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Branch Manager Job in Kenya - National Bank

National Bank

Position Title: Branch Manager 
Job Ref No. HR/10/15

Division: Integrated Distribution Channels
Reporting to: Senior Branch Manager

Position Scope: The branch manager is responsible for the overall activities of the branch to continually and simultaneously serve customers within the assigned target market so that the bank can achieve excellence in providing competitive and comprehensive financial solutions whilst meeting all the stakeholders’ expectations.

Key Responsibilities:
1. Business Development
  • Lead the development and implementation of business development initiatives with a focus on growing branch business volumes, customer base and income in line with business strategy.
  • Develop and implement sales and profitability plans to ensure achievement of Branch targets.
  • Promote the provision of excellent customer service in the branch to facilitate superior customer experience and business growth.
  • Participate actively in community, business and industry organizations to build a network of contacts that improve the presence and reputation of the branch and Bank in the local area.
2. Operations Management
  • Oversee effective delivery of operations and services in the branch in line with agreed services standards.
3. Performance Management
  • Provide the overall coordination, leadership, motivation and management of performance of all staff in the branch.
4. Cost Management
  • Oversee branch financial management in line with business strategy
5. Risk Management & Control
  • Champion compliance and adherence to Bank’s policies and procedures especially as relates to credit, service and compliance for better risk management and mitigation.
  • Ensure security and safety of Bank’s assets, including structures, equipment, inventory and cash.
Key Performance Indicators:
  • Customer acquisition & Service
  • Asset & Liability growth
  • Cost Management
  • Performance Management
  • Risk Management & Controls
Direct Reports:
  • Branch Operations Manager
  • Sales Manager / Team Leader
  • Customer Service Manager
Work Relationships:
  • Divisional Heads
  • Line Managers
  • County Government and Central Government
  • Government Agencies
  • Private Sector and NGOs
Skills & Experience:
  • University Degree
  • Post graduate qualification in Business related field
  • 5 years service exposure in banking sales, service or operations
  • 3 years in a leadership position
  • Sound knowledge of banking services, products and solutions including lending, and credit administration.
  • Proven success in customer service, relationship management and business development acumen
  • Strong supervisory and team management skills
  • Knowledge of branch operations
  • Budgeting Knowledge
  • Ability to manage and implement change initiatives by taking ownership and working with all stakeholders.
  • Master Degree in Business related field
  • Professional qualification in Banking (AKIB / ACIB)
  • Proven understanding and application of effective selling strategies and techniques
How to Apply:
Send your CV and application letter clearly indicating the position title on the subject line to: by 31st December 2015. 

Only shortlisted candidates will be contacted.

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