Chapacopy
is a printing solutions company offering copying and printing services to both
personal and business segments of the market.
Chapacopy
was started in 2012, with the initial bureaus being Koinange and CrossRoad -
Karen.
We are currently recruiting for a qualified and experienced Motorbike Rider / Messenger to join our team.
We are
seeking professionals who are qualified to and whose primary be responsibility
will be to build relationships with new and existing business customers with
the goal of providing total copy and print solutions as well as enhancing
productivity and customer service experience.
Responsibilities Include:
- Collecting
the official mail, documents, products and cheque from bureau shops and
delivering as requested.
- Collect
jobs as directed from bureaus and deliver to customers, offices as
requested.
- As
directed, be responsible for the maintenance of designated motorbike and
inform the Help Desk Coordinator/Accountant when maintenance needs to be
carried out.
- Carry
out weekly mechanical checks on designated motorbike.
- Ensure
cleanliness and maintenance of the office/motorcycle.
- Maintain
the motorbike in a presentable clean state.
- Check
engine and gear box oil level as specified.
- Verify
correctness of all tyres’ air pressure as specified in manufacturer’s
manual and assess tyres’ tread, wear, evenness and damage.
- Be
responsible to inform the Help Desk Coordinator of re-registrations and
insurance procedures for motorbike.
- Carry
out any other duties as directed by Help Desk Coordinator or Accountant
(if within job description).
- Ensure
the safety of self, products or any items on transit at all times when on
duty.
Qualifications / Knowledge / Experience:
Essential:
- Secondary
Education is require,
- Minimum
2 years of relevant work experience as a rider and messenger highly preferred.
- Valid
driving license and Certificate of Good Conduct a must have.
- Fluent
in Verbal and Written English and Kiswahili.
- Experience
in a similar position in busy organization.
- Basic
computer skills considered an asset
We are currently recruiting for
qualified and experienced Customer Service
Assistants to join our team.
We are seeking professionals who are
qualified to and whose primary be responsibility will be to build relationships
with new and existing business customers with the goal of providing total copy
and print solutions as well as enhancing productivity and customer service
experience.
Responsibilities Include:
- Respond to promptly to customer
inquiries.
- Handle and resolve customer complaints; ensure
issue is resolved to customer’s satisfaction. Refer any complex requests
and unresolved issues to the bureau supervisor
- Obtain and evaluate all relevant information
to handle product and service inquiries, seek clarification, guidance
where required.
- Provide information request on pricing,
product, service, and delivery. Organize workflow to meet customer
timeframes
- Customer verifications as required.
- Process orders, forms, and requests
- Follow up on customer leads
- provide feedback on the efficiency of the
customer service process
- Contribute to a positive & energetic
environment Attend Classroom Training and Standard Daily Meetings as
requested
- Any other duty may be assigned from time to
time by the line manager/Bureau Supervisor
Qualifications / Knowledge /
Experience:
Essential
- College diploma or vocational training
certificate in customer care.
- Experience in a similar position in a busy
environment highly desirable.
Skills: Product Knowledge, Ability to Inform Others, Data
Entry Skills, Organization, Analyzing Information , excellent verbal
Communication, Reporting Skills, Managing Processes, Customer Focus, General
Consulting Skills, Multi-tasking.
Application Process
Application Process
If you meet these criteria and are
enthusiastic about print production and have the drive and passion in design,
we would very much welcome your application.
Please email your CV to
kaziyetujobs@gmail.com by 8th December, 2015.
