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Receptionist Job in Kenya

Hotel Receptionist
Background: Our client who has recently opened a new 4 star modern hotel in Garissa would wish to recruit qualified and competent candidate to join a team of highly motivated hospitality professional for the position of receptionist/front office staff. 
Key Responsibilities

The position holder is responsible for providing a friendly welcoming and efficient service to all hotel guests in line with the vision, mission and values of the hotel. 

The main purpose is to respond courteously to guests requests, general running of the receptions requests, and smooth room booking service

Specific Duties
  • Undertake the front of house duties including meeting, greeting, and attending to the needs of the guests to ensure an excellent customer service experience.
  • Build a good rapport with all guests and resolve any complains quickly to maintain high quality customer service.
  • Deal with guests requests to ensure comfortable and pleasant stay.
  • Assist guests in connecting and using the hotel communication facilities
  • Assist in dealing with customer complains in an effective and courteous manner, providing solutions quickly.
  • Keep the reception area clean at all times
  • Ensure room bookings are made and recorded accurately
Skills and Experience Required:
  • Certificate or Diploma in Hospitality training and previous customer service experience in the hospitality industry. Excellent Honest, good team work with administrative skills and the ability to use emails and booking systems.
  • Excellent interpersonal skills and good telephone etiquettes.
How to Apply

Candidates who meet the above criteria should send their application letter and updated CVs in one document and clearly marked “APPLICATION FOR RECEPTIONIST” to so as to reach the recipient on or before November 28, 2015

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