PowerPoint Systems East Africa is a
leading provider in power controls and renewable energy solutions with a
mission of designing, supplying and installing sustainable energy solutions
through continuous innovation by striving to make our products available to
all.
Position: Customer Care Desk - Intern
Responsibilities
- deal directly with customers either by
telephone, electronically or face to face
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information
to handle product and service inquiries
- provide pricing and delivery information
- perform customer verifications
- set up new customer accounts
- process orders and requests
- organize workflow to meet customer timeframes
- direct requests and unresolved issues to the
designated resource
- manage customers' accounts
- keep records of customer interactions and
transactions
- record details of inquiries, comments and
complaints
- record details of actions taken
- prepare customer reports
- maintain customer databases
- coordinate maintain prompt communication with
internal departments
- follow up on customer interactions
- provide feedback on the efficiency of the
customer service process
Skills and Qualification
- minimum of a diploma in business related
courses
- quick learner
- taking initiative to understand a variety of
products
- any relevant experience will be an added
advantage
Key Competencies
- interpersonal skills
- confident communication skills - verbal and
written
- acute listening skills
- problem analysis and problem-solving
- attention to detail and accuracy
- data collection and ordering
- customer service orientation
- pro –active and prompt to act
If you meet the above minimum
expectations, and you are seeking for a paid internship opportunity with
possible absorption, urgently send your application to:
vacancies@powerpoint.co.ke
