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Customer Care Desk Intern Job in Kenya

PowerPoint Systems East Africa is a leading provider in power controls and renewable energy solutions with a mission of designing, supplying and installing sustainable energy solutions through continuous innovation by striving to make our products available to all.
 
Position: Customer Care Desk - Intern
 
General Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
 

Responsibilities
  • deal directly with customers either by telephone, electronically or face to face
  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • obtain and evaluate all relevant information to handle product and service inquiries
  • provide pricing and delivery information
  • perform customer verifications
  • set up new customer accounts
  • process orders and requests
  • organize workflow to meet customer timeframes
  • direct requests and unresolved issues to the designated resource
  • manage customers' accounts
  • keep records of customer interactions and transactions
  • record details of inquiries, comments and complaints
  • record details of actions taken
  • prepare customer reports
  • maintain customer databases
  • coordinate maintain prompt communication with internal departments
  • follow up on customer interactions
  • provide feedback on the efficiency of the customer service process
Skills and Qualification
  • minimum of a diploma in business related courses
  • quick learner
  • taking initiative to understand a variety of products
  • any relevant experience will be an added advantage
Key Competencies
  • interpersonal skills
  • confident communication skills - verbal and written
  • acute listening skills
  • problem analysis and problem-solving
  • attention to detail and accuracy
  • data collection and ordering
  • customer service orientation
  • pro –active and prompt to act

If you meet the above minimum expectations, and you are seeking for a paid internship opportunity with possible absorption, urgently send your application to: vacancies@powerpoint.co.ke

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