applications: 25th Feb 2016
N.B.* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.
Deadline for receiving applications: 25th Feb 2016
N.B.* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.