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Chai SACCO Society Ltd is a leading deposit taking Savings and Credit Co-operative Society Ltd with nationwide membership. 
The SACCO has two fully pledged branches in Nairobi and Litein, and a marketing Office in Mombasa.
 
We are looking for a self-driven and results-oriented person to fill the following position:-

Job Title: Internal Audit and Risk Manager

Division / Department: Internal Audit and Risk

Position Reports to: Audit Committee

Position Supervises: Internal Audit Officer


Purpose of the Job: Continuously ensure internal control systems, risk management and governance, procedures and policies with a view to minimize risk exposure for utilization of assets and other resources.

Main Duties and Responsibilities:

The jobholder’s roles and responsibilities are outlined as follows;

Operational Roles and Responsibilities
·                     Develop internal control measures and organize regular review of internal control measures
·                     Develop annual audit plans for approval by appropriate authority and ensuring that routine audits are carried out as per agreed plan.
·                     Ensure compliance with the laid down internal controls, all Sacco policies and other statutory requirements
·                     Develop risk and compliance framework on the Society’s overall risk management strategies and annual work plans.
·                     Conduct discussions with line Managers on commencement and completion of all audits.
·                     Check the soundness of accounting procedures and reliability of financial records and reports
·                     Carry out of investigations in the Sacco as the need may arise
·                     Ensure compliance with the policies, plans, procedures, statutory requirements and regulations
·                     Safeguarding assets and, as appropriate, verify the existence of such assets by independently appraising the Sacco operations to ensure assets are safeguarded.
·                     Ensure operations or programs are consistent with established objectives and goals and that the operations are being carried out as planned
·                     Liaise with external auditors to foster co-operation, reduce duplication of effort and ensure appropriate sharing of information
·                     Advise management on external audit queries
·                     Guarantees complete confidentiality of records and information obtained during the course of audit jobs.
·                     Carry out audits and investigations and recommends remedial actions as per operational procedures requirements.
Operational Roles and Responsibilities
·                     Develop and maintain a sound audit manual detailing audit practices, procedures and standards
·                     Determine the accuracy and reliability of accounting records by analyzing systems and internal controls.
·                     Ensure audit working papers are properly prepared, referenced, reviewed and documented systematically.
·                     Prepare management reports as required
·                     Supervising, training and appraising staff
·                     Participate in the preparation and implementation of the strategic plan
·                     Review and evaluate the financial controls, systems, procedures, books of account, financial statements and periodic financial reports
·                     Assist in coordinating the activities of the Audit and Supervisory committees in consultation with the office of the C.E.O
·                     Participating in preparation and implementation of the strategic plan
Perform any other duties as may be assigned from time to time

Key Result Areas:

The jobholder’s accountability areas are as follows;
·                     Effective utilization of resources.
·                     Compliance to policies, procedures, standards and controls.
·                     Costs control.
·                     Risk management and safety of assets.
·                     Compliance to safety regulations and procedures
·                     Ensure internal checks and balances in the Sacco’s finances
·                     Security of the existing financial systems
Knowledge and Skills Required:

The jobholder must possess
·                     Masters degree in Finance or related field
·                     A Business related degree.
·                     CPA (K) /ACCA Qualification
·                     Five (5) Years working in a Finance function with a minimum 4 years auditing experience in a senior position.
·                     A firm understanding of internal auditing standards
·                     Membership in a professional body
·                     Able to integrate understanding of industry trends and vulnerabilities to identify future possibilities, opportunities and risks.
·                     Knowledge and application of Internal Audit standards in financial services industry
·                     Proactively review and recommend security quality improvements in line with technological and product changes.
·                     Ability to understand and document workflows and business processes.
·                     Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
·                     Organized; able to work both independently or in a team setting.
·                     Ability to identify solutions that effectively address business and control needs.
·                     Interpersonal skills to effectively communicate audit results to functional heads and other stakeholders.
·                     Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance

Job Title: Internal Audit Assistant

Department:
 Internal Audit and Risk

Position reports to:
 Internal Audit Officer

Position Supervises: Audit Assistant

Purpose of the Job: Effective implementation of internal control systems, policies and procedures as approved by management

Main Duties and Responsibilities

The Duties and responsibilities are outlined as follows;

Operational Roles and Responsibilities
·                     Carry out routine Audits in accordance to policies and procedures.
·                     Participate in preparation of audit procedures of a given assignment in collaboration with supervisors
·                     Draft audit reports on assignment for review with supervisors
·                     Review audit reports or findings with assigned auditors
·                     Carry out audit tests and procedures as required
·                     Check maintenance of accurate accounting records
·                     Conduct special audit assignments as assigned
·                     Participate in planning the scope and methodology of audits.
·                     Conduct routine audits as per the audit plan and as agreed with the Internal Audit Officer.
·                     Review internal controls and system processes for assurance and validity of data.
·                     Prepare working papers that demonstrate work done in the field, referenced and documented.
·                     Maintain confidentiality of records and information obtained during the course of audit work.
·                     Justify audit findings by use of audit working papers.
·                     Write and provide draft audit reports for review
·                     Carry out spot checks and special assignments as directed
Perform any other duties as may be assigned from time to time

Key Result Areas:

The jobholder’s accountability areas are as follows;
·                     Effective cost control
·                     Safety of accountable documents and information
·                     Timely preparation of reports
·                     Accurate records
·                     Compliance of operations to internal control systems
Knowledge and Skills Required:

The jobholder must possess;
·                     Bachelors Degree in Accounting, Finance, Economics or Business Administration
·                     A CPA finalist
·                     At least 3 years progressive experience in audit or accounting (preferably audit)
·                     IT literate and proficient in accounting software applications.
·                     Technical skills to effectively perform audit activities
·                     A firm understanding of internal auditing standards
·                     Technical skills to effectively perform audit activities
·                     Good oral and written communication skills
·                     Interpersonal skills and professional appearance
·                     Proficiency in computer applications to analyze and interpret data.

Job Title: Records Officer

Department: Branch Operations

Position reports to: Head of Business Operations

Position Supervises: Branch Records Officers II
 

Purpose of the Job: To maintain accurate and appropriate records within the approved systems, policies and procedures for efficient management of Society records.

Main Duties and Responsibilities

The duties and responsibilities are as follows;

Operational Roles and Responsibilities
·                     Shelve both active and archive member files, using the set record keeping policies
·                     Registration of new members which involves:
1.          Receiving the membership forms from customer care,
2.          Confirmation  of the membership by checking the ID number, membership, number and payroll in the system, if the member is not registered
3.          Separation of  the M-Sacco, nominee, and ATM forms
4.          Data entry of the details in the system which includes the name, ID number, phone number, nominee details and payroll numbers.
·                     Assign member numbers to forms by entering member details in the system
·                     Retrieval of all loan files, recovery files and dormant account files on daily requests;
·                     Weed out semi active files, which involves the following
1.          Checking in the system for in active or different categories of files that are to be weeded
2.          Periodically updating the status of the semi active files in set database
·                     Create new volumes of files that are bulky which involves
1.          Periodically checking in the shelves for bulky files that need to be thinned
2.          Opening a new files as may be directed
3.          Closing the bulky files and labeling them accordingly
4.          Periodically updating the status of the new files online
·                     Repair  and replacement of torn files that may be in the registry
·                     Catalogue and index of records as may be required
·                     Backup records by scanning documents and saving them online
·                     Conduct data entry and carry out foliation
·                     M-Sacco processing which includes:
1.          Receipt of the forms and confirming that the passport photo, ID, Safaricom phone number and signature are indicated
2.          Scanning of identification documents, the photo and signature and saving all scanned items into the system.
3.          Capturing the Contact details and M-Sacco serial numbers in the system
4.          Having scanned documents physically taken to FOSA for approval
5.          Sending back incomplete documents to customer care clearly marked to show what needs to be added for the form to be complete.
·                     Handle any phone enquiries that come through to registry
Perform any other duties as may be assigned from time to time

Key Result Areas:

The accountability areas are;
·                     Quality services to members
·                     Maintenance of accurate records
·                     Availability of records
·                     Backing up of records
·                     Verification of records
Knowledge and Skills Required:

The job holder must possess:
·                     Degree in Archive and Records management
·                     Post graduate qualifications records management
·                     Certificate in information management
·                     Membership in a professional body
·                     Must be computer literate
·                     Minimum of 4 years experience in related field
·                     Ability to work with minimum supervision.
·                     Ability to manage information
·                     Good interpersonal and communication skills

Job Title: Procurement & Administration Officer

Division: 
Human Resources and Administration

Position Reports to: Human Resource and Administration Manager
 
Position Supervises
·                     Receptionist / Telephone Operator
·                     Drivers/Messengers

Job Summary: Responsible for the coordination of office operations, procurement and resources mobilization to facilitate organizational effectiveness and efficiency

Main Duties and Responsibilities

The jobholder’s duties and responsibilities are outlined as follows;

Operational Roles and Responsibilities
·                     Supporting the Human Resource and Administration Manager in overseeing general office administration of Chai Sacco by managing office space, maintaining service contracts, managing office equipment and monitoring administrative costs;
·                     Implementing office administrative procedures and policies at Chai Sacco as may be directed by the head of department.
·                     Ensuring that office supplies and inventory are adequately replenished.
·                     Implementing  office safety measures at Chai Sacco including Fire drills,  First Aid Activities etc;
·                     Supporting the HR and Admin Manager in organizing and setting up staff functions such as management meeting, long service award ceremonies, team building, birthdays etc;
·                     Supporting the HR and Admin Manager in managing the company vehicles by coordinating vehicle maintenance, motor vehicle insurance activities, maintaining a user log of the vehicles and sourcing for outsourced taxi services
·                     Supporting the HR and Admin Manager in overseeing  the renewal of office licenses and relevant business license
·                     Preparing requests for proposals/ quotations and prepare comparison of various quotations
·                     Maintaining procurement records and managing Society inventory
·                     Preparing reports on procurement activities as per guidelines
·                     Conducting research to ascertain best products and services in terms of best value, quality and delivery
·                     Forecasting price trends
·                     Attending internal meetings, taking minutes and following up on actionable areas
Perform any other duties as assigned from time to time.

Key Result Areas:

The accountability areas are:
·                     Maintenance of sound administration policies.
·                     Healthy and safe work environment.
·                     Proper management of office space
·                     Efficient coordination of staff functions
·                     Timely procurement of items
·                     Accurate reports on procurement activities
·                     Asset management
Knowledge and Skills Required:

The jobholder’s must possess;
·                     Degree in Purchasing and Supply or its equivalent from a recognised institution
·                     Higher Diploma/ professional certification will be an added advanatage
·                     Minimum 3  years experience in the application of procurement regulations
·                     Member of a recognised institute of purchasing and supply
·                     Effective communication skills
·                     Excellent planning and logistical skills.
·                     Strong analytical and problem solving skills.
·                     Good interpersonal and communication skills.

Job Title: Customer Care Executives

Department: Branch Manager

Position reports to: Branch Operations Officer 

Purpose of the Job: Enhance customer satisfaction through efficient and effective and quality products and services so as to support attainment of the Sacco goals and objectives

Main Duties and Responsibilities

The jobholder’s duties and responsibilities are outlined as follows;

Operational Roles and Responsibilities
·                     Receive and handle telephone enquiries to ensure members are satisfied on the first call
·                     Support in the generation of sales leads through their interaction with members
·                     Inform members of their account balances an ensure that members understand their statements well
·                     Assist members with completing documentation as may be required
·                     Keep in touch with all members to monitor changes, need for new products from the Sacco and client visits.
·                     Compile feedback/complaints in report form and share with Branch Manager
·                     Ensure provision of quality service to customers
·                     Participate in implementing customer care policies and standards
·                     Participate in developing guidelines and standards for improving customer handling programs
·                     Receive customer requests; attend to daily customer complaints and follows up to ensure feedback is given and action taken as soon as possible.
·                     Handle customer complaints using set customer service policies
·                     Support in the generation of sales leads through their interaction with customers
·                     Consult with customers about their product or service needs and requirements.
·                     Inform customers of their account balances  and  ensure that members understand their statements well
·                     Assist clients with completing documentation as may be required
·                     Process the registration of members into the  Sacco following the laid down procedures and forwarding the filled forms to the Branch Records Officer
·                     Promote Chai Sacco’s customer service charter by ensuring that it is strictly adhered to
·                     Administer Customer Satisfaction surveys under the guidance of the Branch Manager
·                     Opening of new junior accounts,  and ensuring that the junior accounts forms are given to FOSA for activation
·                     Keep in touch with all customers to monitor changes, need for new products from the Sacco and client visits.
·                     Compile feedback/complaints in report form and share with Branch Manager
·                     Giving advice to the members by educating them on how they will invest and save wisely.
·                     Explaining to customers the different types of loans  and credit options that are available
·                     Providing member’s advisory and education service as well as training members on loan eligibility requirements, qualification, use and repayment.
Perform any other duties as may be assigned from time to time

Key Result Areas:

The jobholder’s accountability areas are as follows
·                     Improved customer satisfaction indices
·                     Seamless customer service to all customers
·                     Efficient customer service delivery
·                     Increased market share
Knowledge and Skills Required:

The jobholder must possess;
·                     Diploma in Business Administration, Public relations or Marketing
·                     A minimum two years progressive working experience in customer service, marketing or administrative function in a related organization
·                     Proven expertise in report writing, communication, negotiation, coordinating and planning skills absolutely required
·                     Creativity and the ability to innovate
·                     Strong commitment and passion to customer service
·                     Diplomacy, Public Relations and Corporate Affairs management experience.
·                     Excellent oral communication skills are required to speak effectively and with diplomacy to customers
·                     Excellent customer service skills
·                     Ability to handle complaints in a polite; empathetic and professional manner
·                     Ability to use a positive, constructive, and solution-focused approach whenever conflict arises
·                     Dynamic and energized individual.
·                     Ability to multi task
·                     Maintains high levels of integrity and confidentiality of client information.
·                     Excellent telephone etiquette
·                     Must be able to work in a fast paced environment.
·                     Must have excellent organizational and time management skills.

Job Title: Loans Assistants

Department: Loans

Position Reports to: Assistant Accountant
 

Purpose of the Job: Develops loan applications by evaluating applicant information and documentation

Main Duties and Responsibilities:

The duties and responsibilities are;

Operational Roles and Responsibilities
·                     Participate in processing loan applications
·                     Participate in appraising loan applications
·                     Process over deductions
·                     Process and issue clearance forms to members
·                     Ensure proper recording of processing documents
·                     File and document all paperwork related to loan applications
·                     Assist in the development and maintenance of sound loan processing procedures
·                     Participate in training new members on loan products
·                     Prepare management reports on loan processing as required
·                     Manage customer enquiries and complains pertaining to loan processing on time
·                     Perform any other duties as assigned from time to time.
Key Result Areas:

The jobholder’s accountability areas are as follows
·                     Preparation of accurate reports on status of Loans
·                     Ensure that all application are acted on and forwarded for approval
·                     Communicate to the members of their loan position.
Knowledge and Skills Required:

The jobholder must possess
·                     A Bachelors Degree in Business or related field
·                     Minimum CPA II.
·                     Minimum 2 years general accounting experience
·                     Good communications skills, Excellent interpersonal skills, Well organized, Honesty and integrity, Team player.
·                     Computer literacy skills with experience working with Accounting Packages
·                     Demonstrated experience in Microsoft Office, spreadsheet applications and computerized accounting systems
·                     Strong strategic advisory and analytical skills.
·                     Fluent in English with excellent communications, presentation and inter-personal skills.

Job Title: Branch Assistant Accountants

Department:
 Branch Operations

Position Reports to: Branch Manager

Position Supervises: Loans Assistant

Purpose of the Job: Co-ordination of financial operations at the branch level and maintenance of updated financial transactions

Main Duties and Responsibilities

The jobholder’s duties and responsibilities are outlined as follows;

Operational Roles and Responsibilities
·                     Maintain accounting controls by implementing accounting policies and procedures at the branch.
·                     Provide operational financial support and guidance on budgeting and financial performance.
·                     Ensure proper books of accounting are maintained and kept up to date,
·                     Ensure suppliers are paid on time and in accordance to the Society’s policy,
·                     Prepare and interpret branch financial reports listed below.
1.          Monthly finance reports
2.          Quarterly management reports
·                     Participate in the overall financial performance and reporting.
·                     Verify authenticity of financial transactions before posting, approve journal entries,
·                     Ensure timely preparation of reconciliation statements and returns as and when required and giving explanation of variances
·                     Liaise with Internal and External auditors and responding to queries, observations and recommendations.
·                     Assist in the preparation of the branch’s standards of financial operations.
·                     Manage member accounts in the following way:
1.          Process refunds-shares, over deductions, deceased cases, and withdrawals
2.          Ensure that disbursed loans are sent to outstations / members for recovery immediately after disbursement.
3.          Assist in ensuring that cheques and cash are received and receipted within the set deadlines.
4.          Ensure that the received cheques/ cash are updated to reflect in the member statement within the set deadlines.
5.          Ensure that corporate members are called and advised to place standing orders to repay their loans and ensuring that those paying through cash/cheques do that as per the requirements.
6.          Follow up with defaulted loans to get a payment plan and /or attach the defaulted loans to guarantors as per the policy.
7.          Ensure that clearances are raised and followed up for payment.
8.          Liaise with debt collectors to issue them with files which the internal debt collection department has not made any progress.
9.          Preparation of delinquency reports.
10.       Communication to guarantors once a loan is defaulted.
11.       Ensure timely and prudent processing of withdrawals
12.       Ensure members are issued with their statement every quarter,
·                     Ensure implementation of accounts receivable policy
·                     Ensure members statements are printed and distributed as per policy
·                     Approve journal vouchers
·                     Preparation of over recovery reports
·                     Advising management of developing issues on recovery
·                     Approve clearance documentation
·                     Supervise recovery and remittances and monitor reports and operations from the member’s accounts,
Perform any other duties as may be assigned from time to time.

Key Result Areas:

The accountability areas are;
·                     Efficient accounting practice
·                     Sound commercial decisions based on financial information.
·                     Delivering on financial reporting
Knowledge and Skills Required:

The jobholder must possess;
·                     A Bachelors degree in Business or related field
·                     CPA (K) /ACCA Qualification
·                     A minimum five years work experience in a similar set up
·                     Membership of a recognized professional accounting institute is an added advantage
·                     Computer literacy skills with experience working with Accounting Packages
·                     Demonstrated experience in Microsoft Office, spreadsheet applications and computerized accounting systems
·                     Strong strategic advisory and analytical skills.
·                     Fluent in English with excellent communications, presentation and inter-personal skills.
·                     Membership of a recognized professional accounting institute is a must.

Job Title: Branch Treasury Accountants
Department: 
Branch Operations

Position reports to: Branch Manager

Position Supervises: Tellers / Cashiers

Purpose of the Job: To oversee all treasury functions at the branch level in order to ensure effective running of the branch

Main Duties and Responsibilities:

The duties and responsibilities are;

Operational Duties and Responsibilities
·                     Handling the treasury i.e. the lock code and the keys and giving out money to the tellers as well carrying out reconciliations on closure.
·                     Reconcile daily cash collections and preparation of cash summaries/ daily cash report
·                     Coordinate cash in transit services
·                     Investigate cash variances and ensure timely resolution
·                     Prepare monthly journal entries for review by the Branch Manager
·                     Participate in month-end close processes by providing relevant treasury data
·                     Supervise tellers/cashiers and ensure they adhere to work schedule
·                     Make cash payments as may be required
·                     Issue petty cash to staff and ensure timely accounting for the same
·                     Verify petty cash vouchers for proper documentation
·                     Ensure security and safe keeping of cheques and receipt books
·                     Maintaining both BOSA & FOSA cheque register
·                     Support the Branch Operations officer in enforcing internal controls and procedures to promote more effective and efficient operations.
·                     Participate in annual audits as may be directed
Perform any other duties as may be assigned from time to time.

Key Result Areas:

The jobholder’s accountability areas are as follows;
·                     Safe custody of cash
·                     Accurate financial documentation
·                     Positive corporate image
·                     Safety of accountable documents
·                     Timely banking
Knowledge and Skills Required:

The job holder must possess
·                     A Bachelors Degree in Business or related field
·                     A minimum CPA finalist
·                     At least 3 years experience
·                     Membership of a recognized professional accounting institute is an added advantage
·                     Certification in Computer Packages.
·                     Must have attention to detail and a team player.
·                     Excellent leadership skills
·                     Excellent communication and interpersonal skills.
·                     Highly developed financial and analytical abilities with a strong attention to detail and accuracy.
·                     Must be able to work in a fast paced environment.
·                     Must have excellent organizational and time management skills.
·                     Strong interpersonal, analytical and organizational skills.

Job Title: Tellers

Department: Branch Operations

Position Reports to: Branch Treasury Accountant

Purpose of the Job: To effectively handle customer transactions over the counter by delivering excellent client service and maximizing client solutions

 Main Duties and Responsibilities

The jobholder’s duties and responsibilities are outlined as follows;

Operational Roles and Responsibilities
·                     Process routine over the counter transactions in the branches
·                     Disburse money over the counter to customers
·                     Deposit cash that is received over the counter from customers
·                     Process deposit and withdrawal slips
·                     Receive checks and loan payments that are made over the counter
·                     Record all transactions using the system provided
·                     Promote the Sacco’s products and handle queries raised at the counter
·                     Arrange for the appropriate approval when the amount to be withdrawn exceeds teller’s threshold
·                     Prepare teller reconciliation report
·                     Return the balance of cash to the Treasury before close of day’s business
·                     Posting of salaries  and C7 remittances to members accounts
·                     Carrying out M-pesa cash operations
Perform any other duties as may be assigned

 Key Result Areas:

The accountability areas are;
·                     Efficient accounting practice
·                     Accurate maintenance of records
·                     Customer Care
Knowledge and Skills Required:

The job holder must possess;
·                     A Degree in Business, Finance or Economics
·                     A minimum CPA Part II
·                     A minimum of one year experience in a similar role
·                     Computer proficiency in computer application, especially in accounting packages and systems
·                     Ability to work well under pressure
·                     Trustworthy and reliable individual

Job Title: Branch Marketing Officers

Department: Branch Operations

Position reports to: Branch Manager

Position Supervises: Sales Representatives

Purpose of the Job: To support the Branch Manager in implementing marketing strategies of the organization at the branch level

Main Duties and Responsibilities:

The duties and responsibilities are outlined as follows;

Operational Roles and Responsibilities
·                     Implement all marketing and business growth strategies
·                     Sell and market all Sacco products
·                     Coach, train and supervise the Sales Representative to ensure targets are met.
·                     Collection of competitor’s intelligence and reporting of the same to Branch Manager.
·                     Keep in safe custody all marketing materials i.e. brochures, banners, tapes etc
·                     Preparation of monthly business report for the area
·                     Participate in trade fairs, marketing promotions, road shows and any other publicity campaign as may be assigned and providing reports on the same
·                     Liaison office in charge of ensuring that information is disseminated to members on time
·                     Carry out customer survey and ensure customer service is up to the standard.
·                     Pass Sacco information  to the customers on any new policies that may be implemented
·                     Visit clients to get complaints/comments and handling complaints at the field level
Perform any other duty as may be assigned from time to time

 Key Result Areas:

The accountability areas are as follows
·                     Improved customer satisfaction
·                     Increased market share
·                     Comparative analysis of markets trends
·                     Efficient marketing strategies for all the Sacco’s products and services
Knowledge and Skills Required:

The jobholder must possess;
·                     A Bachelors degree in marketing or related field
·                     A minimum four years progressive working experience in a dynamic service organization.
·                     Proven track record in implementing marketing successful programs.
·                     Business savvy.
·                     Creative and innovative.
·                     Excellent communication, influencing and presentation skills.

Job Title: Branch Managers

Department: Branch Operations

Position reports to: Head of Branch Operations

Position Supervises
·                     Branch Operations Officer
·                     Branch Treasury Accountant
·                     Branch Assistant Accountant
·                     Loans/Credit Officer
·                     Records Officer
·                     Marketing Officer
Purpose of the Job: Ensure continuous development and effective management of products, services with a view to achieving set goals and objectives of the Society at the Branch Level

Main Duties and Responsibilities

The duties and responsibilities are as follows;

Managerial Roles and Responsibilities
·                     Oversee operations in the branch and ensuring branch compliance with operational guidelines and procedures.
·                     Ensure proper and efficient management of branch treasury.
·                     Ensure proper handling of cash in transit to and from the branch.
·                     Supervision and monitoring of staff at the branch level.
·                     Oversee performance management of staff at the branch level
·                     Facilitate loan approval, disbursement and monitoring the recovery.
·                     Foster customer relations and safeguarding the organization’s corporate image.
·                     Monitor and approve payments in accordance with approved budgets and authorized expenditure.
·                     Ensure preparation of accurate monthly reports and any other report if and when required.
·                     Adequate implementation of internal controls to safeguard the members funds, property and assets of the Society.
·                     Facilitate marketing of the Society’s products and services at branch level.
·                     Implement and sustain branch strategies for growth in line with the Society’s strategies and set targets.
·                     Authorize and approve transactions, and other services within the delegated authority and countersigned by another authorised officer when necessary.
·                     Implement control mechanism that will ensure operations in the Branch are in accordance with basic operational risk principles, and department manuals.
Operational Roles and Responsibilities
·                     Communicating with appropriate management and staff personnel as well as providing periodic reports
·                     Ensures that the branch is properly staffed and that the employee is trained to meet customer service needs as well as sales objectives.
·                     Provides for the proper security, maintenance, and cleanliness of the branch
·                     Be accountable for customer service, sales performance and the general image of the Society at the branch level.
·                     Reviews employee performance throughout the probationary period and on a annual basis thereafter
·                     Continually review and measure team activities against performance targets.
·                     Provides periodic reports to the Branch Operations Manager and other groups as required.
Perform any other duties as may be assigned from time to time

Key Result Areas:

The accountability areas are as follows
·                     Increased market share
·                     Improve and sustain high standards of customer service
·                     Achievement of targets
·                     Increased awareness of the Sacco’s products and services
·                     Timely resolution of customer service complaints
·                     Efficient customer marketing strategies
·                     Effective cost control
·                     Proficient interpersonal relations, communicative, and sales skills;
·                     Demonstrated management and supervisory skills sufficient to manage
·                     Commercial lending authority;
·                     A thorough knowledge of the features and benefits of all Sacco products and services;
·                     A working knowledge of Sacco operating policies and procedures;
·                     visual and auditory skills;
Knowledge and Skills Required:

The jobholder must possess;
·                     A bachelors degree in business Administration, Finance or Marketing or equivalent;
·                     A minimum of five years work experience in a similar set up
·                     Membership in a professional body
·                     Must be computer literate
·                     Strong interpersonal skills with excellent communications and presentation skills.
·                     Ability to focus and execute on defined projects, with the potential to grow the business
How to Apply

Interested candidates who meet the set criteria may submit their applications with a detailed CV, copies of their certificates & national ID, and names and contacts of three referees, expected remuneration and daytime telephone contacts in a cleared marked envelope “APPLICATION FOR ......” to:

The Chief Executive Officer,
Chai SACCO Society Ltd,
KTDA Plaza, 4th Floor,
P.O. Box 278-00200, 


Nairobi.

Application deadline: Wednesday, 23rd September 2015.

Only short-listed candidates will be contacted.

Chai Sacco is an equal opportunity employer.

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