International Rescue Committee
(IRC)
Data Platform Support Specialist
Sector: Research
Location: Kenya
Employee Type: Regular
Background / IRC Summary: “Any intelligent fool can make things bigger, more complex, and more violent. It takes a touch of genius – and a lot of courage – to move in the opposite direction." (Albert Einstein)
The International Rescue
Committee helps people whose lives and livelihoods are shattered by
conflict and disaster to survive, recover, and gain control of their
future.
IRC teams provide health care,
infrastructure, learning and economic support to people in 40 countries, with
special programs designed for women and children. Every year, the IRC resettles
thousands of refugees in 22 U.S. cities.
Job Overview / Summary: Focused on technical system support for country programs, the Data Platform Support Specialist is a member of the team responsible for IRC’s new global measurement data platform, which is centered on the DHIS2 platform.
Working in partnership with field
staff, IT, International Programs Department, and technical units, the Support
Specialist performs a key role in ensuring the success of data platform system
functionality for the IRC user community.
Specific tasks include project data migration, project configuration, technical assistance and issues escalation, front line help desk application support, and participation in setting standards for processes, data quality, security, and systems configurations.
The position is based in IRC’s Program Quality Unit to ensure close contact with technical units and country programs and acts as a conduit to further IT and vendor systems support.
Major Responsibilities
Specific tasks include project data migration, project configuration, technical assistance and issues escalation, front line help desk application support, and participation in setting standards for processes, data quality, security, and systems configurations.
The position is based in IRC’s Program Quality Unit to ensure close contact with technical units and country programs and acts as a conduit to further IT and vendor systems support.
Major Responsibilities
- Provide technical support and backstopping to
field and HQ staff using the IRC data platform
- Communicate with country focal points as to
overall systems changes, needs, and questions, and advocate for systems
improvements
- Provide escalated support to country programs
and HQ, and manage further escalation of support questions to the vendor,
IT or programs staff
- Ensure the data platform and systems adhere to
IRC systems standards and processes
- On a project-by-project basis, migrate data
from existing sources (e.g., spreadsheets) into the data platform
- Work with country teams to configure new
projects in the data platform, including clarifying indicator definitions,
then creating datasets, data elements, indicators, and other relevant
DHIS2 objects
- Participate in the design, implementation, and
operation of data quality processes as they apply to the data platform
- Analyze data platform issues and gaps and
identify solutions
- Participate in the maintenance of systems and
user documentation
Required Skills
- Bachelor’s degree or equivalent
- At least two years of experience implementing
and / or supporting DHIS2 including project and core system
configuration
- Experience with M&E
- Must be fluent in French
- Ability to communicate effectively in both
verbal (i.e. day-to-day discussions, team meetings) and written
(requirements and design specifications) form, as well as an overall
ability to be clear and concise in all communications
- Good listening skills
- Strong analytic curiosity and innovative
problem solving skills using a systems thinking approach
- Proven ability to work both independently and
in a dynamic, cross-functional team structure
- Proven ability to establish and maintain
working relationships across all departments and levels of the
organization
Preferred Skills
- Direct international experience implementing
programs or M&E in an NGO context
- Experience with the DHIS2 tracker module
- Experience with SQL and / or data modeling
- Experience providing support for
enterprise-level platforms with substantial numbers of users across global
time zones and varying IT infrastructure
- Familiarity with mobile data collection and/or
case management tools such as Ona, CommCare, Kobocat, Magpi, mFieldWork,
OpenEMIS
- Experience with enterprise data architectures,
integration and master data management
- Experience with the delivery of systems
functionality in low/intermittent bandwidth scenarios for managing data
- Experience with GIS such as ESRI
Working Environment:
- Standard office working environment
- Some international travel as needed
How to Apply
CLICK
HERE to apply online
IRC leading the way from harm to
home.
IRC is an Equal Opportunity Employer.
IRC is an Equal Opportunity Employer.
IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.