About us: For
over 90 years, Save the Children has been making a difference in children's
lives in more than 120 countries.
We are the world's largest
independent child rights organisation, underpinned by a vision in a world in
which every child attains the right to survival, protection, development and
participation.
Save the Children is an organization for talented people with different backgrounds and perspectives.
We are proud that our people are
representative of the children we work with and we thrive on our
diversity.
We are an equal opportunity
organisation dedicated to our core values of Accountability, Ambition,
Collaboration. Creativity and Integrity.
Our culture is embedded in these
values, along with a strong commitment to our Child Safeguarding Protocol,
ensuring that all representatives of Save the Children demonstrate the highest
standards of behaviour towards children both in their private and professional
lives.
The East African Regional Office is responsible for 7 countries in East Africa, including Kenya, Somalia, Uganda, Rwanda, Sudan, South Sudan and Ethiopia, with a current staff complement of approximately 3500 staff, and current expenditure of approximately $200 million each year.
Save the Children Eastern and Southern Africa Regional Office is looking to recruit for a position of IT Intern.
The East African Regional Office is responsible for 7 countries in East Africa, including Kenya, Somalia, Uganda, Rwanda, Sudan, South Sudan and Ethiopia, with a current staff complement of approximately 3500 staff, and current expenditure of approximately $200 million each year.
Save the Children Eastern and Southern Africa Regional Office is looking to recruit for a position of IT Intern.
Team / Programme: Regional Support Services Unit
Location: East Africa Regional Office - Nairobi
Post Type: National
Post Type: National
Child Safeguarding: Level
3 - the responsibilities of the post may require the post holder to have
regular contact with or access to children or young people
Role Purpose: Under the general guidance of the IT Officer, The
IT Intern is responsible for providing L1 technical support and service desk
ticket management; Work with & support programs unit in developing,
updating and maintaining the Child Protection DB and related web resources;
Scope of Role:
Reports to: Regional IT Officer
Dimensions: Save the Children works in 8 countries in East
Africa (Kenya, Somalia, Uganda, Rwanda, Sudan, South Sudan, Tanzania and
Ethiopia) with a current staff complement of approximately 3500 staff and
current expenditure of approximately $200 million each year
Staff directly reporting to this
post: None
Key Areas of Accountability:
Manage Information Technology and
Computer Systems
- Serve as a point of contact for IT support
calls.
- Providing technical support to the IT users of
the organization;
- Ensures that the IT equipment are functioning
properly and escalates critical failures to the IT Officer;
- Assist to ensure calls are logged into JIRA
and resolving support calls logged through Service Desk system (JIRA) for
the regional office
- Cover for Regional IT Officer when he/she is
on leave or engaged with other assignments
- Install and configure new machines for users
- Serves as the direct contact for mobile data
devices including support & configuration
- Performs other related tasks as required.
- Report Internet downtimes to the ISP and
follows up to quick resolution
Skills and Behaviours (our Values in
Practice)
Accountability:
- Holds self accountable for making decisions,
managing resources efficiently, achieving and role modelling Save the
Children values
- Holds the team and partners accountable to
deliver on their responsibilities
Ambition:
- Sets ambitious and challenging goals for
themselves, takes responsibility for their own personal development
- Widely shares their personal vision for Save
the Children, engages and motivates others
- Future orientated, eager to learn and adopt
new technologies
Collaboration:
- Builds and maintains effective relationships
with the regional office team, colleagues, members and external partners
and supporters
- Values diversity, sees it as a source of
competitive strength
- Approachable, good listener, easy to talk to
Creativity:
- Develops and promotes new and innovative
solutions
- Willing to take disciplined risks
Integrity:
- Honest, encourages openness and transparency
Qualifications and Experience
- Advanced Diploma or Degree in an area of
Information Technology (IT) or equivalent.
- Knowledge or basic skills in SharePoint and
web application development.
- Open attitude towards learning new systems is
desired
- Knowledge and experience in MS O365 server
administration and Windows client & server environments
- Having excellent proficiency in spoken and
written English with strong interpersonal skills and demonstrated ability
to work with people from diverse cultures.
- Have commitment to work longer hours/weekends
whenever needed.
- Proven ability to work with & resolve
issues raised via help desk/call logging system
- Commitment to SCI’s values
Please send a copy of your CV with a
cover letter to EA.recruitment@savethechildren.org
Application closes 26th November 2015.
We work with children, communities and governments all over the world and we believe in the right person for the job regardless of where you come from and how you identify yourself. We need to keep children safe so our selection process reflects our commitment to ensuring that only those who are suitable to work with children are considered for these posts. All successful applicants will therefore be required to complete a Police Check and must sign onto our Child Safeguarding Policy and organizational Code of Conduct.
Application closes 26th November 2015.
We work with children, communities and governments all over the world and we believe in the right person for the job regardless of where you come from and how you identify yourself. We need to keep children safe so our selection process reflects our commitment to ensuring that only those who are suitable to work with children are considered for these posts. All successful applicants will therefore be required to complete a Police Check and must sign onto our Child Safeguarding Policy and organizational Code of Conduct.
