Chapacopy is a printing solutions
company offering copying and printing services to both personal and business
segments of the market.
Chapacopy was started in 2012, with
the initial bureaus being Koinange and CrossRoad - Karen.
We are currently recruiting for qualified and experienced Customer Service Assistants to join our team.
We are seeking professionals who are
qualified to and whose primary be responsibility will be to build relationships
with new and existing business customers with the goal of providing total copy
and print solutions as well as enhancing productivity and customer service
experience.
Responsibilities Include:
·
Respond to promptly to customer
inquiries.
·
Handle and resolve customer
complaints; ensure issue is resolved to customer’s satisfaction. Refer any
complex requests and unresolved issues to the bureau supervisor
·
Obtain and evaluate all relevant
information to handle product and service inquiries, seek clarification,
guidance where required.
·
Provide information request on
pricing, product, service, and delivery. Organize workflow to meet customer
timeframes
·
Customer verifications as
required.
· Process
orders, forms, and requests
· Follow up
on customer leads
· provide
feedback on the efficiency of the customer service process
· Contribute
to a positive & energetic environment Attend Classroom Training and
Standard Daily Meetings as requested
· Any other
duty may be assigned from time to time by the line manager/Bureau Supervisor
Qualifications / Knowledge /
Experience:
Essential
·
College diploma or vocational
training certificate in customer care.
·
Experience in a similar position in a
busy environment highly desirable.
Skills: Product Knowledge, Ability to Inform Others, Data
Entry Skills, Organization, Analyzing Information , excellent verbal
Communication, Reporting Skills, Managing Processes, Customer Focus, General
Consulting Skills, Multi-tasking.
Application Process
Application Process
If you meet these criteria and are
enthusiastic about print production and have the drive and passion in design,
we would very much welcome your application.
Please email your CV to
kaziyetujobs@gmail.com by 8th December, 2015.