Chai SACCO Society Ltd is a leading
deposit taking Savings and Credit Co-operative Society Ltd with nationwide
membership.
The SACCO has two fully pledged
branches in Nairobi and Litein, and a marketing Office in Mombasa.
Job Title: Internal Audit and Risk Manager
Division / Department: Internal Audit and Risk
Position Reports to: Audit Committee
Position Supervises: Internal Audit Officer
Purpose of the Job: Continuously ensure internal control systems, risk
management and governance, procedures and policies with a view to minimize risk
exposure for utilization of assets and other resources.
Main Duties and Responsibilities:
The jobholder’s roles and responsibilities are outlined as follows;
Operational Roles and Responsibilities
Main Duties and Responsibilities:
The jobholder’s roles and responsibilities are outlined as follows;
Operational Roles and Responsibilities
·
Develop internal control measures and
organize regular review of internal control measures
·
Develop annual audit plans for
approval by appropriate authority and ensuring that routine audits are carried
out as per agreed plan.
·
Ensure compliance with the laid down
internal controls, all Sacco policies and other statutory requirements
·
Develop risk and compliance framework
on the Society’s overall risk management strategies and annual work plans.
·
Conduct discussions with line
Managers on commencement and completion of all audits.
·
Check the soundness of accounting
procedures and reliability of financial records and reports
·
Carry out of investigations in the
Sacco as the need may arise
·
Ensure compliance with the policies,
plans, procedures, statutory requirements and regulations
·
Safeguarding assets and, as
appropriate, verify the existence of such assets by independently appraising
the Sacco operations to ensure assets are safeguarded.
·
Ensure operations or programs are
consistent with established objectives and goals and that the operations are
being carried out as planned
·
Liaise with external auditors to
foster co-operation, reduce duplication of effort and ensure appropriate
sharing of information
·
Advise management on external audit
queries
·
Guarantees complete confidentiality
of records and information obtained during the course of audit jobs.
·
Carry out audits and investigations
and recommends remedial actions as per operational procedures requirements.
Operational Roles and
Responsibilities
·
Develop and maintain a sound audit
manual detailing audit practices, procedures and standards
·
Determine the accuracy and
reliability of accounting records by analyzing systems and internal controls.
·
Ensure audit working papers are
properly prepared, referenced, reviewed and documented systematically.
·
Prepare management reports as
required
·
Supervising, training and appraising
staff
·
Participate in the preparation and
implementation of the strategic plan
·
Review and evaluate the financial
controls, systems, procedures, books of account, financial statements and
periodic financial reports
·
Assist in coordinating the activities
of the Audit and Supervisory committees in consultation with the office of the
C.E.O
·
Participating in preparation and
implementation of the strategic plan
Perform any other duties as may be
assigned from time to time
Key Result Areas:
The jobholder’s accountability areas are as follows;
Key Result Areas:
The jobholder’s accountability areas are as follows;
·
Effective utilization of resources.
·
Compliance to policies, procedures,
standards and controls.
·
Costs control.
·
Risk management and safety of assets.
·
Compliance to safety regulations and
procedures
·
Ensure internal checks and balances
in the Sacco’s finances
·
Security of the existing financial
systems
Knowledge and Skills Required:
The jobholder must possess
The jobholder must possess
·
Masters degree in Finance or related
field
·
A Business related degree.
·
CPA (K) /ACCA Qualification
·
Five (5) Years working in a Finance
function with a minimum 4 years auditing experience in a senior position.
·
A firm understanding of internal
auditing standards
·
Membership in a professional body
·
Able to integrate understanding of
industry trends and vulnerabilities to identify future possibilities,
opportunities and risks.
·
Knowledge and application of Internal
Audit standards in financial services industry
·
Proactively review and recommend
security quality improvements in line with technological and product changes.
·
Ability to understand and document
workflows and business processes.
·
Knowledge and effective application
of all relevant banking policies, processes, procedures and guidelines to
consistently achieve required compliance standards or benchmarks.
·
Organized; able to work both
independently or in a team setting.
·
Ability to identify solutions that effectively
address business and control needs.
·
Interpersonal skills to effectively
communicate audit results to functional heads and other stakeholders.
·
Self-empowerment to enable
development of open communication, teamwork and trust that are needed to support
true performance
Job Title: Internal Audit Assistant
Department: Internal Audit and Risk
Position reports to: Internal Audit Officer
Position Supervises: Audit Assistant
Department: Internal Audit and Risk
Position reports to: Internal Audit Officer
Position Supervises: Audit Assistant
Purpose of the Job: Effective implementation of internal control
systems, policies and procedures as approved by management
Main Duties and Responsibilities
The Duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
Main Duties and Responsibilities
The Duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
·
Carry out routine Audits in
accordance to policies and procedures.
·
Participate in preparation of audit
procedures of a given assignment in collaboration with supervisors
·
Draft audit reports on assignment for
review with supervisors
·
Review audit reports or findings with
assigned auditors
·
Carry out audit tests and procedures
as required
·
Check maintenance of accurate
accounting records
·
Conduct special audit assignments as
assigned
·
Participate in planning the scope and
methodology of audits.
·
Conduct routine audits as per the
audit plan and as agreed with the Internal Audit Officer.
·
Review internal controls and system
processes for assurance and validity of data.
·
Prepare working papers that
demonstrate work done in the field, referenced and documented.
·
Maintain confidentiality of records
and information obtained during the course of audit work.
·
Justify audit findings by use of
audit working papers.
·
Write and provide draft audit reports
for review
·
Carry out spot checks and special
assignments as directed
Perform any other duties as may be
assigned from time to time
Key Result Areas:
The jobholder’s accountability areas are as follows;
Key Result Areas:
The jobholder’s accountability areas are as follows;
·
Effective cost control
·
Safety of accountable documents and
information
·
Timely preparation of reports
·
Accurate records
·
Compliance of operations to internal
control systems
Knowledge and Skills Required:
The jobholder must possess;
The jobholder must possess;
·
Bachelors Degree in Accounting,
Finance, Economics or Business Administration
·
A CPA finalist
·
At least 3 years progressive
experience in audit or accounting (preferably audit)
·
IT literate and proficient in
accounting software applications.
·
Technical skills to effectively
perform audit activities
·
A firm understanding of internal
auditing standards
·
Technical skills to effectively
perform audit activities
·
Good oral and written communication
skills
·
Interpersonal skills and professional
appearance
·
Proficiency in computer applications
to analyze and interpret data.
Job Title: Records Officer
Department: Branch Operations
Position reports to: Head of Business Operations
Position Supervises: Branch Records Officers II
Department: Branch Operations
Position reports to: Head of Business Operations
Position Supervises: Branch Records Officers II
Purpose of the Job: To maintain accurate and appropriate records within
the approved systems, policies and procedures for efficient management of
Society records.
Main Duties and Responsibilities
The duties and responsibilities are as follows;
Operational Roles and Responsibilities
Main Duties and Responsibilities
The duties and responsibilities are as follows;
Operational Roles and Responsibilities
·
Shelve both active and archive member
files, using the set record keeping policies
·
Registration of new members which
involves:
1.
Receiving the membership forms from
customer care,
2.
Confirmation of the membership
by checking the ID number, membership, number and payroll in the system, if the
member is not registered
3.
Separation of the M-Sacco,
nominee, and ATM forms
4.
Data entry of the details in the
system which includes the name, ID number, phone number, nominee details and
payroll numbers.
·
Assign member numbers to forms by
entering member details in the system
·
Retrieval of all loan files, recovery
files and dormant account files on daily requests;
·
Weed out semi active files, which
involves the following
1.
Checking in the system for in active
or different categories of files that are to be weeded
2.
Periodically updating the status of
the semi active files in set database
·
Create new volumes of files that are
bulky which involves
1.
Periodically checking in the shelves
for bulky files that need to be thinned
2.
Opening a new files as may be
directed
3.
Closing the bulky files and labeling
them accordingly
4.
Periodically updating the status of
the new files online
·
Repair and replacement of torn
files that may be in the registry
·
Catalogue and index of records as may
be required
·
Backup records by scanning documents
and saving them online
·
Conduct data entry and carry out
foliation
·
M-Sacco processing which includes:
1.
Receipt of the forms and confirming
that the passport photo, ID, Safaricom phone number and signature are indicated
2.
Scanning of identification documents,
the photo and signature and saving all scanned items into the system.
3.
Capturing the Contact details and
M-Sacco serial numbers in the system
4.
Having scanned documents physically
taken to FOSA for approval
5.
Sending back incomplete documents to
customer care clearly marked to show what needs to be added for the form to be
complete.
·
Handle any phone enquiries that come
through to registry
Perform any other duties as may be
assigned from time to time
Key Result Areas:
The accountability areas are;
Key Result Areas:
The accountability areas are;
·
Quality services to members
·
Maintenance of accurate records
·
Availability of records
·
Backing up of records
·
Verification of records
Knowledge and Skills Required:
The job holder must possess:
The job holder must possess:
·
Degree in Archive and Records
management
·
Post graduate qualifications records
management
·
Certificate in information management
·
Membership in a professional body
·
Must be computer literate
·
Minimum of 4 years experience in
related field
·
Ability to work with minimum supervision.
·
Ability to manage information
·
Good interpersonal and communication
skills
Job Title: Procurement & Administration Officer
Division: Human Resources and Administration
Position Reports to: Human Resource and Administration Manager
Division: Human Resources and Administration
Position Reports to: Human Resource and Administration Manager
Position Supervises
·
Receptionist / Telephone Operator
·
Drivers/Messengers
Job Summary: Responsible for the coordination of office
operations, procurement and resources mobilization to facilitate organizational
effectiveness and efficiency
Main Duties and Responsibilities
The jobholder’s duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
Main Duties and Responsibilities
The jobholder’s duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
·
Supporting the Human Resource and
Administration Manager in overseeing general office administration of Chai
Sacco by managing office space, maintaining service contracts, managing office
equipment and monitoring administrative costs;
·
Implementing office administrative
procedures and policies at Chai Sacco as may be directed by the head of
department.
·
Ensuring that office supplies and
inventory are adequately replenished.
·
Implementing office safety
measures at Chai Sacco including Fire drills, First Aid Activities etc;
·
Supporting the HR and Admin Manager
in organizing and setting up staff functions such as management meeting, long service
award ceremonies, team building, birthdays etc;
·
Supporting the HR and Admin Manager
in managing the company vehicles by coordinating vehicle maintenance, motor
vehicle insurance activities, maintaining a user log of the vehicles and
sourcing for outsourced taxi services
·
Supporting the HR and Admin Manager
in overseeing the renewal of office licenses and relevant business
license
·
Preparing requests for proposals/
quotations and prepare comparison of various quotations
·
Maintaining procurement records and
managing Society inventory
·
Preparing reports on procurement
activities as per guidelines
·
Conducting research to ascertain best
products and services in terms of best value, quality and delivery
·
Forecasting price trends
·
Attending internal meetings, taking
minutes and following up on actionable areas
Perform any other duties as assigned
from time to time.
Key Result Areas:
The accountability areas are:
Key Result Areas:
The accountability areas are:
·
Maintenance of sound administration
policies.
·
Healthy and safe work environment.
·
Proper management of office space
·
Efficient coordination of staff
functions
·
Timely procurement of items
·
Accurate reports on procurement
activities
·
Asset management
Knowledge and Skills Required:
The jobholder’s must possess;
The jobholder’s must possess;
·
Degree in Purchasing and Supply or
its equivalent from a recognised institution
·
Higher Diploma/ professional
certification will be an added advanatage
·
Minimum 3 years experience in
the application of procurement regulations
·
Member of a recognised institute of
purchasing and supply
·
Effective communication skills
·
Excellent planning and logistical
skills.
·
Strong analytical and problem solving
skills.
·
Good interpersonal and communication
skills.
Job Title: Customer Care Executives
Department: Branch Manager
Position reports to: Branch Operations Officer
Department: Branch Manager
Position reports to: Branch Operations Officer
Purpose of the Job: Enhance customer satisfaction through efficient and
effective and quality products and services so as to support attainment of the
Sacco goals and objectives
Main Duties and Responsibilities
The jobholder’s duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
Main Duties and Responsibilities
The jobholder’s duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
·
Receive and handle telephone
enquiries to ensure members are satisfied on the first call
·
Support in the generation of sales
leads through their interaction with members
·
Inform members of their account
balances an ensure that members understand their statements well
·
Assist members with completing
documentation as may be required
·
Keep in touch with all members to
monitor changes, need for new products from the Sacco and client visits.
·
Compile feedback/complaints in report
form and share with Branch Manager
·
Ensure provision of quality service
to customers
·
Participate in implementing customer
care policies and standards
·
Participate in developing guidelines
and standards for improving customer handling programs
·
Receive customer requests; attend to
daily customer complaints and follows up to ensure feedback is given and action
taken as soon as possible.
·
Handle customer complaints using set
customer service policies
·
Support in the generation of sales leads
through their interaction with customers
·
Consult with customers about their
product or service needs and requirements.
·
Inform customers of their account
balances and ensure that members understand their statements well
·
Assist clients with completing
documentation as may be required
·
Process the registration of members
into the Sacco following the laid down procedures and forwarding the
filled forms to the Branch Records Officer
·
Promote Chai Sacco’s customer service
charter by ensuring that it is strictly adhered to
·
Administer Customer Satisfaction
surveys under the guidance of the Branch Manager
·
Opening of new junior accounts,
and ensuring that the junior accounts forms are given to FOSA for activation
·
Keep in touch with all customers to monitor
changes, need for new products from the Sacco and client visits.
·
Compile feedback/complaints in report
form and share with Branch Manager
·
Giving advice to the members by
educating them on how they will invest and save wisely.
·
Explaining to customers the different
types of loans and credit options that are available
·
Providing member’s advisory and
education service as well as training members on loan eligibility requirements,
qualification, use and repayment.
Perform any other duties as may be
assigned from time to time
Key Result Areas:
The jobholder’s accountability areas are as follows
Key Result Areas:
The jobholder’s accountability areas are as follows
·
Improved customer satisfaction
indices
·
Seamless customer service to all
customers
·
Efficient customer service delivery
·
Increased market share
Knowledge and Skills Required:
The jobholder must possess;
The jobholder must possess;
·
Diploma in Business Administration,
Public relations or Marketing
·
A minimum two years progressive
working experience in customer service, marketing or administrative function in
a related organization
·
Proven expertise in report writing,
communication, negotiation, coordinating and planning skills absolutely
required
·
Creativity and the ability to
innovate
·
Strong commitment and passion to
customer service
·
Diplomacy, Public Relations and
Corporate Affairs management experience.
·
Excellent oral communication skills
are required to speak effectively and with diplomacy to customers
·
Excellent customer service skills
·
Ability to handle complaints in a
polite; empathetic and professional manner
·
Ability to use a positive, constructive,
and solution-focused approach whenever conflict arises
·
Dynamic and energized individual.
·
Ability to multi task
·
Maintains high levels of integrity
and confidentiality of client information.
·
Excellent telephone etiquette
·
Must be able to work in a fast paced
environment.
·
Must have excellent organizational
and time management skills.
Job Title: Loans Assistants
Department: Loans
Position Reports to: Assistant Accountant
Department: Loans
Position Reports to: Assistant Accountant
Purpose of the Job: Develops loan applications by evaluating applicant
information and documentation
Main Duties and Responsibilities:
The duties and responsibilities are;
Operational Roles and Responsibilities
Main Duties and Responsibilities:
The duties and responsibilities are;
Operational Roles and Responsibilities
·
Participate in processing loan
applications
·
Participate in appraising loan
applications
·
Process over deductions
·
Process and issue clearance forms to
members
·
Ensure proper recording of processing
documents
·
File and document all paperwork
related to loan applications
·
Assist in the development and
maintenance of sound loan processing procedures
·
Participate in training new members
on loan products
·
Prepare management reports on loan
processing as required
·
Manage customer enquiries and
complains pertaining to loan processing on time
·
Perform any other duties as assigned
from time to time.
Key Result Areas:
The jobholder’s accountability areas are as follows
The jobholder’s accountability areas are as follows
·
Preparation of accurate reports on
status of Loans
·
Ensure that all application are acted
on and forwarded for approval
·
Communicate to the members of their
loan position.
Knowledge and Skills Required:
The jobholder must possess
The jobholder must possess
·
A Bachelors Degree in Business or
related field
·
Minimum CPA II.
·
Minimum 2 years general accounting
experience
·
Good communications skills, Excellent
interpersonal skills, Well organized, Honesty and integrity, Team player.
·
Computer literacy skills with
experience working with Accounting Packages
·
Demonstrated experience in Microsoft
Office, spreadsheet applications and computerized accounting systems
·
Strong strategic advisory and
analytical skills.
·
Fluent in English with excellent
communications, presentation and inter-personal skills.
Job Title: Branch Assistant Accountants
Department: Branch Operations
Position Reports to: Branch Manager
Position Supervises: Loans Assistant
Department: Branch Operations
Position Reports to: Branch Manager
Position Supervises: Loans Assistant
Purpose of the Job: Co-ordination of financial operations at the branch
level and maintenance of updated financial transactions
Main Duties and Responsibilities
The jobholder’s duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
Main Duties and Responsibilities
The jobholder’s duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
·
Maintain accounting controls by
implementing accounting policies and procedures at the branch.
·
Provide operational financial support
and guidance on budgeting and financial performance.
·
Ensure proper books of accounting are
maintained and kept up to date,
·
Ensure suppliers are paid on time and
in accordance to the Society’s policy,
·
Prepare and interpret branch
financial reports listed below.
1.
Monthly finance reports
2.
Quarterly management reports
·
Participate in the overall financial
performance and reporting.
·
Verify authenticity of financial
transactions before posting, approve journal entries,
·
Ensure timely preparation of
reconciliation statements and returns as and when required and giving
explanation of variances
·
Liaise with Internal and External
auditors and responding to queries, observations and recommendations.
·
Assist in the preparation of the
branch’s standards of financial operations.
·
Manage member accounts in the
following way:
1.
Process refunds-shares, over
deductions, deceased cases, and withdrawals
2.
Ensure that disbursed loans are sent
to outstations / members for recovery immediately after disbursement.
3.
Assist in ensuring that cheques and
cash are received and receipted within the set deadlines.
4.
Ensure that the received cheques/
cash are updated to reflect in the member statement within the set deadlines.
5.
Ensure that corporate members are
called and advised to place standing orders to repay their loans and ensuring
that those paying through cash/cheques do that as per the requirements.
6.
Follow up with defaulted loans to get
a payment plan and /or attach the defaulted loans to guarantors as per the
policy.
7.
Ensure that clearances are raised and
followed up for payment.
8.
Liaise with debt collectors to issue
them with files which the internal debt collection department has not made any
progress.
9.
Preparation of delinquency reports.
10.
Communication to guarantors once a
loan is defaulted.
11.
Ensure timely and prudent processing
of withdrawals
12.
Ensure members are issued with their
statement every quarter,
·
Ensure implementation of accounts
receivable policy
·
Ensure members statements are printed
and distributed as per policy
·
Approve journal vouchers
·
Preparation of over recovery reports
·
Advising management of developing
issues on recovery
·
Approve clearance documentation
·
Supervise recovery and remittances
and monitor reports and operations from the member’s accounts,
Perform any other duties as may be
assigned from time to time.
Key Result Areas:
The accountability areas are;
Key Result Areas:
The accountability areas are;
·
Efficient accounting practice
·
Sound commercial decisions based on
financial information.
·
Delivering on financial reporting
Knowledge and Skills Required:
The jobholder must possess;
The jobholder must possess;
·
A Bachelors degree in Business or
related field
·
CPA (K) /ACCA Qualification
·
A minimum five years work experience
in a similar set up
·
Membership of a recognized
professional accounting institute is an added advantage
·
Computer literacy skills with
experience working with Accounting Packages
·
Demonstrated experience in Microsoft
Office, spreadsheet applications and computerized accounting systems
·
Strong strategic advisory and analytical
skills.
·
Fluent in English with excellent
communications, presentation and inter-personal skills.
·
Membership of a recognized
professional accounting institute is a must.
Job Title: Branch Treasury Accountants
Department: Branch Operations
Position reports to: Branch Manager
Position Supervises: Tellers / Cashiers
Department: Branch Operations
Position reports to: Branch Manager
Position Supervises: Tellers / Cashiers
Purpose of the Job: To oversee all treasury functions at the branch
level in order to ensure effective running of the branch
Main Duties and Responsibilities:
The duties and responsibilities are;
Operational Duties and Responsibilities
Main Duties and Responsibilities:
The duties and responsibilities are;
Operational Duties and Responsibilities
·
Handling the treasury i.e. the lock
code and the keys and giving out money to the tellers as well carrying out
reconciliations on closure.
·
Reconcile daily cash collections and
preparation of cash summaries/ daily cash report
·
Coordinate cash in transit services
·
Investigate cash variances and ensure
timely resolution
·
Prepare monthly journal entries for
review by the Branch Manager
·
Participate in month-end close
processes by providing relevant treasury data
·
Supervise tellers/cashiers and ensure
they adhere to work schedule
·
Make cash payments as may be required
·
Issue petty cash to staff and ensure
timely accounting for the same
·
Verify petty cash vouchers for proper
documentation
·
Ensure security and safe keeping of
cheques and receipt books
·
Maintaining both BOSA & FOSA
cheque register
·
Support the Branch Operations officer
in enforcing internal controls and procedures to promote more effective and
efficient operations.
·
Participate in annual audits as may be
directed
Perform any other duties as may be
assigned from time to time.
Key Result Areas:
The jobholder’s accountability areas are as follows;
Key Result Areas:
The jobholder’s accountability areas are as follows;
·
Safe custody of cash
·
Accurate financial documentation
·
Positive corporate image
·
Safety of accountable documents
·
Timely banking
Knowledge and Skills Required:
The job holder must possess
The job holder must possess
·
A Bachelors Degree in Business or
related field
·
A minimum CPA finalist
·
At least 3 years experience
·
Membership of a recognized
professional accounting institute is an added advantage
·
Certification in Computer Packages.
·
Must have attention to detail and a
team player.
·
Excellent leadership skills
·
Excellent communication and
interpersonal skills.
·
Highly developed financial and
analytical abilities with a strong attention to detail and accuracy.
·
Must be able to work in a fast paced
environment.
·
Must have excellent organizational
and time management skills.
·
Strong interpersonal, analytical and
organizational skills.
Job Title: Tellers
Department: Branch Operations
Position Reports to: Branch Treasury Accountant
Department: Branch Operations
Position Reports to: Branch Treasury Accountant
Purpose of the Job: To effectively handle customer transactions over
the counter by delivering excellent client service and maximizing client
solutions
Main Duties and Responsibilities
The jobholder’s duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
Main Duties and Responsibilities
The jobholder’s duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
·
Process routine over the counter
transactions in the branches
·
Disburse money over the counter to
customers
·
Deposit cash that is received over
the counter from customers
·
Process deposit and withdrawal slips
·
Receive checks and loan payments that
are made over the counter
·
Record all transactions using the
system provided
·
Promote the Sacco’s products and
handle queries raised at the counter
·
Arrange for the appropriate approval
when the amount to be withdrawn exceeds teller’s threshold
·
Prepare teller reconciliation report
·
Return the balance of cash to the
Treasury before close of day’s business
·
Posting of salaries and C7
remittances to members accounts
·
Carrying out M-pesa cash operations
Perform any other duties as may be
assigned
Key Result Areas:
The accountability areas are;
Key Result Areas:
The accountability areas are;
·
Efficient accounting practice
·
Accurate maintenance of records
·
Customer Care
Knowledge and Skills Required:
The job holder must possess;
The job holder must possess;
·
A Degree in Business, Finance or
Economics
·
A minimum CPA Part II
·
A minimum of one year experience in a
similar role
·
Computer proficiency in computer
application, especially in accounting packages and systems
·
Ability to work well under pressure
·
Trustworthy and reliable individual
Job Title: Branch Marketing Officers
Department: Branch
Operations
Position reports to: Branch Manager
Position Supervises: Sales Representatives
Position reports to: Branch Manager
Position Supervises: Sales Representatives
Purpose of the Job: To support the Branch Manager in implementing
marketing strategies of the organization at the branch level
Main Duties and Responsibilities:
The duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
Main Duties and Responsibilities:
The duties and responsibilities are outlined as follows;
Operational Roles and Responsibilities
·
Implement all marketing and business
growth strategies
·
Sell and market all Sacco products
·
Coach, train and supervise the Sales
Representative to ensure targets are met.
·
Collection of competitor’s
intelligence and reporting of the same to Branch Manager.
·
Keep in safe custody all marketing
materials i.e. brochures, banners, tapes etc
·
Preparation of monthly business
report for the area
·
Participate in trade fairs, marketing
promotions, road shows and any other publicity campaign as may be assigned and
providing reports on the same
·
Liaison office in charge of ensuring
that information is disseminated to members on time
·
Carry out customer survey and ensure
customer service is up to the standard.
·
Pass Sacco information to the
customers on any new policies that may be implemented
·
Visit clients to get
complaints/comments and handling complaints at the field level
Perform any other duty as may be
assigned from time to time
Key Result Areas:
The accountability areas are as follows
Key Result Areas:
The accountability areas are as follows
·
Improved customer satisfaction
·
Increased market share
·
Comparative analysis of markets
trends
·
Efficient marketing strategies for all
the Sacco’s products and services
Knowledge and Skills Required:
The jobholder must possess;
The jobholder must possess;
·
A Bachelors degree in marketing or
related field
·
A minimum four years progressive
working experience in a dynamic service organization.
·
Proven track record in implementing
marketing successful programs.
·
Business savvy.
·
Creative and innovative.
·
Excellent communication, influencing
and presentation skills.
Job Title: Branch Managers
Department: Branch Operations
Position reports to: Head of Branch Operations
Department: Branch Operations
Position reports to: Head of Branch Operations
Position Supervises
·
Branch Operations Officer
·
Branch Treasury Accountant
·
Branch Assistant Accountant
·
Loans/Credit Officer
·
Records Officer
·
Marketing Officer
Purpose of the Job: Ensure continuous development and effective
management of products, services with a view to achieving set goals and
objectives of the Society at the Branch Level
Main Duties and Responsibilities
The duties and responsibilities are as follows;
Managerial Roles and Responsibilities
Main Duties and Responsibilities
The duties and responsibilities are as follows;
Managerial Roles and Responsibilities
·
Oversee operations in the branch and
ensuring branch compliance with operational guidelines and procedures.
·
Ensure proper and efficient
management of branch treasury.
·
Ensure proper handling of cash in
transit to and from the branch.
·
Supervision and monitoring of staff
at the branch level.
·
Oversee performance management of
staff at the branch level
·
Facilitate loan approval,
disbursement and monitoring the recovery.
·
Foster customer relations and
safeguarding the organization’s corporate image.
·
Monitor and approve payments in
accordance with approved budgets and authorized expenditure.
·
Ensure preparation of accurate
monthly reports and any other report if and when required.
·
Adequate implementation of internal
controls to safeguard the members funds, property and assets of the Society.
·
Facilitate marketing of the Society’s
products and services at branch level.
·
Implement and sustain branch
strategies for growth in line with the Society’s strategies and set targets.
·
Authorize and approve transactions,
and other services within the delegated authority and countersigned by another
authorised officer when necessary.
·
Implement control mechanism that will
ensure operations in the Branch are in accordance with basic operational risk
principles, and department manuals.
Operational Roles and
Responsibilities
·
Communicating with appropriate
management and staff personnel as well as providing periodic reports
·
Ensures that the branch is properly
staffed and that the employee is trained to meet customer service needs as well
as sales objectives.
·
Provides for the proper security,
maintenance, and cleanliness of the branch
·
Be accountable for customer service,
sales performance and the general image of the Society at the branch level.
·
Reviews employee performance
throughout the probationary period and on a annual basis thereafter
·
Continually review and measure team
activities against performance targets.
·
Provides periodic reports to the
Branch Operations Manager and other groups as required.
Perform any other duties as may be
assigned from time to time
Key Result Areas:
The accountability areas are as follows
Key Result Areas:
The accountability areas are as follows
·
Increased market share
·
Improve and sustain high standards of
customer service
·
Achievement of targets
·
Increased awareness of the Sacco’s
products and services
·
Timely resolution of customer service
complaints
·
Efficient customer marketing
strategies
·
Effective cost control
·
Proficient interpersonal relations,
communicative, and sales skills;
·
Demonstrated management and
supervisory skills sufficient to manage
·
Commercial lending authority;
·
A thorough knowledge of the features
and benefits of all Sacco products and services;
·
A working knowledge of Sacco
operating policies and procedures;
·
visual and auditory skills;
Knowledge and Skills Required:
The jobholder must possess;
The jobholder must possess;
·
A bachelors degree in business
Administration, Finance or Marketing or equivalent;
·
A minimum of five years work
experience in a similar set up
·
Membership in a professional body
·
Must be computer literate
·
Strong interpersonal skills with
excellent communications and presentation skills.
·
Ability to focus and execute on
defined projects, with the potential to grow the business
How to Apply
Interested candidates who meet the set criteria may submit their applications with a detailed CV, copies of their certificates & national ID, and names and contacts of three referees, expected remuneration and daytime telephone contacts in a cleared marked envelope “APPLICATION FOR ......” to:
The Chief Executive Officer,
Interested candidates who meet the set criteria may submit their applications with a detailed CV, copies of their certificates & national ID, and names and contacts of three referees, expected remuneration and daytime telephone contacts in a cleared marked envelope “APPLICATION FOR ......” to:
The Chief Executive Officer,
Chai SACCO Society Ltd,
KTDA Plaza, 4th Floor,
P.O. Box 278-00200,
Nairobi.
Application deadline: Wednesday, 23rd September 2015.
Only short-listed candidates will be contacted.
Chai Sacco is an equal opportunity employer.
Application deadline: Wednesday, 23rd September 2015.
Only short-listed candidates will be contacted.
Chai Sacco is an equal opportunity employer.