Intern - IT Support
Job Summary: Mwanzoni Ltd is a young and growing company that
deals in project and programme management - real estate.
This role offers you an opportunity
to learn and shape the applications you develop.
The incumbent will provide IT technical support to the team by performing
installation, maintenance, testing and troubleshooting tasks.Principal Duties and Responsibilities
Support
- Planning and delivery of IT support services.
- Performing a combination of duties; phone
support, desk-side technical support and bench-top diagnosis and repair.
- Perform authorized installation, upgrades, and
maintenance for system OS, network, security, and storage solutions.
- Resolving team related technical software and
hardware problems in accordance with established policies and procedures.
- Providing user management account support; and
coordinating device files for software applications following established
procedures.
- Create accounts for new hires and Migrate
users to new machines.
- Operate, maintain, troubleshoot and provide
expert level support for a wide variety of areas including: specialized
database management, server solutions, project planning and
implementation, web-based solutions as well as ongoing needs for the
organization at the software and hardware level.
- Focus is on consistently providing best in
class support through collaboration with our faculty, staff, and
researchers to update and improve business processes using Information Technology
solutions.
Website Administration and Database
Development / Management
- Provide technical expertise in the creation of
new application releases and reports through data modelling, performance
tuning, and implementation of physical database changes.
- Prepare users by conducting training,
providing information and resolving problems.
- Design in-house data retrieval and data
management systems.
- Recommend solutions by defining database
physical structure and functional capabilities, database security, data
back-up and recovery specifications.
- Creates and updates web content, systems, and
applications to develop, maintain, and support Mwanzoni websites.
- Assists in coordinating with Mwanzoni
departments and developing upgrade plans for Mwanzoni web requirements,
maintenance, operations, and support issues; ensures efficient
maintenance, support, and troubleshooting.
- Adding, maintaining and improving existing
product and category pages for all company websites.
- Proactively recommend online content to meet
company goals.
Skills
- Must have knowledge of using, deploying, and
configuring user machines in a fast paced environment
- Prior experience using Active Directory
(creating user accounts, adding computers to AD domains…etc)
- Knowledge of LAN, WLAN, and how they work with
Windows systems
Education: Pursing a Bachelor's degree in computer information
technology, management information systems, or other information technology
related field, to include course work in local or wide area computer network,
from an accredited college or university.
Send your applications to: recruitment@mwanzoni.com
Send your applications to: recruitment@mwanzoni.com
