Kenya Revenue Authority is the
principal revenue collection agency for the government of the Republic of
Kenya.
The Authority’s vision is to be the
leading revenue authority in the world, respected for professionalism,
integrity and fairness.
Kenya School of Revenue Administration (KESRA)
Chief Manager - Business Development
& Marketing
Grade KRA '7'
Reports To: Head, KESRA
Supervises:
- Manager - Strategic Planning
- Manager - Research and Consultancy
- Manager - Marketing and Communication
Job Summary: The primary role of the Business Development
Manager is to prospect for new clients by networking, advertising or other
means of generating interest from potential clients as well as improve the
relationship to grow and retain existing accounts by presenting new solutions
and services to clients
Key Responsibilities
General management
Key Responsibilities
General management
- Participate generally as a member of KESRA’S
management team, assisting in development of the school’s strategic
agenda, annual operating plans and budgets.
- Develop an annual marketing plan to meet
agreed KESRA’S objectives.
- Deliver all marketing activity, materials, and
online presence with agreed budget.
- General administration management including
evaluation of potential bids
New business development
- Prospect for potential new clients and turn
this into increased business.
- Call as appropriate within our market or
geographic area to ensure a robust pipeline of opportunities.
- Meet potential clients by growing,
maintaining, and leveraging your network.
- Identify potential clients, and the decision
makers within the client organization.
- Research and build relationships with new
clients.
- Set up meetings between client decision makers
and KESRA leadership team
- Participate in pricing the solution/service
Client retention
- Present new products and services and enhance
existing relationships.
- Work with technical staff and other internal
colleagues to meet customer needs.
- Arrange and participate in internal and
external client debriefs.
Business development planning
- Attend professional and stakeholders
functions, such as association events and conferences, and provide
feedback and information on market and creative trends.
- Present to and consult with KESRA leadership
on business trends with a view to developing new services, products and
dissemination channels.
- Identify opportunities for campaigns,
services, and dissemination channels that will lead to an increase in
sales.
- Using knowledge of the market and competitors,
identify and develop KESRA’s unique selling propositions and
differentiators.
Management and research
- Submit progress reports and ensure data is
accurate.
- Ensure that data is accurately entered and
managed within the KESRA’s Client Relationship Management System.
- Forecast sales targets and ensure they are met
by the team.
- Track and record activity on accounts and help
to generate sales to meet targets.
- Work with marketing staff to ensure that
prerequisites (like prequalification or getting on a vendor list) are
fulfilled within a timely manner.
- Ensure all team members represent KESRA in the
best light.
- Present business development training and
mentoring to business developers and other internal staff.
- Research and develop a thorough understanding
of the company’s people and capabilities.
- Understand KESRA goal and purpose to enhance
KESRA’s performance.
- Manage all aspects of KESRA marketing
materials production, event participation and online presence.
Academic and Professional
Qualifications / Experience
- A degree in Marketing or Social studies in a
relevant field
- A Masters degree in a relevant field will be
an added advantage.
- A diploma in relevant field
- Membership with a relevant professional body
- Exemplary work performance
- 8 years relevant experience with Six (6) years
proven experience in market research, business development planning.
Core Technical Competencies Required
for the Role
- Strong business and external environment
awareness
- Strong negotiation, influencing and persuasive
skills
- Innovation and Creativity skills
- Teamwork and Collaboration skills
- Strategic leadership skills
- Organisation and Administrative skills
- Human Relations skills
Job Title: Manager, Payroll
KRA Grade '6'
Department: Corporate Support Services
Division: Human Resources
Section: Compensation and Benefits
Reports to: Chief Manager, Compensation and Benefits, and HR
Administration
Direct Reports:
- Officer, Payroll
Responsible for: Manage the Authority’s payroll, payroll reports and
related documents, ensuring payroll accuracy and compliance with applicable
regulations.
Tasks and Outputs:
- Manage payroll workload to meet operational
requirements
- Ensure payroll is processed in an accurate,
compliant and timely manner
- Direct the preparation of payroll related
documents
- Oversee compliance with statutory reporting and
filing requirements
- Compile data from payroll sources
- Prepare relevant weekly, monthly, quarterly
and year-end reports
- Monitor the accurate processing of the payroll
in relation to staff appointments, transfers, promotions and terminations
- Prepare and review payroll account
reconciliations
- Maintain accurate account balances
- Review and improve payroll policies and
procedures
- Oversee the maintenance of current employee
data systems
- Ensure all payroll information and records are
maintained in accordance with statutory requirements
- Support all internal and external audits
related to payroll
- Process payroll checks for executive staff
- Interpret new legislation impacting payroll
- Manage and resolve issues relating to payroll
production
- Maintain employee confidence and protects
payroll operations by keeping information confidential.
- Completes operational requirements by
scheduling and assigning employees; following up on work results.
Skills Required
Minimum qualifications
- Degree in human resource management and technical/professional
qualifications
- Higher Diploma in HRM
Minimum years of experience
- 5 years in relevant specialization
- Experience in designing salary & benefit
structures
- Experience in Payroll Management
Competencies required for this Role:
- Sound leadership and management abilities
- Excellent planning and organizational skills
- Ability to build cohesive teams and to achieve
goals through teamwork
- Strong analytical skills
- Excellent networking and negotiation skills
- Strong interpersonal and communication skills
- Results oriented and ability to work under
pressure
- Computer proficiency in the standard packages
(word processing, e-mail and internet use).
Job Title: Manager, HR Administration and Services
KRA Grade '6'
Department: Corporate Support Services
Division: Human Resources
Section: Compensation and Benefits
Reports to: Chief Manager, Compensation and Benefits
Direct Reports:
- Officer, Records
- Officer, HRMIS
- Officer, Service Delivery
Responsible for: Effective maintenance of employee records and
administration of the HRMIS, as well as provision service delivery to
customers.
Tasks and Outputs:
- Oversee the efficient running and management
of the HR open and confidential registries;
- Ensure seamless communication of information
from employee sourcing and update of records to facilitate data integrity;
- Responsible for HR records management and
administrative process improvements
- Manage all front line requests for
information, processing, and support
- Ensure that all HR transactional and
administrative end to end processes are working effectively and
efficiently for continued operational excellence
- Be the first point of contact for all
HR-related queries.
- Provide clarification of HR policies and
procedure
- Oversee department functions of the human
resource information management systems.
- Help maintain data integrity in systems by
running queries and analyzing data.
- Manage and design the mapping of all HRIS
tables to ensure accurate data capture that promotes prudent compliance
and enables comprehensive reporting.
- Ensure accurate documentation process manuals
are designed and updated for all HRIS processes.
- Train staff and new system users on new
processes/functionality.
- Assist in the review, testing and
implementation of HRMS system upgrades or patches.
- Collaborate with IT staff to coordinate
application of upgrade or fix.
- Collaborate with other HRMS users (Payroll,
Accounting, etc.) to ensure integrity of the HRIS.
- Advise management on organizational policy
matters related to the HRIS.
- Carry out employee reference checks
- Manage employee exit process including
administering employee exit interview
Skills Required
Minimum qualifications
- Degree in human resource management and
technical/professional qualifications
- Higher Diploma in HRM
Minimum years of experience
- 4-6 years’ experience in relevant
specialization
Competencies required for this Role:
- Sound leadership and management abilities
- Excellent planning and organizational skills
- Ability to build cohesive teams and to achieve
goals through teamwork
- Strong analytical skills
- Excellent networking and negotiation skills
- Strong interpersonal and communication skills
- Results oriented and ability to work under
pressure
- Computer proficiency in the standard packages
(word processing, e-mail and internet use).
Job Title: Manager, Regions Support and Business Partners
KRA Grade '6'
Department: Corporate Support Services
Division: Human Resources
Section: Employee
Resourcing
Reports to: Chief Manager, Employee Resourcing
Direct Reports:
- HR Business Partner, DTD
- HR Business Partner, CBC
- HR Business Partner, Regions (5)
- HR Business Partner, CSSD
Responsible for: Manage,
coordinate and oversee smooth operations of HR Programmes in all Regions as
well as other business departments.
Tasks and Outputs:
- Administer performance management systems
- Identify staff vacancies and initiate
recruitment process
- Ensure all HR policies and procedures are
understood and implemented consistently across the Authority
- Analyse staffing and employees disciplinary
issues.
- Advise managers on organizational policy
matters and recommend needed changes
- Plan and conduct new employee orientation to
foster positive attitude toward organizational objectives.
- Analyze training needs to design employee
development programs.
- Maintain records and compile statistical
reports concerning personnel-related data such as hires, transfers,
performance appraisals, and absenteeism rates.
- Analyze statistical data and reports to
identify and determine causes of staff issues and develop recommendations
for improvement of organization's personnel policies and practices.
- Represent department at staff related hearings
and investigations.
- Prepare region and business units personnel
forecast to project employment needs.
Skills Required
Minimum qualification
- Degree preferably in Social Sciences / HRM/
Business
- Masters will be an added advantage
- Higher Diploma in Human Resource Management
- Membership to Professional Body (IHRM)
Minimum Experience
- 4-6 years in relevant specialization
Competencies required for this Role:
- Strong leadership, managerial and
administrative skills;
- Excellent planning, organizational and
analytical skills;
- Computer proficiency in the standard packages
(MS Office);
- Excellent judgment and decision making
capabilities;
- Excellent communication and interpersonal
skills ;
- Excellent presentation skills;
- Resilient, focused and results oriented
individual;
- Self motivated and dynamic individual;
- Team player
Job Title: Manager, Human Resource Planning
Grade KRA '6'
Department: Corporate Support Services
Division: Human Resources
Section: Employee
Resourcing
Reports to: Chief Manager, Employee Resourcing
Direct Reports:
- Assistant Manager, Organizational Design
- Assistant Manager, Contracts Management
Responsible for: To deliver solutions to support effective workforce
planning and modelling in the effective management of the KRA resources,
including recruitment, promotion and transfer processes that meet both the
short and long term resourcing needs that support strategic priorities.
Tasks and Outputs:
- Regularly engage with departments as
appropriate, in order to ensure that the company engages in best practice
in employee resourcing
- Proactively support and advise managers on the
recruitment and selection of staff at all stages of the process, to ensure
that recruitment is carried out in line with the appropriate guidelines
and as effectively as is possible
- Participate in the Workforce Planning
Committee to ensure that decisions regarding the recruitment and retention
of sufficient trained officers is underpinned by the analysis and data
from workforce modelling activities and that all necessary information is
available which enables appropriate decisions to be made.
- Develop, manage and update as necessary, an
establishment and workforce planning framework including vacancy
forecasting model, to provide informed HR resourcing and workforce
planning advice to the appropriate decision makers
- In liaison with the appropriate managers and
officers, to lead the design and development of new roles in company, to
ensure they address the needs of the organisation in terms of
accountabilities
- Develop and manage a set of systems and
processes for effectively establishing the needs of the organisation in
terms of resourcing and workforce planning , to ensure that an awareness
of the organization’s needs in these areas is maintained, and that action
can be planned to address these needs
- Provide monthly reports, and other information
as appropriate, to Finance, and Performance Departments, to ensure that
management have access to all appropriate information regarding resourcing
and workforce planning
Skills Required
Minimum qualification
- Degree preferably in Social Sciences / HRM/
Business
- Masters will be an added advantage
- Higher Diploma in Human Resource Management
- Membership to Professional Body (IHRM)
Minimum Experience
- 4-6 years in relevant specialization
- Experience in Manpower projections
specifically demand and supply forecasting
Competencies required for this Role:
- Strong leadership, managerial and administrative
skills;
- Excellent planning, organizational and
analytical skills;
- Computer proficiency in the standard packages
(word processing, e-mail and internet use);
- Excellent judgment and decision making
capabilities;
- Excellent communication and interpersonal
skills ;
- Resilient, focused and results oriented
individual;
- Self motivated and dynamic individual;
- Effective presentation skills
- Keen eye for detail;
- Team player
Job Title: Chief Manager, Compensation and Benefits, and HR Administration
Grade KRA ‘7’
Department: Corporate Support Services
Division: Human
Resources
Section: Compensation
and benefits
Reports to: Deputy Commissioner – Human Resources
Direct Reports:
- Manager, HR Administration and Services
- Manager, Payroll
- Manager, Benefits
Responsible for: Responsible for managing salary classification and
compensation programs, overseeing the implementation of compensation and
benefits, analyzing compensation data, evaluate job positions to determine
classification of salaries, administration of employee insurance and staff
pension.
Tasks and Outputs:
- Formulate the compensation strategy and policy
aligned to KRA’s business needs and develop and manage related policy,
procedures and systems.
- Coordinate employee reward and recognition
process.
- Design, manage and implement salary
classification and compensation programmes.
- Conduct analysis and report on compensation
and benefits.
- Conduct competitive analysis, merit increases
and salary structure.
- Conduct surveys to ensure appropriate
compensation in KRA.
- Forecast the budget for salary increases.
- Administer and manage employee insurance,
pension and gratuity plans.
- Preparation of relevant management reports.
- Carry out annual reward related equality
audits ensuring fairness and consistency in the operation of reward
recognition and benefits strategies and related policy procedures and
systems.
- Develop and maintain ways to monitor and keep
abreast of external job market reward recognition and benefits policies
and explore progressive reward that optimizes the HR expenses budget.
- Interpretation and compliance of legislation
relating to compensation and benefits regulations.
- Manage salary administration and payroll
management.
- Monitor and control staff costs
- Manage the collection, storage and update of
staff records.
- Manage HRIMS
Knowledge & Skills Expected
- Degree preferably in Social Sciences / HRM/
Business
- Masters degree in a relevant field an added
advantage
- Professional qualification in HR will be a
distinctive advantage
- Experience in progressive HR environment
- Knowledge of HRIMS will be a distinctive
advantage
- Proficiency in MS Office packages
Competencies required for this Role:
- Strategic thinking
- Team leadership
- People management
- Good interpersonal skills
- High level of integrity
- Good written and verbal communication skills
- Attention to detail
- Honesty
Job Title: Chief Manager - Customer Experience
Reports to: Deputy Commissioner Marketing and Communications
Grade KRA
‘7’
Direct reportees:
- Manager Support Centres
- Manager Tax Payer Education
Main Purpose of Job: The overall purpose of the job is to ensure that
the Authority is customer centric. Ensure the organisation has the policies,
systems, processes, people and competencies to prioritise and respond to
customer needs.
That the organisation can ably
predict and respond to the customer needs.
Department: Strategy, Innovation
Department: Strategy, Innovation
Division: Marketing & Communication
Key performance areas
Key performance areas
Customer Service Strategies
- Design and develop the Authority’s customer
service strategy that is aligned to the Authority’s vision and mission
- Lead the implementation of the customer facing
strategies and manage dispersed customer facing agents.
- Ensure participation and buy in of customer
service strategy by all heads of departments
- Develop a Customer Service Charter
- Advise and guide all other departments on
customer service standards. Ensure all are aware that customer service is
indeed a responsibility for all.
- Develop and roll out a system to monitor and
track customer satisfaction levels
- Serve as customer advocate with senior
management
- Improve service standards at all customer
service touch points.
Customer Intelligence Administration
Function.
- Develop strategies for capturing customer
related data
- Gather intelligence related to the wants and
needs of current and targeted customers
- Ensure that customer research findings are
understood, tracked and acted upon
- Analyse and translate data into information
for decision making
- Carry out formal customer service surveys and
research
- Provide support and counsel to the Authority
key functions who incorporate customer experience strategies into CRM
business processes
- Analyse customer related data and identify
trends, wins, and potential
- Own the end-to-end customer experience from on
boarding to on-going communication to renewal.
Staffing
- Working closely with the Human Resource
Resourcing, ensure the careful selection of the ideal customer contact
staff
- Develop job competencies matrix and use this
to match people to jobs. Design competency assessments programmes for
recruitment and promotions purpose
- Carry out staff exit interviews
- Constantly assess customer changing
requirements and technological advancement in order to identify emerging
staff competency requirements
- Develop and effective job rotation system
- Develop a strong succession plan.
Staff Development
- Engage technical departments in the
development of inhouse training programmes for own staff
- Analyse system data and identify opportunities
for refresher training
- Constantly assess the staff development needs
- Organise on the job and formal training for
all the staff
- Organise technical training of own staff by
the technical departments
- Ensure discipline and take action as
recommended by HR department
- Appraise all the direct report staff, ensure
effective performance appraisals are carried out on all the departmental
staff.
- Working closely with technical departments,
develop a very effective orientation programme
- Suggest training initiatives and work with
company president on implementing training manuals, multi-media visual
aids, and other educational materials.
Staff planning and motivation
- Develop effective employee work schedules and
duty roaster that accounts for the nature of the work and ensures staff
are not overworked and remain energized
- Develop and maintain and effective shift
system
- Ensure the physical environment matches the
demands of the job
- Priorities staff physical health and comfort
- Develop non-monetary incentive programmes for
the staff.
Customer Service and technology
- Identify and employ technology solutions to
drive efficient and effective customer interactions
- Identify process, and technology capabilities
required to deliver desired customer experiences in market, and plan for
the implementation of those experiences
- Ensure all staff are well trained on the
adopted technology
- Ensure all equipment is safe, secure and is
being used as appropriate.
Tax Payer Education
- Coordinate with the relevant departments in
the design of tax payer education events
- Advise the relevant departments on customer
interface issues
- Develop systems and processes of gathering
data from the participating tax payers during the tax payer events
- Ensure all tax payer literature plus the KRA
promotional literature is written in a professional and attractive manner
that reflects the organsations image and branding
- Ensure Customer Service staff are present at
Tax Payer events and they resolve customer issues face to face.
Resource Centre
- Design and develop a physical and online
resource centre of tax payer education materials
- Responsibility and security of KRA promotional
materials. Ensure effective distribution of the same
- Advise the DC-Marketing on customer relevant
promotional items
Customer Website Management
- Work closely with the technical team to ensure
that the websites are informative, user friendly and interactive
- Set and monitor web visitors’ queries turn
around times by Customer Service staff
- Ensure technical questions by customers that
need response from specific departments are follow up and concluded within
reasonable time
- Ensure all the KRA literature is well edited
and visually attractive an that they meet the
- Ensure all literature in websites is well
edited both in language and technical soundness
- Ensure all information is well updated.
Budgets
- Draft department budgets for approval by DC
Marketing
- Draft budgets for specific events and monitor
the same
- Prepare and present financial reports for
events/Campaigns for the DC.
- Participate in development of TORs for
departments’ procurement requirements.
- Work closely with DC and Procurement
department
- Regularly prepare budget reports for review by
DC Marketing
Skills and Knowledge Job Demands
Minimum Academic Requirement
- A Bachelor’s Degree in Marketing, Public
relations and Customer care related Field
- Masters degree will be an added advantage
Specialist Training and Membership to
professional Association
Training and membership to any of the
following:
- Institute of Customer Service
- Certificate in Customer Care and Marketing
- Chartered institute of Marketing(CIM)
- Chartered institute of Public relations(CIPR)
Minimum Years of Relevant Experience
- At least 10 years of involvement in customer
experience improvement processes in a large operation in either the public
or private sector
- 5 years of which must be in senior management
Competencies
- Excellent written and oral communication
- Data analytical skills
- Indepth awareness of Customer Relationship
Management systems
- High ICT knowledge
- Market Research skills
Job Title: Chief Manager - Stakeholder Engagement
Reports to: Deputy Commissioner Marketing and Communications
Grade: KRA '7'
Direct reportees:
Direct reportees:
- Manager Private Sector
- Manager Public Sector
- Two Assistant Managers (Public and Private
Sector)
Department: Strategy, Innovation & Risk
Management
Division: Marketing
& Communication
Main Purpose of Job: To drive voluntary compliance, the Authority seeks to drive relationship management across its stakeholder audience.
Main Purpose of Job: To drive voluntary compliance, the Authority seeks to drive relationship management across its stakeholder audience.
The role shall establish, develop and
maintain strategic relationship with all key stakeholders.
Key stakeholders include private
sector, public sector, development agencies and the civil society among
others.
Understands the environment in which
the stakeholders work in and ensures the Authority accessibility by stakeholder
decision makers and influencers.
Key Performance Areas
Stakeholder Engagement Strategy
Development
- Initiate and participatively develop the
Authority stakeholder engagement strategy
- Establish stakeholder inhouse support
processes and structures
- Carry out a stakeholder needs assessment and
continuously monitor their needs
- Lead the development and implementation of the
stakeholder engagement plan in order to identify, build and manage
relationships
Networks and stakeholder Relationship
- Maintain relations and network with government
regulators, investors, policy makers, community stakeholders and key
decision makers
- Seek and pursue opportunities for the
organisation to network across the sector
- Internally link business units to relevant
stakeholders.
- Integrate and align external stakeholder
programs and coordinate the implementation of relevant plans
- Establish and coordinate resources to execute
stakeholder engagement strategy
- Take initiative in introducing KRA to
organised stakeholder groups
- Ensure invitation and participate in
stakeholder events e.g. Business manager organiztions’ meetings
- Develop a clear, strong and presence among all
key stakeholders
- Develop and maintain a data base of key
influencers in stakeholder organsaitions and association
Branding and Marketing recognition.
- Ensure that KRA Brand and image is well
impended in stakeholder minds
- Generate communications to maintain a positive
image for the company
- Protect the Authority image and brand at all
times
- Ensure personal demure and presence with
stakeholders reflects the desired image of KRA.
- Position the Company with key stakeholders and
create a positive image of the organization.
- Drive brand and marketing issues for the
organization.
- Liaise with the policy units of Customs and
Border Control and Domestic Taxes department.
Stakeholder Events
- Identify opportunities for Stakeholder events
- Organize event while ensuring participation by
representatives of the relevant departments within KRA
- Identify opportunities for the Commissioner
General and the Commissioners to meet the stakeholders.
- Provide stakeholders with all the relevant
promotional literature
- Invite the relevant technical managers to
stakeholder events and ensure a one-stop information source for them
Stakeholder Needs identification
- Carry out structured research on stakeholder
needs
- Collect data and translate into information
and share with the relevant managers
- Identify sources of data on stakeholders eg
Kenya Bureau of statistics, Vision 2030 etc
- Design methods of monitoring stakeholder
perceptions and experiences with the Authority
Budgets
- Draft department budgets for approval by DC
Marketing
- Draft budgets for specific events and monitor
the same
- Prepare and present financial reports for
events/Campaigns for the DC.
- Participate in development of TORs for
departments’ procurement requirements.
- Work closely with DC and Procurement
department
- Regularly prepare budget reports for review by
DC Marketing
Skills and Knowledge Job Demands
Minimum Academic Requirement
- A Bachelor’s Degree in International
Relations, Economics, Mass Communications, Media Management and Marketing
or related Field.
- Masters in Policy issues/MBA will be an added
advantage
- Post graduate diploma in Marketing preferably
MCIM.
Specialist Training and Membership to
professional Association
- Certification and registration with any
relevant professional association.
- Certificate in media management and mass
communications
- Certificate in international relations
- Chartered institute of Marketing
- Chartered institute of Public Relations.
- Postgraduate qualification in Marketing or
Sales
Minimum Years of Relevant Experience
- Minimum of 8 years’ experience in similar or
near similar environment
- 5 years of which must be in senior management
Competencies
- Demonstrated networking capacities.
- Excellent written and oral communication
- Strategic planning skills
- Event management and organisational skill
- Good leadership skills
- Generally very well informed
Job Title: Chief Manager - Public Relations and Communications
Grade KRA ‘7’
Reports to: Deputy Commissioner Marketing and Communications
Direct reportees:
- Manager Media Relations
- Manager Change communication Strategy
- Manager Marketing (2 positions)
Department: Strategy, Innovation & Risk Management
Division: Marketing & Communication
Main Purpose of Job: Maintain and manage the reputation of the Authority through targeted audience researches and creation of messages that customer and stakeholder concerns and expectations.
Main Purpose of Job: Maintain and manage the reputation of the Authority through targeted audience researches and creation of messages that customer and stakeholder concerns and expectations.
Develop and roll out communication
strategies that maintain and enhance the KRA public image.
Key Performance Areas
Communications and PR Strategy
Development
- In participation with other departmental
heads, develop and implement an integrated, organization-wide strategic
Communications plan
- Draft and develop PR strategy for KRA.
Identify the key PR methods and approaches that meet the Authority
requirements
- Draft and develop a communications charter,
for both internal and external needs and agree with all department heads
- Identify and establish multiple channels of
communication for both internal and external purposes
- Lead the reputation management of the
institution
Branding and Communications
- Create a brand strategy and engage other
departmental heads
- Develop branding initiatives, internal
Communications and external media relations
- Prepare and supervise the production of
publicity and promotional materials while ensuring the company standards
are maintained
- Generate ideas and plans for product design
and branding methods
- Ensure all activities pertaining to branding
are adhered to
- Develop good storage and retrieval of branding
and promotional materials
- Disseminate and ensure internalization of KRA
brand internally.
Staffing
- Working closely with the Human Resource
Resourcing, ensure effective recruitment and selection of the right staff
in the department
- Develop job competencies’ matrix and use this
to match people to jobs. Design competency assessment programmes for
recruitment and promotions purpose
- Constantly assess customer changing
requirements and new technological customer interface and ensure the
department staff advance their competencies to match this
- Develop a strong succession plan.
- Carry out staff exit interviews
Customer Website Management
- Work closely with the technical team to ensure
that the websites are informative, user friendly and interactive
- Set and monitor web visitors’ queries turn
around times by Customer Service staff
- Ensure technical questions by customers that
need response from specific departments are followed up and concluded
within reasonable time and within specifications in the Customer Service
Charter
- Ensure all the KRA literature is well edited,
visually attractive and that all meet the Authority image and branding
standards
- Ensure all literature in websites is well
edited both in language and technical soundness
- Ensure websites, both internal and external
are promptly updates.
Internal Communication and Change
Management Support
- Provide support, advice and be a bouncing
board for all Authority Change Management and Culture Change initiatives
- With guidance from user departments, develop
effective communication tools
- Support the OPM Office on the on-going change
programme
- Ensure the staff websites are well updated and
all communication there in is well designed and edited
- Design and tailor all key in house and general
staff communiqués
- Advise all departments on how best to
communicate to staff and assist in the development of such materials
- Develop, in partnership with other
departments, an in house communication strategy and methods
- Ensure in company websites are updated
promptly.
Media Management and Monitoring
- Ensure a daily monitoring of the Authority
mentions in the media and advise DC Marketing of any key trends and
actions
- Develop, in cooperation with other Chief
Mangers in the department, a Media Crisis communication and Control
Strategy.
- Ensure the monitoring of editorial content of
news sources including newspapers, magazines, trade journals and internet
- Ensure social media tracking of KRA mentions
such as Facebook, Twitter, blogs, message boards and forums
- Monitor the output of the print, online and
broadcast media
- Advice the Manager Marketing DTD/CBC on the
required and format of information for media release
Media Networks and Relationships
- Identify key media decision makers and
establish effective relationships
- Establish and maintain good networks of media
personnel and organizations.
- Coordinate media briefings with media
personnel
- Ensure indepth knowledge of the workings of
the different media and media companies
- Create, populate and update media personnel
and contacts data base.
Technical Department Marketing
Support (DTD/CBC)
- Coordinate media, PR and Branding activities
with the technical departments through the Marketing Managers – Domestic
Taxes Department and Customs and Customs and Border Control.
- Educate and disseminate branding and
communications knowledge and requirements to the technical department
- Translate technical information into formats
that are customer user friendly
- Develop marketing strategies for the technical
departments
- Edit and package all publications from the
technical departments
Budgets
- Draft department budgets for approval by DC
Marketing
- Draft budgets for specific events and monitor
the same
- Prepare and present financial reports for
events/Campaigns for the DC.
- Participate in development of TORs for
departments’ procurement requirements.
- Work closely with DC and Procurement
department
- Regularly prepare budget reports for review by
DC Marketing
Skills and Knowledge Job Demands
Minimum Academic Requirement
- A Masters Degree in Journalism, Marketing, Public
Relations or related Field
- Specialist Training and Membership to
professional Association
- Certificate in Public relations and
communication
- Marketing Society of Kenya
- Knowledge in public sector and government
affairs.
Minimum Years of Relevant Experience
- Minimum of 8 years experience in marketing,
communications or Public relations
- 5 years of which must be in senior management
- Worked with media industry for 5 years
- Experience in managing government affairs
Competencies
- Excellent written and oral communication
- Good leadership skills
- Excellent personal presentation and grooming
- Assertive
How to Apply
If you fit the required profile please CLICK HERE to download the Employment form from the KRA website www.kra.go.ke, complete and submit it to the address below not later than 25th September 2015 by close of business.
If you fit the required profile please CLICK HERE to download the Employment form from the KRA website www.kra.go.ke, complete and submit it to the address below not later than 25th September 2015 by close of business.
Deputy Commissioner, Human Resources
Kenya Revenue Authority
Times Tower Building, Haile Selassie Avenue
P.O. Box 48240-00100
Nairobi
Notes for applicants:
- Hard copy applications are to be submitted in
sealed envelopes marked “Application” indicating the respective position.
- Applications may be delivered to the Times
Tower Building, Nairobi or sent by postal mail to the address above. Hand
delivered applications will be deposited in designated boxes on the Ground
Floor of the Times Tower Building.
- Applications not containing the information
stipulated above or those not meeting the prescribed criteria shall not be
accepted.
- Shortlisted candidates will be subjected to
oral and or psychometric test interviews. Only candidates who make it to
the final selection list shall be contacted.
- Canvassing shall lead to disqualification.
- Those who may have previously served in KRA and left the organization in good standing are encouraged to apply.