International Organization for
Migration (IOM)
Vacancy Notice: IOMKE/SVN/046/2015
Vacancy Notice: IOMKE/SVN/046/2015
Position title: Laboratory Technician
Position grade: G4
Duration of Contract: 6 months, with possibility of extension
Seniority band: Band
IV
Job family: Migration Health
Organizational unit: Migration Health Department
Position rated: Yes
Position rated: Yes
Subject to rotation: No
Reporting directly to: Laboratory Officer
Reporting directly to: Laboratory Officer
Overall supervision by: Regional
Laboratory Manager
Managerial responsibility: Head
of Sub-Office Kakuma
Directly reporting staff: None
Organizational Context and Scope: The International Organization for Migration (IOM)
is committed to the principle that humane and orderly migration benefits
migrants and society.
As the leading international
organization for migration, IOM acts with its partners in the international
community to: assist in meeting the growing operational challenges of migration
management; advance understanding of migration issues; encourage social and
economic development through migration, and; uphold the human dignity and
wellbeing of migrants.
In Kenya, IOM has since significantly
diversified its programming since 2005.
IOM currently implements
interventions within the areas of emergency and post-conflict response,
preparedness and response, disaster risk reduction, livelihoods, healthcare and
psychosocial assistance, assisted voluntary return of migrants, immigration and
border management, migration and development, resettlement and repatriation,
family reunification, counter human trafficking, assistance to vulnerable
migrants, and labour migration.
Responsibilities and Accountabilities
Under the overall supervision of the
Regional Laboratory Specialist and the direct supervision of the Laboratory
Officer, the incumbent will perform laboratory procedures as part of the Health
Assessment routine protocols to ensure that identified refugees are medically
fit to migrate in accordance with the medical/health requirements of the
resettlement countries.
The incumbent will be responsible
for:
- Strict adherence to fraud prevention measures
in all aspects of work performed for refugees/migrants.
- Strict adherence to bio-safety measures during
specimen collection, laboratory procedures, disposing of, storing and
shipping of specimens.
- Collect specimens for medical screening or
treatment follow-up of migrants and sending to outsourced laboratories.
- Conduct Tuberculosis level II laboratory
functions of smear and reading for acid-fast stains only.
- Follow internationally accepted laboratory
procedures when processing specimens for HIV, Hepatitis, Syphilis, Urine
examinations.
- Ensure and maintain high quality of performed
laboratory tests.
- Assist in maintaining laboratory records in a
database.
- Assist in the preparation and submitting of
reports of laboratory examinations to requester on time.
- Assist in the preparation and submitting of
stock orders in time, keeping stock records and monitoring consumption.
- Assist in managing specimens and laboratory
materials shipment.
- Facilitate Internal Quality Assurance System
in the laboratory for performed examinations.
- Assist with the DNA specimen’s collection
programs.
- Assist in drafting and updating of standard
operating procedures.
- Participate in training/refresher trainings.
- Perform any other related duties that may be
assigned by the supervisor.
Competencies
The incumbent is expected to
demonstrate the following technical and behavioral competencies:
Behavioral
Accountability
- Accepts and gives constructive criticism
- Follows all relevant procedures, processes,
and policies
- Meets deadline, cost, and quality requirements
for outputs
- Monitors own work to correct errors
- Takes responsibility for meeting commitments
and for any shortcomings
Client Orientation
- Identifies the immediate and peripheral
clients of own work
- Establishes and maintains effective working
relationships with clients
- Identifies and monitors changes in the needs
of clients, including donors, governments, and project beneficiaries
Continuous Learning
- Contributes to colleagues' learning
- Demonstrates interest in improving relevant
skills
- Demonstrates interest in acquiring skills
relevant to other functional areas
- Keeps abreast of developments in own
professional area
Communication
- Actively shares relevant information
- Clearly communicates, and listens to feedback
on, changing priorities and procedures
- Writes clearly and effectively, adapting
wording and style to the intended audience
- Listens effectively and communicates clearly,
adapting delivery to the audience
Creativity and Initiative
- Proactively develops new ways to resolve
problems
Leadership and Negotiation
- Convinces others to share resources
- Presents goals as shared interests
Performance Management
- Provides constructive feedback to colleagues
- Provides fair, accurate, timely, and
constructive staff evaluations
- Uses staff evaluations appropriately in
recruitment and other relevant HR procedures
Planning and Organizing
- Sets clear and achievable goals consistent
with agreed priorities for self and others
- Identifies priority activities and assignments
for self and others
- Organizes and documents work to allow for
planned and unplanned handovers
- Identifies risks and makes contingency plans
Professionalism
- Masters subject matter related to
responsibilities
- Identifies issues, opportunities, and risks
central to responsibilities
- Incorporates gender-related needs,
perspectives, and concerns, and promotes equal gender participation
- Persistent, calm, and polite in the face of
challenges and stress
- Treats all colleagues with respect and dignity
- Works effectively with people from different
cultures by adapting to relevant cultural contextsı Knowledgeable about
and promotes IOM core mandate and migration solutions
Teamwork
- Actively contributes to an effective,
collegial, and agreeable team environment
- Contributes to, and follows team objectives
- Gives credit where credit is due
- Seeks input and feedback from others
- Delegates tasks and responsibilities as
appropriate
- Actively supports and implements final group
decisions
- Takes joint responsibility for team's work
Technological Awareness
- Learns about developments in available
technology
- Proactively identifies and advocates for
cost-efficient technology solutions
- Understands applicability and limitation of
technology and seeks to apply it to appropriate work
Technical
- Effectively applies knowledge of health issues
in execution of responsibilities at appropriate level
- Maintain confidentiality and discretion in
appropriate areas of work
Education and Experience
- Secondary high-school diploma from an
accredited educational institution.
- Diploma in Medical Laboratory Sciences or
equivalent qualifications, with valid license to work as Laboratory
Technician in Kenya is an advantage.
- Minimum 4 years relevant working experience in
busy laboratory/medical institutions, or International Organizations or
NGOs dealing with refugees.
- Phlebotomy experience required, and should be
conversant in biological specimen collection, storing and packaging and
transporting.
- Proficient in Microsoft Windows and Office.
Languages
Required: English and Kiswahili
Vacancy No: IOMKE/SVN/045/2015
Position title: Senior Customer Care Assistant
Position grade: G5
Duty station: Nairobi, Kenya
Duration of Contract: 6 months with possibility of extension
Seniority band: Band III
Seniority band: Band III
Job family: Core Migration
Organizational unit: Migration Health Department
Position rated: Yes
Subject to rotation: No
Reporting directly to: Head Migration Health Assessment Center
Overall supervision by: Regional Health Assessments Coordinator for
Sub-Saharan Africa
Managerial responsibility: Yes
Directly reporting staff: Five
Organizational Context and Scope: The International Organization for Migration (IOM)
is committed to the principle that humane and orderly migration benefits migrants
and society.
As the leading international
organization for migration, IOM acts with its partners in the international
community to: assist in meeting the growing operational challenges of migration
management; advance understanding of migration issues; encourage social and
economic development through migration, and; uphold the human dignity and
well-being of migrants.
In Kenya, IOM has since significantly
diversified its programming since 2005.
IOM currently implements
interventions within the areas of emergency and post-conflict response,
preparedness and response, disaster risk reduction, livelihoods, healthcare and
psychosocial assistance, assisted voluntary return of migrants, immigration and
border management, migration and development, resettlement and repatriation,
family reunification, counter human trafficking, assistance to vulnerable
migrants, and labour migration.
Responsibilities and Accountabilities
Under the overall supervision of the
Regional Health Assessments Coordinator for Sub-Saharan Africa based in Nairobi
and the direct supervision of the Head Migration Health Assessment Center, the
incumbent will be responsible for supervising the Customer Care Assistants,
performing routine administrative functions such as switchboard operations,
handling inquiries and providing refugee/immigrant assistance as may be
necessary.
The incumbent will perform the
following essential functions:-
- Organize the Customer Care Assistants Rota and
allocation to various duties in the unit as well as actively participate
in day to day scheduling.
- Provide accurate information and answers to
telephone or walk-in queries from applicants regarding their schedules and
directing them, as required.
- Supervise and mentor the work of the Customer
Care Assistants in compliance to the Customer Care SOPs and WEB MIMOSA
Scheduling module requirement by using key performance indicators
including SES.
- Coordinate with the Data Processing
Assistants, Nurses and Counselors as per the directives in order to
achieve delightful customer care experience for migrants.
- Assist in analysis of various tools pertaining
to migrant flow and satisfaction in MHAC – including active monitoring of
scheduling trends
- Assist in triaging the priority appointment
schedules and development of a fast track processing system for migrants
requesting executive service.
- Ensure that reception area is well organized
and presentable at all times.
- Assist in improving the integrity of customer
care work by proposing key fraud prevention measures based on the
principle of 1st come 1st Served.
- Any other related duties, which may be
assigned by the Head Migration Health Assessment Center.
Competencies
The incumbent is expected to
demonstrate the following technical and behavioural competencies:
Behavioural
Accountability
- Accepts and gives constructive criticism
- Follows all relevant procedures, processes,
and policies
- Meets deadline, cost, and quality requirements
for outputs
- Monitors own work to correct errors
- Takes responsibility for meeting commitments
and for any shortcomings
Client Orientation
- Identifies the immediate and peripheral
clients of own work
- Establishes and maintains effective working
relationships with clients
- Identifies and monitors changes in the needs
of clients, including donors, governments, and project beneficiaries
- Keeps clients informed of developments and
setbacks
Continuous Learning
- Contributes to colleagues' learning
- Demonstrates interest in improving relevant
skills
- Demonstrates interest in acquiring skills
relevant to other functional areas
- Keeps abreast of developments in own
professional area
Communication
- Actively shares relevant information
- Clearly communicates, and listens to feedback
on, changing priorities and procedures
- Writes clearly and effectively, adapting
wording and style to the intended audience
- Listens effectively and communicates clearly,
adapting delivery to the audience
Creativity and Initiative
- Proactively develops new ways to resolve
problems
- Actively seeks new ways of improving
programmes or services
- Expands responsibilities while maintaining
existing ones
- Persuades others to consider new ideas
Leadership and Negotiation
- Convinces others to share resources
- Presents goals as shared interests
- Actively identifies opportunities for and
promotes organizational change
- Articulates vision to motivate colleagues and
follows through with commitments
Performance Management
- Provides constructive feedback to colleagues
- Provides fair, accurate, timely, and
constructive staff evaluations
- Uses staff evaluations appropriately in
recruitment and other relevant HR procedures
- Identifies ways for their staff to develop
their abilities and careers
- Holds directly reporting managers accountable
for providing fair, accurate, timely, and constructive staff evaluations
Planning and Organizing
- Sets clear and achievable goals consistent
with agreed priorities for self and others
- Identifies priority activities and assignments
for self and others
- Organizes and documents work to allow for
planned and unplanned handovers
- Identifies risks and makes contingency plans
- Adjusts priorities and plans to achieve goals
- Allocates appropriate times and resources for
own work and that of team members
Professionalism
- Masters subject matter related to
responsibilities
- Identifies issues, opportunities, and risks
central to responsibilities
- Incorporates gender-related needs,
perspectives, and concerns, and promotes equal gender participation
- Persistent, calm, and polite in the face of
challenges and stress
- Treats all colleagues with respect and dignity
- Works effectively with people from different
cultures by adapting to relevant cultural contexts
- Knowledgeable about and promotes IOM core
mandate and migration solutions
Teamwork
- Actively contributes to an effective,
collegial, and agreeable team environment
- Contributes to, and follows team objectives
- Gives credit where credit is due
- Seeks input and feedback from others
- Delegates tasks and responsibilities as
appropriate
- Actively supports and implements final group
decisions
- Takes joint responsibility for team's work
Technological Awareness
- Learns about developments in available
technology
- Proactively identifies and advocates for
cost-efficient technology solutions
- Understands applicability and limitation of
technology and seeks to apply it to appropriate work
Resource Mobilization
- Establishes realistic resource requirements to
meet IOM needs
Technical
- Effectively applies knowledge of health issues
in execution of responsibilities at appropriate level
- Maintain confidentiality and discretion in
appropriate areas of work
Education and Experience
- A Diploma/Degree in Customer Care/Secretarial
Studies or related area.
- At least 5 years of experience in private
sector/UN agencies/NGOs/IOs
- Previous work experience in a hospital
setting/medical institution dealing with migrants is an added advantage.
- Previous customer service experience desired.
Languages
Required: Excellent
command of written and spoken English and Kiswahili.
Mode of Application:
Submit cover letter and CV including
daytime telephone and e-mail address to:-
International Organization for Migration (IOM),
Human Resources Department,
P.O. Box 55040 – 00200,
Nairobi, Kenya
or send via e-mail to
hrnairobi@iom.int
Closing Date: 23rd October, 2015
Only shortlisted applicants will be contacted
Note
No Fee: The International Organization for Migration (IOM)
does not charge a fee at any stage of the recruitment process (application,
interview meeting, process or training). IOM does not concern itself with
information on applicants’ bank details.
