Customer Service Internship Position
If you are a confident,
self-motivated individual looking for a Customer Service opportunity, join our
team!
As an Inside representative you will
be responsible for selling our technology products throughout Kenya.
You will utilize your sales and
business development skills to sell our products.
You will facilitate the sales process
from the prospecting stage to final closing. You must possess excellent
interpersonal communication, planning and organizational skills as well as a
strong work ethic.
You must be an articulate, outgoing
and personable self-manager who can work independently and is eager to hone
your skills.
You must also be persistent,
resilient and able to maximize your sales through efficient use of your
time.
We are looking for an ambitious
sales-oriented individual will strong business development and closing skills.
Job Responsibilities
- Identifying needs; assessing interests;
explaining the products and options.
- Identifies business opportunities by
researching prospects and identifying key decision-makers.
- Develops and maintains strong relationships
with customers by providing support, information, and guidance
- Provides excellent customer service by
responding to customer inquiries, questions, and concerns.
- Recommends changes in products, service, and
policy by evaluating results and competitive developments.
- Performs other related duties as assigned.
Knowledge, Skills & Abilities
- Must be people-oriented and a team player
- Must be exceptionally self-disciplined
- Must possess excellent customer service and
interpersonal skills
- Must be able to build prospects and business
relationships
- Ability to actively listen, communicate
clearly, concisely and ensure customer understanding
- Ability to handle sales rejection and maintain
mental focus
- Solid organizational, time-management and
follow-up skills.
- Help sniff out innovative ideas to improve
store processes and performance.
- Provide complete and appropriate solutions for
every customer to achieve sales goal and maximize customer satisfaction.
- Execute all transactions quickly and
accurately.
- Greet customers on phone and the sales floor,
determine the customer’s needs and provide information on the make, type,
and comparative quality of the merchandise desired as well as suggest an
appropriate selection of complimentary merchandise.
- Recommend selections that meet the customer’s
needs, and emphasize selling points of items such as quality, utility,
versatility, etc
Job Requirements
- At least a C+ in KCSE
- At least a diploma in business or
technology-related course.
- Experience in Information Technology
sales/customer service will be an added advantage.
- Willing to work on weekends.
- Must be proficient with PCs and Windows,
Microsoft Office (Outlook, Excel, Word and PowerPoint)
- Strong communication and follow-up skills.
- Enthusiasm, reliability and the ability to
multi-task.
How to Apply
email application to hr@shopit.co.ke
Your application should include the following: MBTI Personality (you can visit | http://www.humanmetrics.com/cgi-win/jtypes2.asp | answer the 72 Questions and ‘Score it’ to get your four letter MBTI Personality)
email application to hr@shopit.co.ke
Your application should include the following: MBTI Personality (you can visit | http://www.humanmetrics.com/cgi-win/jtypes2.asp | answer the 72 Questions and ‘Score it’ to get your four letter MBTI Personality)
At least two referees.
Only shortlisted candidates will be contacted.