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Intern Job in Nairobi, Kenya – IT

About us: For over 90 years, Save the Children has been making a difference in children's lives in more than 120 countries. 

We are the world's largest independent child rights organisation, underpinned by a vision in a world in which every child attains the right to survival, protection, development and participation. 

Our mission to inspire breakthroughs in the way the world treats children, and to achieve immediate and lasting change in their lives.

Save the Children is an organization for talented people with different backgrounds and perspectives. 

We are proud that our people are representative of the children we work with and we thrive on our diversity. 

We are an equal opportunity organisation dedicated to our core values of Accountability, Ambition, Collaboration. Creativity and Integrity. 

Our culture is embedded in these values, along with a strong commitment to our Child Safeguarding Protocol, ensuring that all representatives of Save the Children demonstrate the highest standards of behaviour towards children both in their private and professional lives.

The East African Regional Office is responsible for 7 countries in East Africa, including Kenya, Somalia, Uganda, Rwanda, Sudan, South Sudan and Ethiopia, with a current staff complement of approximately 3500 staff, and current expenditure of approximately $200 million each year.

Save the Children Eastern and Southern Africa Regional Office is looking to recruit for a position of
 IT Intern. 
Team / Programme: Regional Support Services Unit
Location: East Africa Regional Office - Nairobi

Post Type:
Child Safeguarding: Level 3 - the responsibilities of the post may require the post holder to have regular contact with or access to children or young people
Role Purpose: Under the general guidance of the IT Officer, The IT Intern is responsible for providing L1 technical support and service desk ticket management; Work with & support programs unit in developing, updating and maintaining the Child Protection DB and related web resources;
Scope of Role:
Reports to: Regional IT Officer
Dimensions: Save the Children works in 8 countries in East Africa (Kenya, Somalia, Uganda, Rwanda, Sudan, South Sudan, Tanzania and Ethiopia) with a current staff complement of approximately 3500 staff and current expenditure of approximately $200 million each year
Staff directly reporting to this post: None
Key Areas of Accountability:

Manage Information Technology and Computer Systems
  • Serve as a point of contact for IT support calls.
  • Providing technical support to the IT users of the organization;
  • Ensures that the IT equipment are functioning properly and escalates critical failures to the IT Officer;
  • Assist to ensure calls are logged into JIRA and resolving support calls logged through Service Desk system (JIRA) for the regional office
  • Cover for Regional IT Officer when he/she is on leave or engaged with other assignments
  • Install and configure new machines for users
  • Serves as the direct contact for mobile data devices including support & configuration
  • Performs other related tasks as required.
  • Report Internet downtimes to the ISP and follows up to quick resolution
Skills and Behaviours (our Values in Practice)
  • Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
  • Holds the team and partners accountable to deliver on their responsibilities
  • Sets ambitious and challenging goals for themselves, takes responsibility for their own personal development
  • Widely shares their personal vision for Save the Children, engages and motivates others
  • Future orientated, eager to learn and adopt new technologies
  • Builds and maintains effective relationships with the regional office team, colleagues, members and external partners and supporters
  • Values diversity, sees it as a source of competitive strength
  • Approachable, good listener, easy to talk to
  • Develops and promotes new and innovative solutions
  • Willing to take disciplined risks
  • Honest, encourages openness and transparency
Qualifications and Experience
  • Advanced Diploma or Degree in an area of Information Technology (IT) or equivalent.
  • Knowledge or basic skills in SharePoint and web application development.
  • Open attitude towards learning new systems is desired
  • Knowledge and experience in MS O365 server administration and Windows client & server environments
  • Having excellent proficiency in spoken and written English with strong interpersonal skills and demonstrated ability to work with people from diverse cultures.
  • Have commitment to work longer hours/weekends whenever needed.
  • Proven ability to work with & resolve issues raised via help desk/call logging system
  • Commitment to SCI’s values

Please send a copy of your CV with a cover letter to

Application closes 26th November 2015.

We work with children, communities and governments all over the world and we believe in the right person for the job regardless of where you come from and how you identify yourself. We need to keep children safe so our selection process reflects our commitment to ensuring that only those who are suitable to work with children are considered for these posts. All successful applicants will therefore be required to complete a Police Check and must sign onto our Child Safeguarding Policy and organizational Code of Conduct.

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