Job Title: Telecommunication Office Support Manager
Direct Reports: 4
Reports to: Chief Operating Officer
Industry: Telecommunication
Location: Nairobi
Salary: 75K
They seek to hire an Office Support
Manager who will manage the day to day operations of the organization, most on
tactical and operational level
Key Responsibilities
- Responsible for realizing the customer care
KPIs
- Supports the manager operations with the rest
of the team to develop and realize the strategy for the organization
- Act as liaison between the local team and the
COO/CFO in the Head quarters
- Manage the direct reports; act as first level
of escalation. Assist in solving issues on a process or priority level
- Efficiently manage the partners (outsourced HR
partner, finance administration)
- Plan the team to ensure proper execution of
the support functions within the given time frames
- Champion the company brand identity and
culture
- Increase operational efficiency
- Ensure compliance with established standard
policies and procedures
- Ensure trouble tickets within domain are
solved within KPIs and that structural improvements are implemented
- Help set up and improve workflow processes
when and where needed
- Manage the direct reports by setting targets,
track progress, review team output and align where necessary, identify
training needs and act upon those, as well as empowering the team
- Manage external vendors and agency partners as
needed
Qualifications and Skills Desired
- Bachelor’s degree engineering or related field
- 2-3 years’ experience in multifunctional
support roles
- Telephony and/or ISP experience is a must
- Excellent knowledge of administrative and
support tools
- Excellent (project) management and organizational
skills
- Operational, (finance) administrative and IT
service management expertise
- Excellent written and verbal communication
skills
- Comfortable with web-based trouble ticketing
tools and collaboration technologies
- Problem solving attitude
- Flexible, change embracing in rapidly evolving
work and market environment
- Ability to relate to and work with a wide
variety of stakeholders
If you are up to the challenge,
posses the necessary qualification and experience, please send your CV only
quoting the job title on the email subject (Telecommunication Office Support
Manager) to jobs@corporatestaffing.co.ke before Friday 12th February, 2016.
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
only candidates short-listed for
interview will be contacted.
