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Customer Service Rep Job Opening in Nairobi, Kenya

Duma Works is recruiting a Customer Service Rep (temporary position that will lead to a full time job)  for one of our clients; one of the fastest growing and most dynamic start ups in Kenya and around the world.

The company is seeking a sharp, personable, highly-organized person to support their team as they continue to grow their presence in Nairobi. 

They are looking for hustlers who have the ability to get things done and who want to get first-hand operational experience. 

This is an opportunity to work with a stellar operations team on the daily functions that are at the core of  the company. 


Are you ready to launch your career? 

Keep reading.
 
Description:
·                     Fast-paced and exciting tech start-up requires assistance with customer service and admin of the company.
·                     A fun and challenging role with lots of room for growth in this global company.
·                     Work as part of a small, growing team.
·                     Very hands on role on the operations of the business.
Requirements:
·                     Computer literate (email, proficient in word and excel and internal system)
·                     Friendly and approachable
·                     Ability to work very hard in a fast-paced, dynamic and exciting work environment
·                     Ability to work as part of a team and willingness to learn and see the bigger picture of what we are trying to accomplish.
What you’ll do
·                     Driver Support – Assistance with in person support, virtual support, driver activations, document approvals and other ad-hoc audits.
·                     Driving skills is an added advantage.
·                     Interact & support drivers through branded interaction at all stages of onboarding
·  Help with onboarding drivers onto the company’s system
·  Maintain and organize driver documentation
·  Find resolutions to driver issues and questions
·  Respond to support issues both in-person and over email promptly
·  Work closely with the driver operations and logistics teams to streamline process
·  Be the operational glue that holds together major team efforts for large events, promotions and program initiatives
What you’ll need
·                     1-2 years of operations/analytical studies or related experience (undergraduate or work-experience)
·                     Mainly a startup (all-hands-on-deck) “I bust my ass because I love it” approach
·                     Strong detail orientation & superior organizational skills and great follow through on tasks
·                     Ability to work quickly with minimal oversight.
Perks
·                     Ground floor opportunity with the team; shape the strategic direction of the company.
·                     The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
·                     Sharp, motivated co-workers in a fun office environment.
Location: Nairobi

Job Type: Temporary, leading to a full time position.

How to Apply


If you are interested in this exciting opportunity, please send your application letter and detailed CV by email to apply@dumaworks.com marking the subject as “CSU 1961”, Your Full name & Phone number e.g. CSU 1961, Barack Obama, 07xxxxxxxxx. 

If you don’t follow these instructions, your application will not go through

Deadline for receiving applications: 4th December 2015



N.B.* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.

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