Job Title: Outreach Team Leader
Location: Meru and Muranga
Reporting to: Regional Coordinator, Central
Probationary Period: 3 months
This post reports to the Regional
Coordinator Central Region within the Programmes Operations Department.
Marie Stopes Outreach teams are a vital part of MSK’s work in Kenya. They enable us to reach communities that would otherwise be unserved by our services.
These professionally competent and
committed teams offer free, efficient and high quality sexual reproductive
health counselling and related services that are inclusive of all needs.
As required, they provide referral
& linkage to other MSK services.
Liaising closely with local
stakeholder partners (governmental and non-governmental) the teams build
capacity of MoH personnel and work to ensure sustainability beyond the period
of their project funding.
The strategic purpose of the
Programme Operations Department is to ensure excellent delivery all MSKs
programme activities and the development and funding of new work
The primary responsibility of this
role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission
of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE
The post holder commits to and is
held accountable to Marie Stopes International global core values:
mission driven, customer focused, results orientated, pioneering, sustainable and people centered
Key Responsibilities
mission driven, customer focused, results orientated, pioneering, sustainable and people centered
Key Responsibilities
1.
The excellent planning and running of
the Outreach Team services to agreed clinical quality standards, inclusive and
responsive to difference on the basis of gender, age and people with
disabilities
2.
The efficient delivery of services
reaching unserved communities for high impact
3.
A continuous and well planned service
where resources are managed prudently, stocks are maintained at efficient
levels and onward growth is enabled
4.
Accurate data reporting and filling
of data reporting tools.
5.
Defining and realizing opportunities
for sustainability beyond the period of funded work and stake holder
engagement.
KPIs
- People with disabilities served
- QTA 95% plus.
- 18 plus Outreaches per month.
- CYPS 3000 Plus per month.
- Cost per CYP Ksh.1105.03
- Minutes of stake holder meetings
Key Responsibilities and Measures
The excellent planning and running of
the Outreach Team services to agreed clinical quality standards, inclusive and
responsive to difference on the basis of gender, age and people with
disabilities
Activities include:
- Monthly self-assessments
- Training needs analysis completed and planned
- Close analysis of client users and actions
taken to extend reach to under-served
- Accurate and proper information is passed to
clients
- Participate in planned promotional activities including
educational and awareness-raising events with clients, community members
and other stakeholders
- Assist in conducting client feedback
Measures
- Self-assessment/month
- TNA against self-assessment
- Service users analysis
- QTA reports
- Training Register
- Monthly Client exit forms
The efficient delivery of services
reaching under-served communities for high impact
Activities include:
- Regular efficient and well received services
to the target group
- Effective use of the services of the regional
doctor
- Integration and interface with other MSK
channels for complementary delivery
- Clear engagement of community leaders
Measures
- CYPs/target
- Referrals and Synergy
- Complementary CHWs activities
- Community Dialogues with documentation
A continuous and well planned service
where resources are managed prudently, stocks are maintained at efficient
levels and onward growth is enabled
Activities include:
- Team financial management effectively enables
continuous delivery of agreed plans on budget
- Annual procurement plans guided by quality
requirements
- Stock management with 2 month buffer
- Vehicle management shows value for money
Measures
- Monthly stock report and orders by 4th of
every month and ensuring MSK stock and Ware housing regulations are
followed.
- Accurate vehicle log records and ensuring MSK
fleet regulations are followed by the team.
- Timely Surrenders and Advance Requests
- Quarterly movement plan.
- Quarterly Accommodation Plan.
Data collection that enables contract
obligations to be met, improvements to be made and successes to be shared
Activities include:
- Monthly dashboard report tracks performance
each month and cumulatively
- Data entered on time into CLIC
- Data for donor reports collected routinely
- Special stories prepared and shared for
learning and publicity
- Time taken to review and learn
- Proper record keeping of clients data and
consent forms
Measures
- Expenditure/budget accuracy
- Progress reports.
- Commodity management Reports and success
stories documented and shared.
Defining and realizing opportunities
for sustainability beyond the period of funded work
Activities include:
- Close networking with a range of local
stakeholders to embed good practice
- Mentoring of MOH providers
Measure
- Agreed exit plan with targets (sustainability
plan)
The excellent management of the
Outreach team to ensure that they perform at the top of their ability and are
fully skilled for their tasks (whatever their role)
Activities include
- Using the team plans and team skills agree
individual objectives and follow performance
- Regular one-to-one and group meetings
- Conduct monthly CME’s as per schedule
- Ensure good time keeping is maintained by the
team members who should be in their full uniform.
Measures
- 100% OGSM management for team members.
- CME minutes.
- Team meeting reports
- Staff Attendance Register
Knowledge, Skills and Attitudes
Qualifications:
Qualifications:
- Diploma in Clinical medicine or Nursing
- Kenya Registered Community Health Nurse
(KRCHN)or Kenya Registered Clinical Officer
- Postgraduate training will be an added
advantage.
Skills / Experience:
- Proven experience in healthcare field with
line management authority
- Demonstrated numeracy and basic accounting
skills
- Customer focussed service delivery skills
- Family Planning counselling skills
- IT literacy confident using MS Office
- Excellent people skills and drive to succeed
Attitude / Motivation:
Successful performance at MSK is not
simply defined in terms of ‘what’ people achieve, but equally is about ‘how’
people go about their jobs and the impact that they have on others.
There are 13 key behaviours that MSI
encourages in all employees and they are defined below:
Initiative
Initiative
- Thinking and taking action to make the most of
opportunities by finding the optimum solution
Innovative
- Thinking creatively and outside of the box so
that ideas generated create a positive outcome
Effective Communication
- Communicating through active listening and
good questioning techniques, using appropriate body language, ensuring
information is clear and concise.
- Demonstrating diplomacy and maintaining confidentiality.
Responsive
- Being responsive to changing priorities and
demands
Working Efficiently
- Planning, prioritising and organising work to
ensure work is accurate and deadlines are met
Sharing Information
- Sharing information and knowledge whilst maintaining
confidentiality
Focus on Learning
- Taking responsibility for keeping knowledge
and skills updated and for seeking opportunities to develop further
Commitment
- Awareness and understanding of MSK’s goals,
vision and values and how your role impacts on this and going the extra
mile to meet role requirements
Driven
- Drive and determination to deliver results
Accountable
- Taking responsibility for appropriate
decisions that you make, and the actions and behaviour you demonstrate.
Demonstrating integrity in all aspects of your work including financial
integrity.
Embracing Change
- Openness to embracing change within the
organisation and being able to adjust plans/activities accordingly
Motivated
- Motivation towards achieving quality results
to maximise potential
Team Player
- Working as part of a team by being supportive,
flexible and showing respect for each other
How to Apply
Applications quoting the position
title with detailed CV, with contact details of 3 referees including their
email addresses (1 of which should be your immediate supervisor, 1 former
supervisor and 1 any other not relatives) should be submitted to
info@sheerlogic.co.ke on or before 4th March 2016.
Only shortlisted candidates will be contacted
NB: Please clearly indicate in the subject line as “Outreach team leader”
Only shortlisted candidates will be contacted
NB: Please clearly indicate in the subject line as “Outreach team leader”
