Chapacopy
is a printing solutions company offering copying and printing services to both
personal and business segments of the market.
Chapacopy
was started in 2012, with the initial bureaus being Koinange and CrossRoad -
Karen.
We are currently recruiting for qualified and experiencedCustomer Service Assistants to join our team.
We are
seeking professionals who are qualified to and whose primary be responsibility
will be to build relationships with new and existing business customers with
the goal of providing total copy and print solutions as well as enhancing
productivity and customer service experience.
Responsibilities
Include:
- Respond
to promptly to customer inquiries.
- Handle
and resolve customer complaints; ensure issue is resolved to customer’s
satisfaction. Refer any complex requests and unresolved issues to the
bureau supervisor
- Obtain
and evaluate all relevant information to handle product and service
inquiries, seek clarification, guidance where required.
- Provide
information request on pricing, product, service, and delivery. Organize
workflow to meet customer timeframes
- Customer
verifications as required.
- Process
orders, forms, and requests
- Follow
up on customer leads
- provide
feedback on the efficiency of the customer service process
- Contribute
to a positive & energetic environment Attend Classroom Training and
Standard Daily Meetings as requested
- Any
other duty may be assigned from time to time by the line manager/Bureau
Supervisor
Qualifications / Knowledge / Experience:
Essential
- College
diploma or vocational training certificate in customer care.
- Experience
in a similar position in a busy environment highly desirable.
Skills: Product
Knowledge, Ability to Inform Others, Data Entry Skills, Organization, Analyzing
Information , excellent verbal Communication, Reporting Skills, Managing
Processes, Customer Focus, General Consulting Skills, Multi-tasking.
Application Process
Application Process
If you
meet these criteria and are enthusiastic about print production and have the
drive and passion in design, we would very much welcome your application.
Please
email your CV to kaziyetujobs@gmail.com by 8th December, 2015.
